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Visa Acceptance Solutions (CyberSource)

Score10 out of 10

18 Reviews and Ratings

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What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

Categories & Use Cases

Reviews

What users are saying about Visa Acceptance Solutions (CyberSource).
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While Cybersource is a big player it isn't the most easy to communicate with.

Incentivized
Bradley CarpenterView profile
Business Owner in Information Technology at SecureFix (1-10 employees employees)

Use Cases and Deployment Scope

Cybersource is our current payment Gateway for our ecommerce sales. It is also connected to our ERP through a 3rd party ISV. Our various sales channels either connect directly to Cybersource via API's or through our 3rd party connection (Red Maple) and their CyberSource connected API's. We use tokenization, pre-authorizations, charges and refunds.

Pros

  • API connections to access tools
  • Searching for customer transactions
  • Issuing refunds is quick and easy

Cons

  • Support is not very responsive
  • Reports in the system are cumbersome
  • Site navigation is not intuitive

Most Important Features

  • API connections
  • Ease to make refunds
  • Ease of 3rd party vendors to work with them

Return on Investment

  • The customer service is frustrating when you are dealing with a time sensitive issue
  • Trying to get communication from someone regarding feature inquiries is very difficult
  • We have been able to setup our sales channels with direct connections, saving time

Other Software Used

Microsoft Dynamics AX (Dynamics 365 for Finance and Operations), discontinued, Adobe Acrobat Reader DC, Lansweeper

Poor customer service

Rob Quint
President in Corporate at Ancho Express (1-10 employees employees)

Use Cases and Deployment Scope

Unprofessional company. I got a quote for their payment gateway and made an appointment to review it. The account manager, Joe Murray, blew me off. A week’s worth of attempts via email and phone to contact him went without a response. I called to see if I could get another account manager, they said I had to stay with Mr. Murray and he was available today and they sent him a note to get back to me today. Of course, he didn’t. Do they want my business or not? If they do not, at least have to courtesy to tell me. I was recommended by my current gateway to contact them because my current gateway cannot do what I want. They should at least give me the respect to tell me they cannot help me.

Pros

  • Nothing

Cons

  • Customer service
  • Communication
  • Basic courtesy

Most Important Features

  • Nothing

Return on Investment

  • Wasted my time

CyberSource the professional credit card processing solution....

Incentivized
Frank Mair
Technical Specialist in Information Technology at Les Mills International (501-1000 employees employees)

Use Cases and Deployment Scope

CyberSource is our credit card payment gateway for processing thousands of transactions. We use it across multiple regions including US, UK, Germany and the Nordics.

Pros

  • Credit card processing
  • Dashboard
  • API Integration
  • 3D Secure

Cons

  • Ecommerce integration
  • Magento extensions
  • API Support

Most Important Features

  • Credit card processing
  • Reporting
  • Admin dashboard
  • API Integration

Return on Investment

  • Increase in online orders
  • Faster processing speeds
  • Lower cost of transactions

Alternatives Considered

Braintree, PayPal Payments, Klarna Checkout and GoCardless

Other Software Used

Magento Commerce, part of Adobe Commerce Cloud, Klarna Checkout, GoCardless, New Relic

Card Payment Processor

Incentivized
Verified User
Team Lead in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

Processing Customer credit card payments: When a customer checks out a web order, the business's website provides the customer with a window hosted by CyberSource. The customer enters their card details, and CyberSource routes the transaction to the Visa or Mastercard payment network. The network routes the transaction to the card issuer for approval.

Pros

  • PCI DSS compliance
  • High success rate
  • integration with Visa, Mastercard, and our CRM

Cons

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly

Most Important Features

  • Compliance- no customer card data is stored on site
  • competitive pricing
  • seamless- most customers do not experience declined charges, it works with Visa nad Mastercard, little or no need for regular interaction between our staff and CyberSource

Return on Investment

  • reduced time processing customer card payments
  • reduced compliance cost
  • improved website experience for customer

Other Software Used

Prophix, Kyriba

Cybersource as Payment Solution for eCommerce

Incentivized
Yuri AnischenkoView profile
Software Engineer in Engineering at Google (10,001+ employees employees)

Pros

  • Very reliable. Meets strict SLAs. Had quite a few problems in production.
  • PCI compliant payment provider.
  • Provides sandbox environments for engineers.

Cons

  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.

Return on Investment

  • To have integration with reliable payment is essential thing for the business.

Alternatives Considered

PayPal