An industry leading tool to help improve customer experience
October 23, 2023
An industry leading tool to help improve customer experience
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- SAP Customer Identity and Access Management for B2C
- SAP Customer Identity and Access Management for B2B
Overall Satisfaction with SAP Customer Data Solutions
The SAP CDC helps channelize customer behavior and provide unique personalization for customer based on the demographic data which is harvested and reused as per the customer trends.
Pros
- Identify customer type and behavior
- Differentiate various customer attributes
- Compute customer segments
- Help with customer data within the GDPR norms
Cons
- Dashboard
- Data export customization
- Customer retention leading to more sales and repeat customers
- Customer data compliance leading to faster audits
- Customer data repository for ease of forecasting and planning for segments
- SAP Customer Data Solutions and Bloomreach Commerce Experience Cloud
This is an industry leading tool which also has matured over the period of time and is better suited for large corporations and mission critical applications.
Do you think SAP Customer Data Solutions delivers good value for the price?
Yes
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
Yes
Did implementation of SAP Customer Data Solutions go as expected?
Yes
Would you buy SAP Customer Data Solutions again?
Yes
Comments
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