Starting at $0 per month
View Pricing Overview
What is eDesk?
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn…
Recent Reviews
Pricing
Shopify Entrepreneurs - 300 Tickets
$39
Cloud
per month 300 Tickets
eDesk Team
$69
Cloud
per month per user
eDesk Professional
$109
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.edesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
eDesk by xSellco - Simplifying eCommerce Support - Demo Mondays #45
www.edesk.com
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is eDesk?
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues.
eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer messages for quicker responses. Messages can be personalized with snippets and pre-built templates in two clicks.
eDesk is designed to make it easy for teams to spread the load equally, and assign specific product or order queries automatically to those best suited to solving certain issues.
eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer messages for quicker responses. Messages can be personalized with snippets and pre-built templates in two clicks.
eDesk is designed to make it easy for teams to spread the load equally, and assign specific product or order queries automatically to those best suited to solving certain issues.
eDesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
Multi-Channel Help Features
- Supported: Live help chat
- Supported: Social integration
- Supported: Email support
eDesk Screenshots
eDesk Video
eDesk Integrations
eDesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German, Spanish, Italian |
eDesk Customer Size Distribution
Consumers | 10% |
---|---|
Small Businesses (1-50 employees) | 50% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |