The app has potential but we want it to be better.
July 01, 2024

The app has potential but we want it to be better.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Certona (legacy)

Modules Used

  • Testing and Optimization

Overall Satisfaction with Monetate

We use Monetate as our AB testing and site optimization tool on the website. We test a wide variety of things, from simple creative copy tests to apps and personalization elements. We also use it to run targeted experiences for promotions and new product releases. We look to Monetate to help measure the effectiveness of different elements on the site and see how various layouts, creative, and copy can impact our conversion rate and bottom line.

Pros

  • Simple to launch a/b testing.
  • Scheduling start and ends for various experiences.
  • Popups for customer notifications.

Cons

  • Integration elements with Shopify.
  • Custom goals for AB testing.
  • Options to integrate in with CDP tools and audiences.
  • Ability to improve AOV.
  • Optimize for CVR.
  • Align on marketing creative based on AB test.
I have reached out a number of times and have not been able to get closure or meet with the experts who have. Things have not reached confidence, and little has been done to resolve our issues.
N/A, we chose to use separate tools for most of this.
It was what the company used before I started.

Do you think Monetate delivers good value for the price?

No

Are you happy with Monetate's feature set?

No

Did Monetate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Monetate go as expected?

I wasn't involved with the implementation phase

Would you buy Monetate again?

No

I have not been super impressed with the support we have received or the insights shared by our CSM. We raised some concerns about our testing confidence that were left unanswered, and generally, the tests take much longer to get results than I expect them to. This has been a bit of a disappointment after using so many other tools over the past 7-8 years.

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