Paylocity Review
Overall Satisfaction with Paylocity
We use Paylocity for the total HR experience - talent acquisition, onboarding, payroll, benefits enrollment, COBRA administration, FSA administration, and HCM
Pros
- processes payroll easily and accurately
- accurate data maintenance
- outstanding customer service
- state tax registration
Cons
- It is difficult to customize reports
- time & labor balances require manual intervention
- More consistent processes
- Less time spent on payroll due to ease of function
- Less time spent when questions arise due to readily available customer service
ConnectOne Bank separated HR functions from Benefits and Payroll. HR utilizes talent acquisition and onboarding which has streamlined the new hire process from background checks and offer letters to the data entry process. On the benefits and payroll side, automation has streamlined new hire benefit enrollments and the entire open enrollment process.
ConnectOne Bank utilizes an outside vendor for these tasks. They were in place prior to Paylocity. Sorry.
Those are the companies I've used in the past. I wasn't working at CNOB when Paylocity was chosen. But Paylocity is 1000 times superior to the two programs I used in the past! There are no secret codes for deductions or earnings; payroll registers are easy to read, and it's very, very user-friendly. And again, when you're stuck, customer service is always available right away with the solution.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
Yes
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Using Paylocity
500 - All areas of the business
5 - Technical ability
knowledge of labor laws
knowledge of state tax laws
knowledge of labor laws
knowledge of state tax laws
- payroll processing
- benefit administration
- time and labor
- employee recognition
Evaluating Paylocity and Competitors
Yes - ADP - because they are terrible
- Product Features
- Product Usability
ADP was no longer able to support our needs effectively; customer service was lacking; prices kept increasing
Paylocity Implementation
Change management was minimal - I wasn't working here when Paylocity was implemented. But I heard it went well.
- I wasn't working here when Paylocity was implemented but I heard it went well
Paylocity Training
Configuring Paylocity
Some - we have done small customizations to the interface - We have customized some of the EDI file feeds required for our benefit vendors. Again, this was done easily and quickly.
Yes - we have added extensive custom code - Very easy
Customizing reports is available, but sometimes we need assistance setting them up. But Paylocity customizes reports a lot faster that I can.
Paylocity Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I wasn't aware this is available, so I don't know.
Paylocity always provides exceptional support!
Using Paylocity
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Benefit Enrollments
- Payroll/Pay Entry
- Web Link
- Editing a payroll batch
- performing test calculations
- setting up direct deposits
- time and labor - but it's usually operator error
- custom reporting
Yes, but I don't use it
Paylocity Reliability
Integrating Paylocity
- N/A
- N/A
- N/A
- N/A
- N/A
N/A
- N/A
- N/A
- N/A
N/A
- Single Signon
N/A
I have no experience to provide advice on this topic
Relationship with Paylocity
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
Comments
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