In my opinion use fillout.com instead.
March 27, 2024
In my opinion use fillout.com instead.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jotform
We used Jotform for intake forms for new users, e-signatures for legal compliance, and forms for internal process management. Jotform was the primary touchpoint for all our essential data—its scope of use was throughout our business. Jotform addressed the problem of manually requesting and uploading critical business data.
Pros
- n/a
- n/a
- n/a
Cons
- In my opinion customer service is abysmal.
- I feel the core technology is unreliable.
- Form building is unintuitive and complex
- I felt it wasted our end users time, causing reputation damage.
- I felt it wasted office time during building forms with and then replacing Jotform.
Jotform is abysmal and unintuitive compared to Fillout.com. Its customer service is also abysmal. The feature set at Jotform is nothing special compared to alternatives. The service cost is on par with or more expensive than alternatives. There is no reason to use Jotform compared to any other form builder.
Do you think Jotform delivers good value for the price?
No
Are you happy with Jotform's feature set?
No
Did Jotform live up to sales and marketing promises?
No
Did implementation of Jotform go as expected?
No
Would you buy Jotform again?
No
Comments
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