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Klaviyo

Klaviyo

Overview

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 350 native integrations to automate personalized email and SMS communications that…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.klaviyo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.2
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.3

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.8
Avg 7.5
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Product Details

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 350 native integrations to automate personalized email and SMS communications that make customers feel seen. From mom-and-pop shops to established companies, Klaviyo states businesses like Dermalogica, Living Proof, Solo Stove, Citizen Watches, and more than 143,000 other paying users leverage their platform to acquire, engage, and retain customers—and grow on their own terms. Learn more at klaviyo.com.

Klaviyo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Third-party software integrations

Additional Features

  • Supported: SMS Marketing
  • Supported: Mobile Push Notifications
  • Supported: Product Reviews
  • Supported: Segmentation and Personalization
  • Supported: Customer Data Platform

Klaviyo Screenshots

Screenshot of Web forms to grow contact listsScreenshot of Personalized recommendations that resonateScreenshot of Smarter targeting. Deeper personalization.Screenshot of Display of how performance stacks up against peers

Klaviyo Video

Klaviyo Overview

Klaviyo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesGerman, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Klaviyo starts at $20.

Intuit Mailchimp, Iterable, and SAP Emarsys are common alternatives for Klaviyo.

Reviewers rate Triggered drip sequences highest, with a score of 9.3.

The most common users of Klaviyo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

Companies can't remove reviews or game the system. Here's why
(1-5 of 97)

Email Marketing Master

Rating: 10 out of 10
July 12, 2023
Vetted Review
Verified User
Klaviyo
1 year of experience
We currently utilize Klaviyo to create, schedule, send, and manage our email/weekly newsletters and automated email flows. We send around two to three emails a week to different segments depending on if the customer is engaged, unengaged, recently purchased, etc. We also have various automated flows that are triggered and sent depending on the criteria. Klaviyo is an amazing platform that helps our organization to create email content, schedule when to send these emails, managing our analytics to see how our emails are performing, and manage our automated flows.
  • Email Super Hero
  • In-depth Email Analytics
  • Email Scheduler
  • Amazing Template Examples
  • Email Content Creation
Cons
  • At times the platform isn't as intuitive as you would like. Take the time to be onboarded and play around in the platform to get the hang of things. Utilize Klaviyo's resources and attend their live training sessions to help navigate the platform and implement best practices they recommend.
  • Can be pricey depending on company and email list.
  • Customization is limited at times. The brand font we utilized on all branded content wasn't available through Klaviyo. Previously we would have to go through the back end to implement our branded font, import our font, or create content on another platform to utilize our font.
Klaviyo is an amazing platform if you are looking to grow your business through email campaigns, automated flows, and SMS. The platform simplifies the steps it takes for creating and scheduling email campaigns, setting up automated flows, and managing analytics through your dashboard. There is a plethora of resources to help spark email inspiration, live trainings from Klaviyo to help share best practices, resource guides to help create new flows, etc. Klaviyo is great to really utilize your customer data to retarget them and keep them engaged!

Email Marketing Success With Klaviyo

Rating: 8 out of 10
July 12, 2023
AB
Vetted Review
Verified User
Klaviyo
1 year of experience
As We all know that Klaviyo is totally a cloud-based email marketing platform that helps my businesses to create, send, and measure the success of email campaigns. It provides features such as customizable templates, automation workflows. Also, it offers by default Integration with some of the apps like Salesforce, Shopify for which we don't have to do coding just need to setup in it.
  • I have Integrated Klaviyo with my Website and with Salesforce which works simultaneously. This integration is happened very easily as In klaviyo we have flows through which we can do automations and set webhook integration with no code activity.
  • Klaviyo helps me to measure the success of email campaigns.
  • Klaviyo helps me to automate the manual tasks with the helps Flows in it which is very easy to use as it has a very easy to understand user interface and no coding reuired.
Cons
  • The point I dislike is when we create automation using workflow some trigger points are not present. So for the trigger point which are not present while creating webhook using flow is very difficult to send data to other system in my case I am sending data to Salesforce.
  • Klaviyo offers Testing functionality but only some fetaures or things to test that could be improved. Currently, We can only test subject lines, sender names, and content . So they will provide additional elements to test as well such as email templates, call-to-action buttons would be better to provide more insights for improving campaign performance.
  • While Klaviyo provides a visual email editor but the editor has lacks advanced design features, such as a drag-and-drop builder or the ability to customize layouts and sections extensively. Enhancing the email editor with more design flexibility and modern templates could make it easier for us to create professional-looking emails without relying on custom HTML/CSS coding.
Klaviyo is a best email marketing solution in my case because I want to integration it with Salesforce and my website which klaviyo offers in a very easy manner. I found Klaviyo less appropraite when I have to make very advance level or say very professional. Email template that time visual email editor is not able to provide all such things which I want to add in my template such as drag and drop features but it would be good in case you have coding knowledge.

Great tool for email marketing

Rating: 10 out of 10
September 24, 2024
Vetted Review
Verified User
Klaviyo
7 years of experience
We use Klaviyo for autoresponders and campaigns to communicate effectively with our customers. The segmentation in Klaviyo is what we believe really sets it apart from other platforms, as it is really simple to get as granular as needed with segments to send to. The custom metrics and profile properties are very helpful in our day to day use as well!
  • Segmentation
  • Custom Metrics
  • Profile Properties
Cons
  • Flow triggers
  • Conditional splits within flows (a/b/c splits would be nice!)
Klaviyo is great for any brand or B2C company. The setup is very simple and it has the ability to let you customize flows at a very granular level. There are a few limitations, especially within flows, when it comes to triggers or flexibility, especially when dealing with large product libraries.

GREAT OPTION FOR EMAIL MARKETING!

Rating: 8 out of 10
March 03, 2023
Vetted Review
Verified User
Klaviyo
4 years of experience
At our organization, we rely on Klaviyo to help us manage our email marketing campaigns and customer journeys. It's been a game-changer for us, especially since it integrates so well with Shopify. With Klaviyo, we're able to easily segment our customer base and create targeted campaigns that really resonate with our audience.One of the things we love about Klaviyo is its automation features. We're able to create customer journeys that are triggered by specific events or behaviors, like abandoned carts or post-purchase follow-ups. It's made our marketing efforts so much more efficient and effective.The only downside is that we've had some trouble with their customer support at times. It can be frustrating when we need help with something and can't get a timely response. But overall, we can't imagine running our email marketing without Klaviyo.
  • Integrations
  • Journesy
  • Campaigns
Cons
  • customer support
  • SMS
  • triggers
Klaviyo may not be the best fit for everyone. It can be relatively expensive compared to other email marketing platforms, so it might not be ideal for small businesses with limited budgets. Additionally, the reporting features could be more advanced for those who require more detailed analytics.

Advanced e-commerce email marketing platform

Rating: 9 out of 10
June 27, 2019
Vetted Review
Verified User
Klaviyo
2 years of experience
The native integration with Shopify makes Klaviyo the first choice of serious e-commerce marketers.
The main goal of the app is to increase the ROI by converting the customers who have abandoned their carts or has not made the purchase yet.
The segmentation ability allows us to send more targeted emails to subscribers and increase the revenue even more.
  • Segmentation of subscribers for better conversion rates.
  • Great customer support.
  • Automatic synchronization between Klaviyo and Shopify.
Cons
  • The more advanced features have a steep learning curve.
  • The metrics work only on a per-campaign basis, not for the overall account.
  • The automatic import of products into campaigns is sometimes buggy and slow.
Klaviyo is an excellent tool for any online store based on the Shopify platform. It automates all aspects of email marketing -- you can use it for targeted email campaigns based on previous actions of your subscribers, recovering abandoned carts, or creating sophisticated email campaigns based on rules and automations.
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