Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
UserTesting Review.
Fantastic tool for getting feedback fast.
Effective and robust, but pricey.
UserTesting puts the User first.
UserTesting helps guide teams towards quicker insights!
Great for unmoderated testing, although "professional testers" are commonplace.
Game changer in user research!
UserTesting is an essential tool in my role as a UX content designer.
Recruit lots of participants QUICKLY to deliver fast and incisive insights
Love the product; essential for driving better business outcomes
Easy to use and instant results
UserTesting Is The Ace Up Our Sleeve When It Comes To Usability
Enhancing Mobile Game Development with UserTesting
Invaluable tool with endless interesting insights which can truly help to drive change!
Awards
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Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Usabilla (discontinued)?
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
Product Details
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- Competitors
- Tech Details
- FAQs
What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
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Reviews and Ratings
(269)Attribute Ratings
Reviews
(1-25 of 99)Perfect platform to get quick customer feedback!
- Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
- UserTesting University is a great platform to learn how to use UT and general information about research.
- UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
- Sometimes when you want to go back to the previous page, it feels really slow.
- (Not sure if it's UserTesting fault) Sometimes, users can't open the URL for some technical reason (It's just a normal www. website).
Fantastic tool for getting feedback fast.
- Unmoderated tests are easy to set up and for users to navigate.
- It has many features to help analyze a lot of feedback quickly. It highlights themes and sentiments and brings scores together.
- It's good for finding users to test with quickly and allows you to set particular criteria.
- It's great for exporting user feedback and highlight reels.
- Some users that come through do not match the target user profile that I specify.
Effective and robust, but pricey.
- Has a large bank of survey respondents.
- Has many different test methodology options.
- Summarizes results automatically.
- The seat license cost is very high.
- The in-test UI for testers could be improved.
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- Summarising unmoderated user testing.
- Ease of reviewing individual test clips.
- Easy to set up unmoderated testing.
- Avoid professional testers.
- More natural, candid test participants.
- Was hard to find the data summarising feature.
Game changer in user research!
- Good templates for a lot of testing type.
- Metrics dashboard are well done.
- The support team is good!
- How to find panelists - creating a panelist group in an easier way than today.
- Having a personalized dashboard.
- More suggestion to improve our questions when we type it - in a live way (AI?).
- Ease of use is excellent.
- The turnaround of testing is very fast.
- The platform support is exemplary.
- More content-specific templates please.
- A dark mode would be great.
- More comprehensive FAQs.
- Recruiting participants based on specific screener criteria QUICKLY
- Allows me to cancel or replace user sessions EASILY when there are issues with the test plan or participant feedback
- Simplifies analysis process by transcribing interviews
- Creates highlight reels
- Allows you to easily copy and paste standout participant quotes
- AI feature is not quite helpful -- sentiment analysis is subpar
- Wish there were more internal tools for data analysis/synthesis like tagging (as Dovetail has)
- Hoping that the AI summary tool really ups its game soon
- Generates insights based on user feedback
- Flexible templates
- Ability to customize audience to zero in on relevant users
- Would like to ability to generate keyword clouds
- Highlight reels are time consuming to create
- AI summaries don't always pull relevant feedback
- Fast feedback from tester
- Decent filters to set the audience profile for the tests
- Mostly testers are great participants with good feedbacks
- Great customer support
- Add filters to Contributers Network feature!!!!
- Add more features for data analysis (e.g. cross data from different participants)
- Usable - great dashboards and data metrics
- Different options for testing to suit your needs - surveys, moderated and unmoderated tests, and interviews
- Platform keeps you up to date as a partner to any networking events or webinars hosted to learn from other clients and businesses
- Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds
- Word clouds for any verbal responses e.g. describe this page in 3 words
- More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool)
Using UserTesting at [...]
UserTesting helps us to gather quick feedback on our designs and product direction as well as deep dive into different money and wealth management topics.
It helps us learn as a team and eventualy make better product and design decisions.
- Quick feedback for evaluative research
- Collaboration (research as team sport)
- Large external participant panel
- Clicks maps
- Heat maps
- Quantitative research functionality
Also, in case you don't have your own participant panel, UserTesting can offer a large participant panel that you can share your study with.
It could be however a more costly solution if you are a smaller company or have a smaller UX team.
Great for recruiting and quick turn usability projects
- Unmoderated usability testing
- Recruiting
- Moderated User Interviews
- Quotas for different test types would be extremely helpful
- Ability to search across workspaces, and improved search in general
- A more consistent user interface across the platform (functions behave differently in certain places, for instance)
- Improved ability to manage contact lists
- Improved scheduling features
Helpful in every way!
- unmoderated sessions
- highlights of the key moments in the recorded session
- replacing participants in case of unsuccessful session
- improve the audience so we can target even more specific groups
- AI powered analysis of the sessions with data put into affinity diagrams
- verification of the participants, make sure people pot more or less true data about themselves
Recommending this tool for any UX team!
- Intuitive software
- Easy onboarding
- Fast participant recruitment
- Easy scheduling
- Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies
- Recruitment in Canada - balanced demographic within provinces/ territories
- Recruitment (broad and vast panel audience)
- Incentivization
- Fast-paced and smooth end-to-end delivery
- Recording
- Transcription
- Inviting team members to observe live or asynchronously
- AI-powered Sentiment Analysis
- Managing clip snippets
- Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.
- Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.
UserTesting is your best research/testing solution!
- Support system
- Intuitive and easy to learn
- Their certification process giving our users industry wide recognition
- Not really with usertesting but there are opportunities with their integrations w/Figma
- Effective panel recruitment
- Quick, informative, & friendly customer service
- Smooth unmoderated usability testing
- Highlight reel creation
- Straightforward test creation
- Card sorting feature
- Ability to re-launch tests myself that aren't picking up participants as quickly as I'd like
-Panel recruitment
-Unmoderated usability testing
-Quick tests
-Moderated interviews
-Unmoderated interviews
Less appropriate for:
-Card sorts
-Surveys
UserTesting for Designers
- Ease of use to set up tests
- Time stamping transcriptions
- Connecting the correct participants based off screener
- Updates sent to email once a test is completed
- The word cloud function isn't very accurate.
- Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.
- Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.
Forget about recruitment and transcription
- Recruitment
- Setting up usability tests
- Transcritpion
- Using better AI for transcription
- Sometimes it's buggy when setting up a test
- It doesn't really work as a repository
- easy setup of ux testing
- recording of videos
- Testers quality has degraded over time and they could benefit from acquiring more motivated testers
- Make it easier to distribute mobile app builds
- Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
Happy for 10 years, why change.
- Recruitment
- Unmoderated
- Customer service
- Broader offering of of types of questions and response types. Current selection is just to limited.
UserTesting is worth EVERY penny!
- Available Tester Pool
- Ease of Use
- Speed to market
- Coordination/ease of use for private testers
- Ability to establish micro tests/segments
- Non-licensed viewing of results
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
- I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
- I like that it is relatively fast to recruit users.
- It is pretty simple to set up a user test: the tasks.
- The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
- The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
- Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
- It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.