Paylocity vs. SmartLinx Solutions

We used to use a different product and it was not very easy to onboard people. It was kind of a manual process for onboarding. I feel like Paylocity's onboarding, is very, very well thought out, handles it very well. So I would say onboarding is probably one of the things that they do well. I honestly can't think of anything it's not suited for.

Incentivized

For an organization like ours, with staff at many different locations, it is extremely helpful. It also creates standardized workflows in all locations. Because the program is widely adopted, it is very helpful in that the training programs we have developed can be deployed at new locations. It is also helpful for different departments.

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• The payroll software is top notch. Recruitment module has been great. I think the workflow and the way you can customize all of the features of the recruitment module is awesome. Same thing with performance, you can really tailor everything to your specific company needs.

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• Remote time management
• Accuracy of reporting
• Ability to use over the web/smartphone

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• Probably what I've heard the most, and I'm on it probably the least of all of our users, I am more involved in the planning, but what I hear is they'd like to see like improvement maybe in some of the customization. Maybe we can customize some of the reports. I think in recruitment we're able to do some of our offer letters, but maybe a little bit easier in the customization of the data. And then as always, HR employees always want more communication as do users. We always want more accessibility to the support service. When we get them, it's great, but sometimes it's a little bit of a delay.

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• Dependent on security/firewalls
• Requires training
• Requires manual review at month end

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We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity

Incentivized

I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update

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Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.

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pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible

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Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.

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I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.

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The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.

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I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success

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ADP is not user-friendly. It was hard to run payroll, hard to pull reports. And the customer service, they just aren't willing to help and it takes a long time and when you have employees that need things and you are under a deadline or under pressure to get certain things done, like payroll. You need someone that's going to show up for you on time and get you to the things that you need right away. Paylocity has done that.

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UKG is a beast. I feel like it is meant for organizations with 1000 employees or more instead of a few hundred. SmartLinx Solutions is a bit more down-to-earth.

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Include more services in the packages they offer.

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You have an account manager assigned to you on a daily basis but that person is barely available to you

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Support is quick and proffessional

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• I think reduction in time would be probably the most reason we use it. Some of the other systems we use, they don't always connect and communicate with one another, which can be more time consuming. So I think that's something definitely we want to improve on.

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• Accuracy of reporting
• Accuracy of invoicing
• No worries on billable hours being missed

Incentivized