Overall Satisfaction with ScreenConnect
We use screenconnect across our educational institutions for the purpose of lowering time to solution intervals from our end users. Our users love that at any one moment we can give remote support for any of their computer needs with minimal effort on their end. As an IT department, we love having access to computers as a time-saving tool that keeps a technician more productive with less travel.
- Remote access and control of desktop environment
- Screen capture and screen recording
- Screen sharing for presentation and training
- Agent branding
- Idle machine screen cap
- Resolution of idle machine screen cap
- Increased support numbers per technician
- Lowered time to resolution
Screenconnect offers a ridiculously awesome cost saving in comparison to the mainstream remote control and presentation [tools] out there like LogMeIn or WebEx.
ConnectWise ScreenConnect Feature Ratings
Using ScreenConnect
3 - Information Systems/IT
1 - Screen connect offers easy use and very little skill to maintain. Junior Admins can deploy and maintain screen connect easily with little effort and with guided how to's from the screen connect website. The integration with Active Directory is painless to integrate and the granularity of permission is trustworthy and can be used to control who has access to what.
- Remote support of desktops.
- Presentation of desktops for training and instruction
- updates and desktop troubleshooting
- monitoring on a case by case basis of computer misuse.
- Recording of desktops to file to review for later
- Chatting with end users
- auditing use
- ScreenConnect works well to monitor individual desktop use
- ScreenConnect can be used to screen for software installed
- ScreenConnect works well to scan who is logged on to computers on your network
Evaluating ScreenConnect and Competitors
Yes - We used LogMe in before using ScreenConnect and have found a bigger cost savings with ScreenConnect. The ability of screen connect to be used from anywhere coupled with granular permission, gave us the confidence to switch and feel good in our investment.
- Price
- Product Features
- Product Usability
The immense value given by purchasing ScreenConnect is in my opinion the single biggest perk of owning the Software. The total cost of ownership is a pleasure to display on budgeting spreadsheets.
I remember before deciding on ScreenConnect, looking over other software packages I wish I would have started with ScreenConnect first. I will admit it was budget that pushed a decision but the software delivers value beyond value.
ScreenConnect Implementation
- Implemented in-house
Change management was minimal - As a non profit implementation was easy and obstacles to implementation were little to none and easily mitigated. In my opinion its a testament to how well the software is architected.
- OS updates and upgrades
- Use policy and internal governance
ScreenConnect Training
- Self-taught
ScreenConnect's layout is what made the software easy to understand and learn. It was very simple to pickup from an administrative perspective and from a users perspective. The ScreenConnect website is wealth of information fro all things setup and background settings.
Configuring ScreenConnect
The software is easily implemented. You should first make sure your installation environment is clean and that all SSl certificates have been obtained. from there forward installation is easy and straight forward.
Some - we have done small customizations to the interface - I wanted to brand the software so that the comfort level of the user being supported would be raised by easily seeing that the software can be trusted because it resembles the look and feel of the organization. Settings are easy to access and are well documented on the screen connect website.
No - we have not done any custom code
No additional customization completed.
ScreenConnect Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Paying for software updates and support is part of the value given to the software, the support person on the other end of the phone are happy and wiling to help you thru your issue and all seem to know the software very well.
I called in the very first time I deployed the software, I wanted to learn about the desktop client and its deployment options. I was amazed at the level of attention I was given by the rep that helped me. Although he did not know the answer right away the commitment was there and i was promptly sent a comprehensive list of all of the options I could exercise.
Using ScreenConnect
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Joining a session with a computer is remarkably easy
- Creating a session is easy for the presenter and for the User.
- from the administrative side creating and maintaining users and permission is easy
- Not cumbersome but it is fairly easy to end a session on a computer without wanting to
- sorting computers into groups that help sort them is not particularly easy
Yes - The mobile interface is fairly easy to navigate it feels bit more restricted on iPhone but it serves the purpose intended.
ScreenConnect Reliability
Integrating ScreenConnect
- Windows Desktop
- Windows Server
- Apple OS
deploying screen connect has proved to be easy leveraging Active Directory for Windows over group policy and Open Directory for Apple using MCX extensions.
- File import/export
Planning trumps anything that could come your way during install. read on up the manuals on the website and Work on a policy for governance.
Relationship with ConnectWise
Not applicable to my situation
Upgrading ScreenConnect
Yes - I have been very surprised how easy backup and upgrades have been on screen connect. The way the software is written the upgrade routine is easy as 123 to follow and implement.
- Faster client
- bette recording features
- Stability and Configurability