WatchGuard Network Security Review
April 13, 2024

WatchGuard Network Security Review

Joe Cullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • WatchGuard Network Security
  • WatchGuard Secure Wi-Fi

Overall Satisfaction with WatchGuard Network Security

We are an MSP that supports around 30 businesses with WatchGuard Network Security firewalls. In most cases, we do not support the internet line, so we use the firewall as the DHCP and UTM device. VPN is often a requirement for the business and it's not uncommon to route static NATs and other bespoke setups. A few of our customers also have WatchGuard Network Security Access points connected to the device for secure WiFi.

Pros

  • Blocks unknown traffic
  • Flexible policy setups
  • Bespoke requirements always accommodated

Cons

  • Reporting has gotten much better since the Cloud portal became available, however, it still feels limited
  • Monitoring can be very hard to filter and identify problems when lots of traffic is going through the Firebox - A better way to filter, search, and trace
  • Our objective is to keep the business secure - WatchGuard Network Security does that well.
  • We make a small amount of money from WatchGuard purchases, but nothing substantial.
  • The portal allows our engineers to monitor and address issues from one unified portal, which helps internal efficiencies.
We work directly with WatchGuard representatives. The service is good. I am happy with our contacts in WatchGuard and what they offer, etc.
As an MSP, this is very valuable to us. It helps internal efficiencies and allows us to address problems quickly.
We have moved all our Fireboxes into the Cloud portal. It helps with monitoring and reporting, and our engineers can perform standard maintenance like Firmware upgrades easily.
Microsoft works great when users are roaming (i.e. remote workers). WatchGuard Network Security works great when in a single location (i.e. in an office).

Do you think WatchGuard Network Security delivers good value for the price?

Yes

Are you happy with WatchGuard Network Security's feature set?

Yes

Did WatchGuard Network Security live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WatchGuard Network Security go as expected?

Yes

Would you buy WatchGuard Network Security again?

Yes

Generally speaking, our customers have standard requirements and the WatchGuard Network Security Firebox is there to ensure they stay protected. We've never had a successful breach on a customer's on-premise setup with a WatchGuard Network Security Firebox installed. 3rd parties (like CCTV, Printers, Login Systems, etc.) do not know which port their devices work over, so we have to identify that with them and there are often delays when this occurs.

WatchGuard Network Security Feature Ratings

Firewall
7.5
Identification Technologies
8
Visualization Tools
4
Content Inspection
9
Policy-based Controls
9
Active Directory and LDAP
8
Firewall Management Console
9
Reporting and Logging
5
VPN
8
High Availability
8
Stateful Inspection
8
Proxy Server
6

Comments

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