Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Sendoso opens doors!
Quality gifting at your fingertips!
Great! But can be $$ for a small biz
Speed up deal cycle with Sendoso corporate gifting platform
Sendoso - The Power in Gifting
Sendoso Helps Us Engage Our Audience, Generate Demand, and Retain Clients!
Sendoso has been great at meeting multiple different use cases for our team
Sendoso meets expectations but gift card policies make it less appealing
Sales Development with Sendoso
Hard not to like a gift sending service!
Great tool to help stand out among other sellers!
Efficient gifting service with many useful integrations
In parallel, we are using Sendoso for gifting …
Keep Teams & Customers Happy With Their Favorite Gifts!
An SDR's dream!
Sendoso helps you get your foot in the door ...
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Video Reviews
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Pricing
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(249)Community Insights
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
- 6.9Likelihood to Renew3 ratings
- 8.2Availability1 rating
- 8.2Performance1 rating
- 8.2Usability1 rating
- 7.6Support Rating21 ratings
- 8.2Online Training1 rating
- 7.3In-Person Training1 rating
- 7.3Implementation Rating1 rating
- 8.2Configurability1 rating
- 8.2Product Scalability1 rating
- 8.2Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 8.2Vendor post-sale1 rating
Reviews
(1-25 of 66)Quality gifting at your fingertips!
- A wide range of gifts!
- The best online customer service team I have ever experienced
- Thorough follow up on gifts sent
- Can't comment on room for improvement or wanting things done differently. Sendoso is a fantastic platform that is always expanding and growing with their customers. Their customer service should be a model for all companies it's so good! Very impressed overall by my experience with the team and the company.
Great! But can be $$ for a small biz
- Send curation
- Swag ideation and suggestions
- 3rd party partnerships for sending well curated and thoughtful gifts with a touch of a button
- On demand support centre
- Turnover with account managers and dedicated customer support specialists
- Competitive pricing for swag and curation - I have found some times 3x less with other vendors
There have been a few instances where we had issues with Sendoso and how something was handled. One example is when we created and ordered glass travel mugs from KeepCup to be sent to our team. Some of them arrived damaged and they were rejected before we could even do anything about it, we were told after the fact and not given any ability to work with the Vendor for replacements and Sendoso with a plan to use the cups that were still in tact. Through this we lost 4 boxes of inventory and hundreds of dollars of swag for our team and clients - which doesn't sound like a lot but w are a small company and this has a bit impact on us. Not to mention resolving this issue then took 5+ months of admin power and time. In the end we didn't get much resolve and being the customer in the situation felt like we were in between two companies and their policies, KeepCup did all they could to work with us for a resolution but Sendoso didn't. We felt like we got the short end of the stick in this instance.
- seamless integration with salesforce
- many options to choose from
- great admin panel to track gifts
- automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
Sendoso - The Power in Gifting
Sendoso helps make personal connections with your prospects and clients with intentional gifting and rewarding kind and helpful people who point you in the right direction.
Our booking to attendance has gone up and leveraging Sendoso paired with a few other solutions we have had record quarters back to back.
- Personalized Gifting
- Great options in gifting + Amazon plugin
- Great support team
- Ease of sending gifts
- Gift reporting insights for gifts a specific person most interact with (PLEASE MAKE THIS A THING)
- Sales Navigator plugin with gift suggestions based off their profile and interractions
- Ability to order food or gift from local shops of the prospect to be delivered if that store offers delivery service.
- The gift and swag options are good
- Setting up a send int he interface is easy
- Automated email updates about the send are valuable
- Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
- The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
- Improved service in more regions outside North America.
Sales Development with Sendoso
- Increases hold rate
- Increases meetings booked
- Makes people happy
- I'm not sure if this is just the things that my company has signed up for or not, but part of my territory is in Canada and I'd like more options to send people besides Amazon cards.
Great tool to help stand out among other sellers!
- Offer a variety of e-gifts to send
- It integrates into SalesLoft
- Easy to use platform and you can track your progress
- Although it integrates into SalesLoft, the way it sends Sendosos isn't embedded within the email to give more context. It's sent as an e-gift card only (often times landing in someone's spam rather than their inbox). A workaround is to copy the link and send within the email itself, rather than through Sendoso.
- Promotions are a great reason to get in front of your prospect to congratulate them, without asking for anything in return (i.e. meeting). Helping you stand out among other sellers because there's genuine intent behind the email/Sendoso.
- If someone just got back from PTO, you could send something like. "I saw you were on PTO for the last couple of days - hope you enjoyed your time off. I know when I go on vacation, I empty out my fridge. In case you do the same, let's ensure you aren't working your day away hungry. So, lunch is on me today!" You need to get crafty with your Sendosos if you want to see results (i.e. engagement).
Keep Teams & Customers Happy With Their Favorite Gifts!
- Direct Sends from Vendors
- Support Team is Responsive
- ROI Tracking
- Analytics Tools
- Live Inventory Count
- Package Tracking
- Orders Out of SLA
- Unprocessed and Delayed Sends
An SDR's dream!
- Lets prospects choose what gift they want.
- Tracks if the prospect has clicked or redeemed their gift.
- Have prospects confirm their address before sending direct mail such as wine and cocktail kits.
- Notifications when budget is about to expire.
- Return budget to sales if the prospects don't redeem their gift in a timely manner (1-2 weeks) instead of months.
- More international gifts.
Easy UX, wish there were more options
- It integrates well with Salesforce and Outreach
- There are unique options
- A prospect can choose from a few different options
- There are so many buttons and drop downs to click before sending something; sometimes I miss one
- You have to manually choose your settings of sending gifts every time; I wish there was a way to change the " default settings"
- Sometimes the integration in Outreach lags, and when I'm on another prospects page and sending a gift it still auto-populates as the last prospect's email
Sendoso for the win!
- Implementation
- Salesforce Integration
- User Friendly
- Allowing us to create a touch where the sender can choose a specific Sendoso direct item
- Lets prospects choose what gift they want.
- Easy to access and redeem the gift.
- Able to send unique items from Amazon - highly personalized touch.
- Easy to track when people open and use the gifts.
- Address confirmation is straightforward.
- Ability to send e-card animation along with e-gift.
- Increased visibility into gift cancellations/refunds.
- Notifications when budget is about to expire.
A fast growing gifting powerhouse
- eGifting, and providing the recipient a choice of gifts.
- Integrating with Marketo.
- A diverse network of partner vendors.
- Inventory Counts
- CSM reassignment
- SLA adherance
RingCentral Mid-Market BDR
- easy to use
- easy to send
- helps generate business
- my google chrome plugin doesnt always work
- sometimes the email alerts dont send
- having more selections to choose from
Sendoso gift automation and CRM integration
- Gift sending automation
- E-gifts
- Physical gift warehouse/packaging
- Integration with CRM
- Tutorials
- More detailed FAQ
- Continue adding to tutorials
- Public pricing model on website
- Pretty seamless integration: Salesforce and Marketo
- Campaign triggered sends
- End to end lifecycle reporting capabilities
- The ability to link/set-up a send directly from the catalogue would be helpful
- Support more seats for Plus or Pro members
- Best practices sharing... help enable your customers to be more successful
Brings it's A Player
- Creativity
- eGifts and Physical sends
- Swag and gifting
- Sendoso choice giftcards and when they expire
- The catalog is hard to use and find the exact wording of the item once you try to select by setting up a new touch
Great solution, made for super sender success!
- Outbound.
- Marketing.
- Direct mail.
- Mobile analytics.
- Intuitive targeting.
- Ease of use.
Breaking through the Noise with Easily Sourced Custom Branded Items
- The Custom Brand Shop has been a real game-changer.
- Easy to place curation requests and quick responses.
- The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
- Adding shelf-stable food options to the Custom Brand Shop.
- Expanding global gift item options (egifts included).
- Increase Airtable (Sendoso Choice) gift options that are able to be branded but don't need to be sourced.
Sendoso
- Personalization.
- eGiftcard options.
- Array of merchandise and experience choices.
- More user friendly website.
- Quality control in sends.
- Processing times.
Sendoso does not disappoint
- Source items.
- Manage multiple users.
- Enable sales and marketing.
- Internal employee gifts.
- Time from production to your item showing up in inventory could significantly go down.
- More organization.
- Inventory with more pictures of your items.
Honest Sendoso Review
- Warehousing
- eGift options for the United States
- Ideas for Sending
- Inventorying items
- eGift options for other countries
- Ease of setting up multiple touches
Helping SDRs to Increase Conversions and Lock Down More Meetings
- Ease of Use - both through in platform use and dynamic links
- Responsiveness - they will respond with solutions very quickly
- Friendly
- Dynamic Links extended into gmail vs strictly through a SEP
- Better quick detection on failed/timed out sends
- More intuitive organization on the backend (admin settings)
Sendoso drives pipeline and helps keep your prospects engaged!
- Integration with existing software like Salesforce.
- Constantly innovating and adding new products to the platform.
- Making sending and address verification easy.
- Address verification email often looks like spam.
- We have seen some delays in shipping of products.
Sendoso changed the game.
- Adding new cool features (Playbook) which includes awesome puns.
- Analytics Dashboard that is very useful to track ROI and who's using it the most.
- SaaS integration of current platforms.
- International sending.
- Providing more best practices for Marketing + Sales team to get better at.
- More images on touches!