Tealium Customer Data Hub Review From Marketing
June 12, 2024

Tealium Customer Data Hub Review From Marketing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Data Transformation and Enrichment
  • Data Integration
  • Data Activation
  • Data Collection

Overall Satisfaction with Tealium Customer Data Hub

We use Tealium Customer Data Hub iQ, EventStream and AudienceStream to support our Marketing and eCommerce efforts. We've had good success in building audience profiles and feeding these to our Media and Email channels. EventStream has also been great in getting us more visibility into online conversions. The Tealium team is very innovative as well and great to work with.

Pros

  • Real-time speed
  • Reliability
  • Trust

Cons

  • Easier to use UI
  • Tag Management
  • Customer Data Platform
  • Conversion APIs
  • Much higher conversion visibility with Conversion APIs
  • Good performance with email when using Tealium Customer Data Hub
  • Good performance with Media used with AudienceStream audiences
The Tealium support is great when you know what to ask for, and I've seen recent improvements with the team being more proactive. It's really what you make of it.
Tealium Customer Data Hub is a key part of our first-party data strategy, and we've done a lot of recent work to optimize it with relevant customer data we're using to drive better customer experiences.

Do you think Tealium Customer Data Hub delivers good value for the price?

Yes

Are you happy with Tealium Customer Data Hub's feature set?

Yes

Did Tealium Customer Data Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tealium Customer Data Hub go as expected?

Yes

Would you buy Tealium Customer Data Hub again?

Yes

It's well suited for data collection and real-time channel activation.

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