Oracle Siebel is the leading CRM solution in the business market with its flawless features
Overall Satisfaction with Oracle Siebel CRM
Oracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.
- The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
- Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
- It has nice shortcut keys for easy and fast access.
- Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
- The processing time is not very fast and there is scope of improvement in it.
- A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.
- Increased business opportunities by adding more clients.
- Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
- Account creation for any organization became easy.
Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for Outlook, there is no need to install any additional software to use it in the offline mode.
Oracle Siebel CRM Feature Ratings
Oracle Siebel CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Immediate help available Support understands my problem Support cares about my success | Problems left unsolved Slow Initial Response |
No - My company uses it. I don't know what they pay for it internally.
Using Oracle Siebel CRM
Pros | Cons |
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Like to use Relatively simple Easy to use Well integrated Consistent Feel confident using | Requires technical support Lots to learn |
- Reporting
- High level of training is required to understand all the features.
Yes - Pretty well.
Not used much by me.
Not used much by me.