Tealium Customer Data Hub Helps with Real Time Customer Activation
June 12, 2024

Tealium Customer Data Hub Helps with Real Time Customer Activation

Jane Allen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Data Collection
  • Data Activation
  • Data Integration
  • Data Standardization
  • Data Transformation and Enrichment

Overall Satisfaction with Tealium Customer Data Hub

We have seen a lot of value from Tealium Customer Data Hub. Having 40 brands under a single umbrella company, we have been able to unify our customer database and create dynamic audiences that we can then send to various marketing tools. We also love that Tealium Customer Data Hub audiences are actionable in real-time, rather than waiting for a batch process.

Pros

  • Badging users
  • Real time audience streaming
  • Merging duplicate profiles

Cons

  • Sending data without a check that the endpoint is necessary
  • We did want more visualizations but new features have provided that
  • Should be a way to easily modify users attributes in a simple segment/batch
  • Audience streaming to Braze
  • Audience streaming to Meta
  • Real time badging based on site events
  • We are able to better utilize Braze because we have real time audiences
  • We collect lots of data on all our customers
We love our support team.
We are able to message customers that are at the moment of purchase.

Do you think Tealium Customer Data Hub delivers good value for the price?

Not sure

Are you happy with Tealium Customer Data Hub's feature set?

Yes

Did Tealium Customer Data Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tealium Customer Data Hub go as expected?

I wasn't involved with the implementation phase

Would you buy Tealium Customer Data Hub again?

Yes

Make sure you have a large enough IT or data team to properly implement Tealium Customer Data Hub, or hire an implementation agency. Otherwise it could take months to see data and you may not be getting all of the value that Tealium Customer Data Hub could provide.

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