Broadvoice is amazing in their service. The cost is spectacular as well!
June 10, 2024

Broadvoice is amazing in their service. The cost is spectacular as well!

Rachel Aiyash | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive for Salesforce

Overall Satisfaction with Broadvoice

Amazing Customer Service. They are on it in seconds to help out. I have never had a bad experience with Broadvoice, and I highly recommend it.

Pros

  • Being put on hold less than a minute
  • Getting to the root of the problems, amazing within minutes
  • Help and customer service is great

Cons

  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
  • Service is great!
  • Reps that handle issues are very professional!
  • When you call they really go out of there way to correct a issue.
Smaller and better service.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Absolutely appreciate the service that I have always received with Broadvoice. Their technicians are always quick to solve any issue that has come up in the past 5 years.

Broadvoice Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
9.8
Centralized communications management
9
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Using Broadvoice

8 - Managers and Customer Service
  • Call forwarding.
  • Easy to operate.
  • Can investigate all reports to really see if the In and out calls are being handled by all employees!
  • Being able to go back to any of the calls and listen to the entire phone call.
  • When COVID was on is, we were all able to use Broadvoice with no issues from our homes.
  • As we grow we will be able to easily expand with the excellent installation.

Evaluating Broadvoice and Competitors

Yes - Vonage, absolutely the worst product and service.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
There’s nothing to change we are happy with this product!

Broadvoice Implementation

  • Implemented in-house
  • Third-party professional services
Change management was a minor issue with the implementation
  • Transferring numbers

Broadvoice Training

Broadvoice Support

A tornado happened in the area where our office, I called and had the phones transferred to my cell phone within minutes and we were able not to lose too many calls!
ProsCons
Quick Resolution
None
No we are not ready for that at this time.
3 or 4 times since we purchased the product! We have had Broadvoice for 6 years!

Using Broadvoice

If our office has an issue, we call and we get the optimum service and the issue is solved and if they can’t solve they go to the next level of experts which only happened once.
ProsCons
Like to use
None
  • Functions are very easy to follow
  • Services are easy to follow
  • Really don’t have any
Yes

Comments

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