Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
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Zoho People
Score 8.9 out of 10
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Zoho People is an efficient Human Resources Management System that automates daily tasks. It also offers Performance Management and Learning Management resources.
We used to use a different product and it was not very easy to onboard people. It was kind of a manual process for onboarding. I feel like Paylocity's onboarding, is very, very well thought out, handles it very well. So I would say onboarding is probably one of the things that they do well. I honestly can't think of anything it's not suited for.
Zoho People is well suitable in both Remote & work location setups, It will reduce the time for senior management to track their attendance and other activities. It helps a lot in getting the info of their colleagues. Able to request for leave and get approval at the same place and the interesting thing is no need to note it down as it will automatically fall to the respective employee's attendance tracker. It is well useful in remote settings. This is the problem we faced and Zoho People is the solution for us.
The payroll software is top notch. Recruitment module has been great. I think the workflow and the way you can customize all of the features of the recruitment module is awesome. Same thing with performance, you can really tailor everything to your specific company needs.
Probably what I've heard the most, and I'm on it probably the least of all of our users, I am more involved in the planning, but what I hear is they'd like to see like improvement maybe in some of the customization. Maybe we can customize some of the reports. I think in recruitment we're able to do some of our offer letters, but maybe a little bit easier in the customization of the data. And then as always, HR employees always want more communication as do users. We always want more accessibility to the support service. When we get them, it's great, but sometimes it's a little bit of a delay.
Customer Support- Occasionally support response to questions can take a bit to get to the root issue, which can be frustrating from the technical side of running the system. However, the 24/7 availability is great.
Onboarding Features- Could use some improvements. Not as expansive as other Zoho People features.
We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
ADP is not user-friendly. It was hard to run payroll, hard to pull reports. And the customer service, they just aren't willing to help and it takes a long time and when you have employees that need things and you are under a deadline or under pressure to get certain things done, like payroll. You need someone that's going to show up for you on time and get you to the things that you need right away. Paylocity has done that.
We only use Zoho People because it is part of our Zoho One suite. We originally used Zenefits, which was great for hiring/onboarding, and we currently use Employee Navigator to manage benefits and PTO, which is much easier to use than Zoho People. As of now, Zoho People is very buggy when it comes to managing PTO and there is currently no real benefits management or onboarding process that's easy to use.
I think reduction in time would be probably the most reason we use it. Some of the other systems we use, they don't always connect and communicate with one another, which can be more time consuming. So I think that's something definitely we want to improve on.
For us, the time/attendance tracking function of Zoho People has done a lot to increase accountability for scheduling and attendance. Since we are a volunteer staff, scheduling can be difficult, and this has made it so much easier to quantify and track everyone's weekly time commitments.