from Gigya to SAP CDC
Overall Satisfaction with SAP Customer Data Solutions
I am a presales solution architect for all our SAP CDC customers to which we have integrated and evolved SAP CDC products.
Pros
- customer base management (all levels)
- consents management
- UX/Screen Sets
- integrations
Cons
- minors management
- sites explorer
- documentation navigation (previous version better)
- positive impact in the growth of the customer base and longevity of the sites and technologies on which the platform has been integrated (on our customers)
- SAP Commerce Cloud and SAP Customer Data Solutions
The products I evaluated integrate directly and natively with SAP Customer Data Cloud
Do you think SAP Customer Data Solutions delivers good value for the price?
Yes
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
Yes
Did implementation of SAP Customer Data Solutions go as expected?
Yes
Would you buy SAP Customer Data Solutions again?
Yes
Using SAP Customer Data Solutions
15 - presales, project management, developers, team leaders, sales
10 - solution architect, developers, project managers, team leaders, support team
- multicountry and multisites integrations
- minors check integrations
- B2C and B2B integrations
- check minors age in relations of consents and tutors
- multicountry integrations
- entry point hub for all identity
Evaluating SAP Customer Data Solutions and Competitors
Yes - usually replace custom identity management that are not gdpr compliant
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
the product features that can be enabled are varied and are able to cover the needs of customers also in terms of security
i wouldn't change it
SAP Customer Data Solutions Implementation
- Implemented in-house
- Third-party professional services
Noovle; I'm a solution architect in Noovle and I help customers to integrate the platform
Yes - Phase 1: Analisys (Data Model/Mapping)
Phase 2: UI integration (web/mobile)
Phase 3: Consents assessment and configuration
Phase 4: ETL integration
Phase 2: UI integration (web/mobile)
Phase 3: Consents assessment and configuration
Phase 4: ETL integration
Change management was a big part of the implementation and was well-handled - the lesson I learned is that from the early stages of the project you need to familiarize the customer with the administrative dashboard
- mobile integration
- dataflows number limitations
SAP Customer Data Solutions Training
- Online Training
- In-Person Training
Configuring SAP Customer Data Solutions
Yes - we have customized the interface extensively - because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section
Yes - we have added extensive custom code - because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section
SAP Customer Data Solutions Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
no because it is not necessary and not requested by the final customer
Yes - yes
once, due to a platform limitation, we received the support of an engineer who gave us valuable advice to optimize the dataflows we had developed so as not to run into the limitation
Using SAP Customer Data Solutions
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- screensets building
- consents management
- dataflows building
- big query execution
- mobile integration
Yes - the mobile interface works well in the case of a fresh integration, but in the case of an existing mobile application it is often difficult to convince the customer to adapt to the best practices
SAP Customer Data Solutions Reliability
Integrating SAP Customer Data Solutions
- magento
- sftp
- ios/android
the integrations are very complex especially in terms of data that is used between platforms
- sap commerce cloud
- others B2B
yes
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- Javascript widgets
- ETL tools
Gconnectors, mobile ios/android, customs
analyze well the data flows between the integrated platforms or to be integrated
Relationship with SAP
none because the negotiation was carried out directly with our client
Upgrading SAP Customer Data Solutions
- new features
- new features
- improve functionalities
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