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SAP Customer Data Solutions

SAP Customer Data Solutions
Formerly Gigya

Overview

What is SAP Customer Data Solutions?

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and…

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Awards

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Pricing

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What is SAP Customer Data Solutions?

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/products/crm/custom…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

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Product Details

What is SAP Customer Data Solutions?

SAP Customer Data Cloud enables companies to be able to provide seamless engagements and to securely identify consumers across channels and devices. Users can build trust with businesses, partners, and customers by enabling them to manage consent and preferences throughout their relationship with the business. The vendor aims to help organizations deliver personalized digital experiences through first-party consent-based data that can be governed and orchestrated across the organization from a central platform to drive business value.

SAP Customer Data Solutions Features

  • Supported: Customer Identity Access Management
  • Supported: Enterprise Consent and Preference Management
  • Supported: Customer Data Platform

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform

SAP Customer Data Solutions Video

Build customer trust through consent based engagement

SAP Customer Data Solutions Integrations

SAP Customer Data Solutions Competitors

SAP Customer Data Solutions Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesSAP Customer Data Cloud supports data localization globally with global data centers in North America, EMEA, Russia, China, and Australia, as well as compliance with regional laws
Supported LanguagesEnglish, French, German, Italian, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese, Latin American Spanish

Frequently Asked Questions

The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.

Akamai, Auth0 by Okta, and ForgeRock Identity Platform are common alternatives for SAP Customer Data Solutions.

Reviewers rate Identity Resolution highest, with a score of 8.1.

The most common users of SAP Customer Data Solutions are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

Companies can't remove reviews or game the system. Here's why
(1-5 of 59)

SAP Customer Data Solutions review

Rating: 8 out of 10
January 08, 2024
NB
Vetted Review
Verified User
SAP Customer Data Solutions
2 years of experience
  • Data management
  • Ease of use
  • Stream lines data entry
Cons
  • Multiple layers of access
  • too many layers of security
  • little challenging to learn at first

The best platform to manage customer data

Rating: 9 out of 10
January 09, 2024
Vetted Review
SAP Customer Data Solutions
1 year of experience
  • It provides good learning and comprehensive solution that perfect for customer insight
  • It helps to know customer insight and allow to track customer activities
  • It integrates and aligns with other tools as well
  • Amazing platform to manage customer data
  • Improve people's live with sustainability at core
Cons
  • It requires fully it understanding to configure
  • Complexity can be challenging to implement and configure
  • Requires significant time to take and utilise the platform effectively

Customer Engagement with SAP customer data solutions

Rating: 9 out of 10
February 20, 2024
Vetted Review
Verified User
SAP Customer Data Solutions
1 year of experience
  • Personalization and segmentation
  • Support and Training
  • Performance
Cons
  • Pricing Transparency
  • Mobile Accessibility
  • Community and Knowledge sharing

Tremendously strong technology to construct experiences tailored to the customer's preferences

Rating: 10 out of 10
November 01, 2023
ND
Vetted Review
Verified User
SAP Customer Data Solutions
1 year of experience
  • Greater alignment between Sales & Marketing
  • Timely identification of opportunities
  • It enables us to make key accounts in real-time as people visit our website
Cons
  • Customization may require significant resources and expertise
  • Less compatible with non SAP systems

Exceptional platform for efficient and precise data manipulation.

Rating: 10 out of 10
October 27, 2023
GM
Vetted Review
Verified User
SAP Customer Data Solutions
3 years of experience
  • Central hub for creating personalized brand experiences.
  • Robust cross-channel orchestration capabilities.
  • Self-service makes it far easier to turn behavioral data into attributes.
Cons
  • Could improve tabs.
  • Not easy to customize.
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