Box Reviews & Ratings 2025

Starting at $21 per month 3 users (minimum)

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Overview

What is Box?

Box is an online Intelligent Content Management solution that caters to individual users as well as businesses.

One of the best document sharing platform available in the market

Rating: 9 out of 10

April 23, 2025

Vetted ReviewVerified User

Box is being used in my current & previously worked organizations as document management platform, for sharing the technical deliverables to the client by safe and secure ...

Verified user

Professional

6 years of experience

No need to think outside the Box

Rating: 6 out of 10

October 31, 2024

IncentivizedVetted ReviewVerified User

I work as a Content Manager in Higher Education. We exclusively use Box to upload and share photos, videos, graphics, and any other pertinent content for the College. This clo...

Cameron Markell Nolan

Team Lead - Marketing

Content Manager

Morehouse College

7 years of experience

The underdog that holds its own

Rating: 9 out of 10

July 1, 2024

IncentivizedVetted ReviewVerified User

Box is our primary cloud based data storage platform. It is the source of truth for our business data. We word directly from Box and collaborate on documents, utilising the bu...

Verified user

Manager

7 years of experience

Box is simple, and useful!

Rating: 4 out of 10

December 20, 2022

Vetted ReviewVerified User

Box is yet another entry into the cloud storage and sharing space for me. I have used it extensively for file sharing thanks to its simple interface and standalone apps. Media...

Leon Prather II, CTS

Manager - Other

Manager of Digital Services

The Mariners' Museum and Park

5 years of experience

Great all-around cloud storage

Rating: 9 out of 10

September 20, 2022

IncentivizedVetted ReviewVerified User

Mainly used to store larger files that I need for work and to collaborate with co-workers. All of my main work files are stored in Box, so I can access it from any computer if...

Innsu (Daniel) Kim

Engineer - Research & Development

Sr. Engineer

Illumina

7 years of experience

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Pricing

View all pricing

Business Starter

$7

Cloud

per month per user (3 minimum)

Business

$20

Cloud

per month per user (3 minimum)

Business Plus

$33

Cloud

per month per user (3 minimum)

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.box.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$21 per month 3 users (minimum)

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Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

7.3

Avg 8.0

8.1
Content capture & imaging
(19) Ratings
The system supports the digitization of content.
9.6
File sync, storage & archiving
(25) Ratings
Storage system for long-term preservation & retention of content in an organized fashion; foundational to the ECM.
8.3
Document management
(24) Ratings
Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.
7
Records management
(20) Ratings
Secure, policy-controlled and compliant storage, retrieval and production of records, transactional or otherwise.
7.7
Content search & retrieval
(24) Ratings
Helps users find the content they are looking for. Various methods for assistance include filters, tags, metadata, and the like.
8
Enterprise content collaboration
(21) Ratings
ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules. May also be referred to as social intranet.
5.1
Content publishing & creation
(15) Ratings
Supports the publishing of content to web pages or other avenues leading out of the enterprise.
8
Security, risk management & information governance
(26) Ratings
Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature, and a necessity for enterprises.
7.7
Contract lifecycle management
(12) Ratings
ECM tools optimize business transactional processes where they can improve or automate the contract lifecycle (e.g. Invoice Management, Proposals, etc.). This component is similar to the features provided by advanced contract management software.
7.7
Automated workflows
(14) Ratings
Automated workflows include contract management, invoice processing, etc.
2.1
Artificial intelligence
(11) Ratings
Artificial intelligence and natural language processing help automate document classification
6.2
Mobile support
(23) Ratings
Repository access from mobile devices
9
Integration
(23) Ratings
Integration with 3rd-party systems like ERP, SCM, or CRM

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Product Details

What is Box?

Box is an Intelligent Content Management platform used to store, sign, and secure content. Box simplifies organizations' tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle.

Box helps users to:

Unlock the value of content with AI: Pair top AI models with an organization’s content to find information, extract insights, build custom AI agents, and automate work
Get unlimited collaboration: Create, manage, and share files from anywhere, with anyone
Protect content: Secure sensitive files and data using to granular access controls, intelligent threat detection, and adherence to stringent compliance requirements
Scale with 1,500+ integrations: Work from anywhere across all a team’s favorite apps and extend the power of Box with APIs

Box Features

Enterprise Content Management Features

Supported: Content capture & imaging
Supported: File sync, storage & archiving
Supported: Document management
Supported: Records management
Supported: Content search & retrieval
Supported: Enterprise content collaboration
Supported: Content publishing & creation
Supported: Security, risk management & information governance
Supported: Contract lifecycle management
Supported: Automated workflows
Supported: Artificial intelligence
Supported: Mobile support
Supported: Integration

Box Screenshots

Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.

Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.

Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.

Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.

Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.

Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.

Box Videos

Broadcom grows by acquisition and innovation

Unlocking the value of content in the AI-first era

How Box powers growing businesses

Box Integrations

Box Competitors

Box Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Supported Countries	All
Supported Languages	Bengali (India), Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English (US), English (UK), English (Australia), English (Canada), Finnish, French (France), French (Canada), German (Germany), Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America), Spanish (Spain), Swedish, Turkish

Box Downloadables

Frequently Asked Questions

Box is an online Intelligent Content Management solution that caters to individual users as well as businesses.

Box starts at $21.

Dropbox, Egnyte, and Google Drive are common alternatives for Box.

Reviewers rate File sync, storage & archiving highest, with a score of 9.6.

The most common users of Box are from Enterprises (1,001+ employees).

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Comparisons

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Reviews From Top Reviewers

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(1-5 of 5)

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Box for collaboration has been good to us

Rating: 9 out of 10

Incentivized

May 01, 2021

Verified User

Administrator in Information Technology

Higher Education Company, 10,001+ employees

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

Most of our organization uses Box. We also have some other similar services that are available that are used more by other groups, but in the department that I work for, we are heavy users of Box. We use Box for file collaboration and sharing through Box within and outside of our organization, depending on the sensitivity of the information contained in a given file.

Pros

File sharing
File version management
File access control

Cons

Plugin documentation
Training

Likelihood to Recommend

We use Box for collaboration all throughout our organization as well as sometimes when working with external users. It has been a very good tool in our experience, with flexible use options through browser plugins and installable applications that can be used on the most common computer operating systems.

Most Important Features

File sharing
File collaboration
File version management

Box Feature Ratings

Enterprise Content Management

N/A

Return on Investment

File access convenience
File sharing convenience
File collaboration convenience

Alternatives Considered

MS SharePoint and OneDrive

My organization selected Box because it's a product that many organizations use, so it was easy to get users up to speed and collaborating together. The interface is very user friendly and intuitive. This has saved us time and effort in allowing users to become proficient in utilizing the service to become more efficient at working together.

Other Software Used

Microsoft Teams, Cisco Jabber, OneNote, Zoom, Palo Alto Panorama, ServiceNow Now Platform

Usability

Its a very intuitive product. I am sure there are lots of features and functions that I am still not aware of, but the service has been easy enough to learn as I go without needing to be sent for extensive training in order to understand how to get started.

Easy Tasks

File sharing
Permission management
File version management

Difficult Tasks

File synch
User management
Large file transfers

Mobile Interface Availability and Impressions

Yes, but I don't use it

Think and Collaborate Inside the Box

Rating: 10 out of 10

Incentivized

February 29, 2020

Verified User

Employee in Customer Service

Education Management Company, 201-500 employees

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Box is used company-wide to share and collaborate on research projects, education-related documents, and work assignments. Many projects involve multiple employees and require the input of multiple people. Box is a very easy-to-use resource that permits this level of teamwork to occur. Each employee has access to their own Box account,

Pros

Seamless integration with Microsoft Office. Users can upload any Microsoft document (Word, Excel, PowerPoint, etc.) and share it with other users. From the Box, one can access Microsoft online which allows the user to make changes and have them update in real-time within the Box.
Simple and easy to organize. Box has reasonable customization options while not overwhelming the average user. It is easy to organize files and share entire folders or individual documents with other employees.
Secure. Box can be integrated into a company's secure log-in service such as a two-factor authentication requirement.

Cons

There have been times when changes are made to an online Microsoft Excel sheet, for example, and the modifications aren't immediately reflected in the Box version of the document. This has been rare but has occurred nonetheless.
This is not necessarily a drawback but users should be aware that in order to edit a Microsoft file, for example, they must open the Box file and then make one extra step to open this document on the Microsoft Online website.

Likelihood to Recommend

Box is well suited for projects on which a smaller handful of individuals are working on the same project at the same time. I can imagine that for files that require the input of many individuals, Box file editing and sharing may run slower than desirable. Box will help seamlessly integrate desktop applications like Microsoft Office with online editing and collaboration capability.

Box Feature Ratings

Enterprise Content Management

N/A

Return on Investment

Collaboration online through Box has required fewer in-person meetings to discuss project progress.
The most up-to-date information on each project and file can be reliably found in one location. Collaborators can easily view the most current progress and pick up where others have left off.
Project supervisors can be as involved as they need to be. Overseeing the progress of a project is easier than ever.

Alternatives Considered

Box integrated well with our log-in system, requiring the same account information and two-factor authentication as other work-related sites. It quickly and seamlessly integrated with Microsoft Office and any other resources. Other sources like Google Drive didn't integrate as well and sacrificed some of the functionality that Box offers in this regard.

Support Rating

Box has a help desk email and phone number as a training guide which should allow the average user to pick up on the Box interface easily.

Other Software Used

Google Drive, Microsoft Office 365

Easy Tasks

Uploading and opening documents is simple!
Organizing and sharing files is easy.

Difficult Tasks

Depending on the internet connection, opening a larger file can take some time.

Mobile Interface Availability and Impressions

Yes, but I don't use it

Usability

I learned how to use Box very quickly. The main functions include opening and sharing a file, which are two of the most simple tasks to complete while using the Box.

Unlock team potential with Box

Rating: 10 out of 10

Incentivized

April 12, 2016

Kristopher Ying

HR Coordinator

Indiana University (Higher Education, 10,001+ employees)

Vetted Review

Verified User

1 year of experience

View profile

Use Cases and Deployment Scope

Box is being used unilaterally across the university providing a secure file sharing platform for staff. Box provides a quick, secure medium to share documents with colleagues, with the capability to show real-time updates, manage version control, with accessibility from any computer. I have the capability to create text documents, spreadsheets and presentations to multiple collaborates at the touch of a button.

Pros

Access control. Share the files with who you want. Limit accessibility, edit ability, or control rights.
Real-time updates with version control.
Notification of latest updates to a file.

Cons

Security authentication for documents.
File management visualization.
Trending access with analytic options.

Likelihood to Recommend

Box is well suited for agile projects where documents are collaborated upon by a team. Allows for a team to work across a broad geographic area yet keep the availability to access the latest team documents.

Box is not well suited for small businesses with small geographic footprints. As other software would be better suited.

Box Feature Ratings

Enterprise Content Management

N/A

Return on Investment

Positive: Real-time document access.
Positive: Telecommuting capabilities across multiple campuses, locations, etc.
Positive: Portability of documents through cloud storage/management.

Alternatives Considered

Google Drive

Box is more widely used within my organization. This allows me to reach out to peers, collaborates and managers knowing that documents in Box are securely accessed.

Users and Roles

I am an HR collaborator for the largest division within the university. I support over 600 full-time staff within the information technology division.

Business Processes Supported

Cloud access
Telecommuting capabilities
Security

Innovative Uses

Management has used Box for meeting notes. Providing real-time updates for attendees on discussion points and follow-up.

Future Planned Uses

Conference attendee broadcasts. Supply notes to attendees in a quick, effortless manner.

Likelihood to Renew

Highly functional software allowing for great collaboration environment for teams in multiple locations.

Easy Tasks

File loading/downloading
Access management
Document version control

Usability

Very intuitive software.

Box.com is great solution

Rating: 10 out of 10

Incentivized

May 25, 2016

Mohammed Alshehri

Product Specialist

Integrated Telecom Company (ITC) (Telecommunications, 201-500 employees)

Vetted Review

Verified User

3 years of experience

View profile

Use Cases and Deployment Scope

I have been using Box for my personal use for around 5 years and it's been an amazing file sharing solution. I have been sharing files between my devices easily. I don't have to worry about large files as I have 50 GB storage space. I use it for sharing images, videos, documents and lots of other file types. I really like it and will continue using it without hesitation.

Pros

Very easy to use
Very responsive and fast uploading and downloading
Available on many devices
Login with different emails

Cons

Only one thing, when adding another email to login, I would love it if every email has its own files and not the same files together.

Likelihood to Recommend

As I'm using it for myself only, I find Box is one of the best file sharing solution as I have benefited a lot by using it. I don't like the idea of transferring files using a USB as it does sometimes damage my PC. So, using this service is helpful and amazing.

Box Feature Ratings

Enterprise Content Management

N/A

Alternatives Considered

Google Drive, Dropbox and OneDrive

I selected Box as it was the first solution I signed up with. It gave me the highest storage space and the reliability of the service is awesome.

Other Software Used

Dropbox, OneDrive, Google Drive

Easy Tasks

Uploading files
Sharing files
Registration

Mobile Interface Availability and Impressions

Yes, but I don't use it

Usability

I have been using it since 2011 and never had any issues with it.

Box.net is great!

Rating: 8 out of 10

Incentivized

April 18, 2016

Verified User

Director in Marketing

Religious Institutions Company, 11-50 employees

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

We use Box for sharing files department only corporate wide. It's mostly used in the communications department, but is also used for project management and sharing with others in the corporation. It's also used to address a lot of issues, primarily it allows for revisiting in commenting, it's a lot more efficient than using email.

Pros

Box works particularly well with graphic design projects, and having multiple proofs.
It works well with communication, so you don't get trapped in reply all emails.
It's great to have everything in the cloud, so that the files are cesspool at all times, versus having them on the local server at the office which is hard to access.

Cons

Little things with cloud computing, it has its little quirks. The desktop app could be better, would love to see it more like Dropbox.
It's never fun to pay for these kinds of things, it would be nice if Box was a little cheaper for an organization.
It would be nice of Box [to have] it's own document editor like Google Drive, rather than having to do with proprietary Microsoft Word software.

Likelihood to Recommend

Like a lot of cloud storage, it works really well for any kind of project where multiple people are working on the same file in a Word document. The commenting and social features really help with the project management side of things; I work in advertising and marketing and it does a great job in that field.

Box Feature Ratings

Enterprise Content Management

N/A

Return on Investment

Boxes of the organization with communication and better sharing of content, this way we are duplicating the same working on being more efficient.
Well there's a fixed cost free product, I would say that it's definitely worth it in efficiency time and money.
The only confusion people have is when using Box versus email, but this is when people don't really understand how cloud computing works or file services like Box.

Alternatives Considered

Dropbox, Google Drive and OneDrive

I use a number of cloud computing file storage products in my day-to-day work, and I would say that Box does a really good job with the commenting in revision and functionality. It's great when working with other people and sharing files that can't be a live online, such as Photoshop, Illustrator, and Design, and any other proprietary Adobe files.

Other Software Used

Adobe Photoshop

Users and Roles

Box primarily used for the communications department and working with design files, commenting on this, sharing proofs, and file revisioning,

Support Headcount Required

Basically it involves helping people understand the new paradigm shift that is cloud computing and sharing information files in this way. People are very stuck in their old ways with email and have a very hard time adjusting to a different world that doesn't rely on email as much.

Business Processes Supported

Graphic design
Proofs, file revisions
Communication

Innovative Uses

It's helped quite a bit with email chains in having less reply all conversations.
It's allowed for processes in cues to be followed.
It's been cool to see people get an understanding. I am [seeing the] shift the cloud-based file storage allows, and it's been cool to see people get on board with it.

Future Planned Uses

I love to see it used across the board organizationally, and I would think it would help things be way more efficient.
I would love to see it eventually replace email.
It would even be great to use it for internal documentation such as human resources and other things that are stored on the local server.

Likelihood to Renew

I consider a product, while the cost to be a little high for a business, is definitely worth it in the end as it is a great return on investment.

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation

The most important thing built into the decision were the features and usability of the product, primarily for commenting on files and file re-visioning.

Evaluation Lessons Learned

I don't think I would change my evaluation process, I checked out the product, tried out the free version, and decided that it was worth my budget money organizationally.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Didn't really have any big problems with this, it's very easy to do organizationally, because I was only doing it and just my department. I also have a pretty hands-off IT department which helps, they were jerks about it.

Implementation Issues

The only major issue that I run into is end-users and them not understanding how to use cloud computing.
People love their email, and they love having inbox is full of junk all day I presume, because they're not the most willing to use a new cloud computing tool.

Implementation Rating

It's super easy, you just purchase it and start using it!

Training Types Used

Online training
In-person training
Self-taught

In-Person Training

The in person training was done in house and I helped with the training, people seem to respond well.

Online Training

The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!

Ease of Box Training

Yes, it was. I would say the only training people need would be the help documentation on the box.net website.

Product Configurability

I think the product is perfect for what it is, doesn't really need a whole lot of configuration for sharing files and commenting on them.

Configuration Lessons

I would say that it's important to keep things organized

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Nope

Premium Support

I just haven't needed the support.

Support Rating

The one time I had to contact support everything went well. It was to get a nonprofit discount and they were very helpful and supportive with my request.

Bug Resolution

Exceptional Examples of Box Support

They did a great job and I contacted them, they were very timely, and answered my question.

Easy Tasks

The commenting functions are very good.
Revisioning functionality is very easy to use.
The UI is awesome.

Difficult Tasks

Honestly, it's very easy to use.
if there is one thing that could be a little better, would be the desktop app, but I still think it's pretty easy to use. Just in comparison to Dropbox, it's not as easy to use.

Mobile Interface Availability and Impressions

Yes

Mobile interface in the mobile app work really well, I've been very happy with them.

Usability

It's super easy to use and is very obvious to the user. Anyone who is used to using modern apps should have no problem using box.net.

Scalability

It's great, as we put more files on there it's done very well.

Reliability and Availability

Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.