TrustRadius Insights
Efficient Asset Management: Many users have found the Asset Management feature on workstations to be highly efficient and effective in …
Ivanti Neurons for ITSMFormerly Ivanti Service Manager (powered by Heat)
Overview
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Organize and prioritize service tickets (21)8.080%
- Self-service tools (20)8.080%
- ITSM collaboration and documentation (20)8.080%
- ITSM reports and dashboards (21)6.868%
Reviewer Pros & Cons
- Customization - can't find a workspace that does what you want, build your own! Don't like the page layout, update it to look just how you want it!
- I'd love to see more ITIL framework built into the product. You can build ITIL practices into the product, however it would be nice to have more of IT...
Pricing
N/A
Unavailable
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Ivanti Neurons for ITSM?
Ivanti® Neurons for ITSM is an IT service management solutions. Optimized for the cloud but also available
on-premises, the multi-tenant solution aims to improve day-to-day operations and helps IT teams administer
world-class service management for IT and for other
business departments.
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with out-of-the-box PinkVerify® best practices, Ivanti Neurons for ITSM is designed to expand as the needs of organizations increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure.
Whether an IT help desk / support ticket solution is needed or an advanced ITIL service management solution, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale to adapt to any requirements.
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with out-of-the-box PinkVerify® best practices, Ivanti Neurons for ITSM is designed to expand as the needs of organizations increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure.
Whether an IT help desk / support ticket solution is needed or an advanced ITIL service management solution, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale to adapt to any requirements.
Ivanti Neurons for ITSM Competitors
Ivanti Neurons for ITSM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
BMC Helix ITSM, ServiceNow IT Service Management, and ManageEngine ServiceDesk Plus are common alternatives for Ivanti Neurons for ITSM.
Reviewers rate Service-level management highest, with a score of 9.
The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(40)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Efficient Asset Management: Many users have found the Asset Management feature on workstations to be highly efficient and effective in completing software updates with the latest security fixes. They appreciate how it streamlines the process, saving time and ensuring that all necessary updates are applied promptly.
Expedient Remote Assistance: Users greatly appreciate the expedient implementation of remote assistance in the system. It allows them to quickly and easily troubleshoot issues without needing to be physically present at the location. This feature has been praised for its convenience and effectiveness in resolving problems promptly.
Highly-Configurable Self Service Portal: The Self Service portal is highly configurable, providing users with audience-specific views of knowledge and service offerings. Many users have found this customization capability valuable as it allows them to tailor their experience based on their specific needs and preferences.
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Remote File Sending Issues: Some users have had trouble sending files remotely, which has led to frustration and speculation that it may be due to unfamiliarity with the system.
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Complex Navigation: Several reviewers found the system to be different from what they were used to, requiring them to navigate deeper into the program than expected. This has caused confusion and slowed down their workflow.
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Limited Chat Functionality: Users have mentioned that the chat functionality is limited due to the lack of skills-based routing. This has resulted in difficulties in effectively managing and directing customer inquiries, leading to a less efficient support process.
Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
May 22, 2023
Service and Asset Management on steroids!
Score 10 out of 10
Vetted Review
Verified User
October 18, 2022
An excellent customizable product
Score 8 out of 10
Vetted Review
Verified User
September 13, 2022
Ivanti Service Manager is a great product to help your IT Service Teams be more efficient
Score 9 out of 10
Vetted Review
Verified User
July 08, 2022
An ITSM platform which easily adapts to support countless lines of business outside of IT
Score 9 out of 10
Vetted Review
Verified User
December 14, 2021
Great product and easy to use
Score 9 out of 10
Vetted Review
Verified User
April 27, 2021
IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful
March 16, 2021
Great ITSM product
October 04, 2019
ISM, automation is everything
Score 7 out of 10
Vetted Review
Verified User
January 26, 2019
Powerful (sometimes too much)
March 01, 2018
The HEAT is on.
