Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
When we were evaluating different HRIS programs, one of the biggest things that I really wanted to come into play was all of the different components. Being able to communicate with one another throughout the use of the tool. So by using PeopleSoft that was at a prior …
We used just one other payroll company prior to Paylocity. We switched about three and a half years ago, I would say. But compared to that prior company, Paylocity has definitely way more features and definitely better support.
I did not select Paylocity. It was in place when I joined the company, but I did select ADP for my previous company. Paylocity is difference is the customer service and the account management support. We did not have that level of support at ADP.
We've used Paychex. They used something in Sage before I used it. We use a ADP as well. And I think Sage, I think those three. I've been with the organization for almost seven years and we've been through three different payroll programs I think it was Sage, ADP within a couple …
ADP is not user-friendly. It was hard to run payroll, hard to pull reports. And the customer service, they just aren't willing to help and it takes a long time and when you have employees that need things and you are under a deadline or under pressure to get certain things …
We were using Paychex, so I'd say not necessarily really similar. I mean it was an HRIS system, payroll system, but probably not designed for a company of our size. When we looked at several products before we chose Paylocity, but by far Paylocity gave us more of what we …
I believe we used Paycom, but I was not with the company when they used something other than Paylocity. My prior employer used ADP and I like Paylocity better. Think it's just the ease of use, the app itself. This was back in 2019, but I don't remember using an app with ADP. …
It's very important that we contain costs as we manage the budget for our clients. And one of the things when I came on board as the executive officer I noticed is that there were a lot of issues when it came to quantifying people's time and also having good metrics on whether …
Really the biggest reason that we went with Paylocity was because we found of all the platforms, it is absolutely the most user-friendly platform and we have a lot of very minimal education employees and it was very important to us that the technology be simple to use and it …
I use Workforce. I use UKG, so I use all of them, but to be honest with you, even with all of them, Paylocity is the one user-friendly. Even with the app, it's easier for my employees and everything, especially going to the desktop.
It is well suited for an organization that is probably between 75 to a hundred employees to use the full, comprehensive, fewer employees, I would say payroll, and maybe some of the features are great and not well suited for a company that is not prepared to make the investment. There is a high ROI in using the system, but it does come with a price that is worth paying when you have employees that you're supporting.
What I like is the sharing of data. It actually lets us, it removes paperwork, especially for onboarding. And as soon as you offer them, give them a job offer, you can automate the process and they get started on that and the flow of documents, the data from the documentation flows well, I really like that. And going from one module to the next is very similar. So adding a module is something we've kind of already done and it picks up the data and places it reduces redundancy, which is wonderful and it kind of does it all the same way. It's very, very friendly to use. It's not complicated, so it makes it really nice. So data sharing is probably number one and ease of transition is really nice. Also, we just started the recruitment piece and removed a software from a third party that we'd used for about six years and it was day and night. The Paylocity understood the process so much better than this third party that only sells recruitment software. So I was impressed with that.
I think what I've seen over the last couple of years, and it's more towards, it's not really about the product, it's more about the customer service. And because I've been such a long-time user, I'm really familiar with Paylocity, and a lot of times when I call in, I'm calling in because I honestly can't find what I'm looking for. There's usually some little box that needs to be checked or unchecked, but I will say the customer service has gone down over the last several years. I'm not really sure what it is. Even my sales rep agrees that it's gone down. So I would love to see the customer service get back to where it used to be when I first started on Paylocity.
We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
We were using Paychex, so I'd say not necessarily really similar. I mean it was an HRIS system, payroll system, but probably not designed for a company of our size. When we looked at several products before we chose Paylocity, but by far Paylocity gave us more of what we needed. It delivered more of what we needed than other companies did.
I think reduction in time would be probably the most reason we use it. Some of the other systems we use, they don't always connect and communicate with one another, which can be more time consuming. So I think that's something definitely we want to improve on.
