Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Essential workplace software.
Excellent for streamlining communication.
Zoom Workplace - streamline work communications.
Zoom review.
Benefits of Zoom I'm getting
Solid performer in the communication and collaboration space
Zoom Workplace Review
My experience so far with Zoom Workplace
In my opinion, Zoom Workplace is Not Worth The Support and Service Headaches
Fantastic Google Calendar Integrations
High Price, High Value
Zoom Workplace Review!
Best in field
Zoom Workplace review
How Zoom Workplace Differs From Its Competitors
Zoom AI Companion
Zoom AI Companion
- saved time in sending meeting notes to those unable to attend
- helped with writing summary emails
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom has made it easier for …
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (775)8.181%
- Meeting initiation (761)7.979%
- High quality audio (776)7.575%
- High quality video (777)7.474%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.5High quality audio(776) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.4High quality video(777) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(775) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(703) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(761) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.8Record meetings / events(736) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(656) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.9User authentication(572) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(627) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.4Hosted PBX(38) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(41) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.7Directory of employee names(62) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.6Answering rules(54) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.2Call recording(66) Ratings
Automatic recording of inbound and outbound calls
- 5.9Call park(45) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(48) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(58) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.2Business SMS/External Messaging(37) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(49) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(81) Ratings
App for iPhone and iPad
- 6.6Mobile app for Android(54) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.9Centralized communications management(58) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.3Team messaging(56) Ratings
Team members can send each other messages.
- 7.2Team document sharing(50) Ratings
Documents can be shared with other team members.
- 5.9Call and meeting analytics(54) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5389)Attribute Ratings
- 3.5Likelihood to Renew17 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.3Usability39 ratings
- 3Support Rating40 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 8Contract Terms and Pricing Model13 ratings
Reviews
(1-25 of 400)Fantastic Google Calendar Integrations
- integration into google calendar
- integration into hubspot
- chat function
- touch up filters
- the emojis that appear in response to gestures
- sometimes we can't get in because of confusing host settings
- the passwords are too long and cumbersome when typing out
Zoom Workplace Review!
- Preparing meetings with assets
- Disparate apps to use in a session and day
- Meetings tab that provides users with info and other assets
- Awesome features like virtual backgrounds
- Poor customer service due to automated responses
- Better UI that is more simplistic for end users
- Can cause decreased productivity due to virtual meetings
Zoom Workplace review
- Screensharing is easy and works quite well
- Video is good quality
- Audio is good quality
- Recording options work well
- It would be nice if the chat for a session were available to everyone joining, even if they join after a message was sent. That way you don't have to repost things for people who join late.
- Sometimes the virtual background doesn't mask well around the edges of my hair.
- It would be nice to be able to select and export several recordings at once. In the Recordings tab, you can select several items, but it only downloads a spreadsheet of recording info, not the actual files.
- When you download a recording, it would be nice to have the filename include the title of the meeting, and not just the timestamp.
Zoom Workplace for Life
- Chat and availability
- Sharing documents quickly
- Provides ability to have other join a video call quickly
- integration with calendar
- integration with email
- popup messages when not in the program
Review
- Large meeting rooms that our marcomms team is able to navigate and problem solve with quickly and easily.
- Ability to schedule meetings with internal and external team members for workshops. Provides us with several tools to communicate and share ideas without having to even turn your mic on.
- AI companion to remember points that were made and provide a summary to those who were unable to attend after the meeting.
- It would be nice to be able to turn off or opt in and out of AI companion automatically. For some meetings, an even briefer summary or table would be nice.
- Free translated captions and summaries for workshops with communities that do not speak english as a first language.
- My Zoom Workplace requires me to restart at least once a week or it will cause some issues with crashing. This may be my device.
2. Dislike how it can be confusing to transfer ownership of a reoccurring meeting to another meeting member when they are ooo for a set period of time
3. Like how it is easy to navigate between where the audio is coming from/ your mic source/ camera
Best business communication platform
We also Zoom Workplace to send scheduled messages so use them for alerts, reminders and notifications as well.
- Reminder message at a specific time to send unresolved issues to have them escalated
- Makes it easy to connect with people.
- Being in IT helps to remote to devices not onnour network easily.
- Helps transfer screenshots easily than using emails.
- Increase time alloted on free video meetings.
- Option to change resolution of screenshots taken by Zoom Workplace so recipient can download and Zoom without loosing image quality
- Maybe in future add feature to track progress of task.
- Auto follow up script if no response would be nice.
Essential utility for remote-first teams
- Video streaming works flawlessly, even for large group conferences
- AI summaries of meetings keep teams organized and in the know
- Clips has been invaluable for sharing quick demos or examples to teammates and clients
- Easier switching from administrative to personal accounts
- More configuration options for placement of floating controls when sharing full screen
- Smoother video in low-bandwidth conditions
Zoom Workplace helped us be more productive
- Meeting summaries
- Calls
- In meeting polls
- integration with our outlook calendars
- When I travelled to Brazil I wasn't able to use the phone properly
- Meeting summary track channels, if it tracked voice, it would work better when having meetings in a hybrid enviroment
- The connection with my outlook account often gets disconnected
Zoom Workplace Innovation Forward
- Meetings -video conferencing with multiple team members in multiple time zones
- Surveys - utilizing this feature after we have hosted 500+ individuals in a webinar
- Visitor Management - being able to have the peace of mind of the security of inviting and registering guests
- whiteboard - work doesn't always translate when people are using PC vs Mac
- Mail & Calendar - if Zoom Workplace extension isn't pre-built into Outlook, it doesn't create a meeting easily or automatically
- Workspace Reservation - never seemed to be very useful for our team
Zoom Workplace for Designers
- annotate on screen
- managing participants, inviting people that weren't on original invite
- chat log and ability to go back to it after mtg
- integration with google calendar changed and sometime doesn't add mtg info
- between the different view options when in a mtg, sometime I lose where annotate and other features are found, esp if I'm not the host
- built-in noise cancellation should be tested; we've used Krisp with mixed results
Way To Go Zoom Workplace
Without the use of Zoom Workplace, we would have many of our staff missing out on our meetings which are pertinent to our mission and vision.
- Collaboration
- Meetings
- Time Management
- Nothing comes to mind at the moment as Zoom Workplace has already helped us expand.
Those who are out sick are able to still attend from the comfort of their home and their voice is still heard.
Just Zoom Workplace It!
- Video conference
- Desktop sharing
- Chat
- Delegate abilities around scheduling
- Voicemail control via email - double delete is a problem
- Better integration with M365
- Contacts at my fingertips
- Zoom Workplace meetings just a click away
- team chats is so convenient
- Automatic updates instead of having to check for them would be helpful
Zoom Workplace review from a newer user
- SMS messages
- switching call display from main phone number to individual number
- Allowing the use of keyboard to enter number
- call quality
- not needing to rely on internet connection
- releasing headphone/mic access right away after disconnecting call. Sometimes it'll hold onto access and you can't use your headset until it's freed up.
Works but not best phone system
We also use the Zoom phone system for company phones. For users, the system seems to be okay. However, creating voicemail messages and managing phones is a pain.
- Easy connection for non-technical people for Meetings
- Phone system is straightforward for users once set up
- Management of the phone system is an absolute pain.
- Creation of voicemail messages should also be done via phone app.
- Why does there have to a section for meetings users and phone users. Simplify.
Zoom Workplace is a business saver!
- High quality communications (voice/video)
- Reliable quality screen sharing
- Easy connections between staff and clients
- Improve mobile app notifications
Zoom is great, but not the zoomiest.
We have a company of over 2000 employees spread among 100 dental practices.
We also use Zoom on the IT side for on demand meetings in order to remotely view, troubleshoot, and resolve IT-related problems.
The scheduled meetings allow us to coordinate our remote worker teams, and the webinars allow us to host our quarterly company meetings.
- Ease of Use
- Cost
- Reliability
- Cost
- Performance
- Innovation
Easy to use. Well known and trusted. Small install size, frequent updates, keeps up with the rest pretty well.
Administration is fairly simple and straightforward for both users and scheduling and executing meetings and webinars.
We did switch to Google Meet for a lot of tasks however, simply due tot he poor PC performance and meeting time limits on Zoom.
Easy to implement, Better than RC or Vonage
- Zoom audio quality
- Video calls are second to none
- Interface is intuitive
- Customer service and support
Zoom Workplace is an Essential here!
- Zoom Workplace's meeting tools, such as polls and breakout rooms have been invaluable in our work.
- All meetings always have a high quality user experience, making the learning curve very easy for non-Zoom users.
- The Zoom Cloud feature allows our Operations Team to access any client recording recorded within our company account. Which has proven to be a valuable tool time and time again.
- Sharing sound when sharing screen could be made simpler or more obvious. I've found that many folks have struggled to successfully share sound.
- It would be great to have a timer feature added to Zoom Workplace meetings. Though you can have a countdown clock visible while in Breakouts, I think it would be helpful to be able to use a countdown clock while in the main meeting room.
- I'd love to see Zoom Workplace incorporate some more interactive tools such as Menti. We love using Menti, but it does become tedious to switch from program to program.
Improved our ability to service our clients
- Providing virtual activities for recreation
- Wellness checks for at risk clients
- Online educational programs
- Group and 1on1 counselling.
- Ability to remote access participants on Chromebook
- Camera controls like zooming in
- Password management (saving) when accessing Zoom links online
Zoom Workplace review
- Easily assign licenses and keep admin private
- Host large meetings and assign cohost if anyone is to help out with the meeting
- Warnings , for instance audio issues or poor connection
- Sometimes break out rooms can be confusing
- Wish sharing audio selection can still be used if not selected in the beginning
Good value but more updates needed
- The Zoom Workplace Clips are easy to use; easily downloaded; and creates high quality video tutorials (with or without the in picture video).
- The video conference platform is very easy to use.
- The AI companion gets many things wrong in the summary. It would be good if it learned from the meetings in our organization.
- The audio transcript inserts the time and date stamp too frequently, making it very difficult to read. It should only mark the time and date and speaker when the speaker changes.
- Video calls for small to large groups.
- Easily collaborate and share information from individual machines.
- Consistent connectivity and video/audio quality
- Minimizing update timing or requirements to open a meeting.
- Disabling Apple video gestures as a default.
- Allowing the ability for others to share screens with an approval prompt vs. opening the share screen settings.
Not ideal for urgent matters or last minute impromptu meetings or announcements.
At the Core of Distributed Work
- Easy integration with other core products that we use like Google and Figma
- Evolving AI tools that make our processes even easier
- Quality video and audio delivered across the globe
- Displaying the name of the meeting in an accessible place so users know whether they've clicked into the wrong meeting or not
- Making it easier to edit permissions for meetings from the app instead of logging into the browser to change from passcode to require authentication
- Enhancing some of the functionality for breakout rooms like timers other than when the rooms are going to close
Zoom Workplace A+
- simple video conferencing for effective and clear communication
- application integrations with other apps such as Gong to record sessions for documentation
- easy-to-use interface for screensharing and remote access to assist users with issues.
- admin portal can be a bit clunky at times, hard to find specified account settings
- more clear terminology on app integrations, what does it mean for each app
- more virtual background choices