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SolarWinds Dameware Remote Everywhere (DRE)

Score8.6 out of 10

44 Reviews and Ratings

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What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.

Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end-user feedback.




Categories & Use Cases

Media

Fast remote control
Live chat
Remote desktop on mobile
Reporting engine
Secrets vault
Session information details
System information

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Key Features

Learn about the best (and worst!) features SolarWinds Dameware Remote Everywhere (DRE) has to offer, as determined by TrustRadius' reviewers.
Based on 44 ratings of SolarWinds Dameware Remote Everywhere (DRE)'s features
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Top Performing Features

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.3

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8.1

Areas for Improvement

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 8

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.6

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 8.3

Reviews

What users are saying about SolarWinds Dameware Remote Everywhere (DRE).
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Very decent product

Incentivized
Verified User
Director in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use it as our primary remote support tool. It's integrated with our ticketing system and allows for quick connections. We use it regularly to solve end user problems or assist with authorization of installs.

Pros

  • Remote control is solid, rarely loses connection
  • Allows for control of the desktop prior to login
  • Allows for scripts to be executed in the background without disturbing users
  • Allows for batch rollout of scripts across multiple machines
  • Allows us to see the end users' desktop - as opposed to RDP

Cons

  • The client is a little bulky. Would appreciate something that uses less resources.
  • Enterprise rollout is not optimized. We ended up having to install manually in most cases.
  • Client is often not active after initial install - often takes a reboot before it's available.

Return on Investment

  • Costs are lower than many remote tools out there.
  • Licensing is by tech instead of by machine.
  • Remote support has saved us quite a bit over local desktop visits

Usability

Alternatives Considered

TeamViewer, GoToMyPC and LogMeIn Central by GoTo

Other Software Used

SolarWinds Service Desk (SSD), Microsoft Office 2016 (discontinued), Remote Desktop Manager

Dameware Remote Everywhere has been GREAT!!!

Incentivized
Brent Carteaux
Infrastructure Engineer in Information Technology at Rieke (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Dameware Remote Everywhere to connect to remote users in our network, or while they work away from the office. During this process, sometimes we need to transfer files to the remote systems.

Pros

  • remote assistance
  • internet based remote assistance
  • file transfer within the aplication
  • chat messaging with the user

Cons

  • remote installation without admin credentials - then allow admin to perform full install once connected
  • AD Deployment of application
  • grouping of computers for staff that are enabled as a user

Return on Investment

  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard

Alternatives Considered

TeamViewer, AnyDesk and ManageEngine Desktop Central

Other Software Used

Lansweeper, ManageEngine Desktop Central, BeyondTrust Privileged Remote Access

DRE is a phenomenal addition to anyone using SolarWinds for their helpdesk!

Incentivized
Billy Votta
IT Manager in Information Technology at Linemaster (51-200 employees employees)

Pros

  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.

Cons

  • When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
  • I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
  • Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
  • An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).

Return on Investment

  • Oh it's more than paid for itself! Without it we would be stuck without any decent alternative supporting our users working from home or connecting with their crazy devices!
  • With the discounts we won and the advice of the sales team we ended up walking away with only needing 1 concurrent user session for our fleet of 5 IT staff supporting our 125 users in the wild (mostly in CT but one in CA and one in Germany). This saved us over $1,000/year in expected costs!
  • While hard to put a number on, the idea of driving to users' houses (when we had to blitz and support remote work a few months back) was likely going to cost us TONS of money in compensating my IT staff for gas mileage! Instead that money was able to be saved and put towards end users acquiring better home setup equipment like 2nd monitors and printers to help support their job away from the office. The potential loss of business had we not been able to do this and forced to shut down would be impossible to calculate as our impact to our customers would be so devastating who knows if we'd survive that at all!

Alternatives Considered

TeamViewer, Microsoft Teams, AnyDesk, Chrome Remote Desktop, VNC Connect and Remote Desktop Services

Other Software Used

TeamViewer, VMware vCenter Server, Remote Desktop Services, VNC Connect

Look no further than Dameware Remote Everywhere (DRE)

Incentivized
Sara Fair
Information Technology Manager in Information Technology at Williams Construction (11-50 employees employees)

Pros

  • Easy installation for the users.
  • Easy to use from a support role.

Cons

  • Nothing. I'm very happy with SolarWinds Dameware Remote Everywhere (DRE).

Return on Investment

  • It's been a very positive impact.

Great Solution

Incentivized
Tyler Gibb
IT Administrator in Information Technology at Data Cabling Communications LTD. (11-50 employees employees)

Pros

  • Quick Response Time - Don't have to drive to customer sites as frequently for small issues.
  • Easy to use and install.
  • Rich Features - Command Line behind the scenes, FTP Uploads, etc.

Cons

  • We have found it can be intensive memory usage on systems.
  • Not a huge fan of the End-User connections using Google Chrome Extensions, a little complex for some users.

Return on Investment

  • Drives down costs on fuel for vehicle use.
  • Drives up billable time able to work on multiple issues at once for billable.

Alternatives Considered

SolarWinds Remote Monitoring & Management (RMM), AnyDesk and TeamViewer

Other Software Used

SolarWinds Remote Monitoring & Management (RMM), SolarWinds Backup