Item: Jotform
Rating: 9
Author: Verified User

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

We are new to Jotform and so far are using it to create and manage our online student enrolment forms. We were after a solution where parents could provide information about themselves and their child while being able to provide their signature. Other solutions such as DocuSign didn't fit our needs. Jotform has exceeded our expectations as we use the Google Calendar and Google Sheets integrations to automate data transfer. It embeds really well onto our website.

Pros and Cons

Pros

Embeds well onto websites
Well designed and stylish
Solid integrations across other well known platforms

Cons

The Google Sheets integration isn't that flexible. It just dumps the data. Would be good to be able to specify where.
Similarly, the Google Drive integration isn't too customisable. I can't dump the submission PDF's into a specific folder etc.
The Google Calendar integration is ok but would be great to be able to create reminders instead of events

Return on Investment

Positive customer experience post-conversion
Creates a more professional feel
Easier to collect and extract customer/lead information

Alternatives Considered

DocuSign

DocuSign is more well known for signing legal documents across large enterprise but it was difficult to setup and get started on. Compared to DocuSign, Jotform was much easier to build, design and create our first form which we were able to embed on our website straight away. The integrations were able to connect instantly.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Other Software Used

Squarespace, Google Sheets, Google Calendar

Likelihood to Recommend

Jotform is really well suited for marketing and customer/lead data collection. It differs from other document extraction platforms such as DocuSign which is much more formal. It is more well suited for small-medium sized businesses that require a combination of information collection and customer acknowledgement/contracts agreements, especially where data flow and integrations are important.

Jotform Feature Ratings

Comments

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Marijoy A
commented 6 days ago
Hi, Thanks for your review. It's great to know that our platform provides a seamless solution for managing online student enrollment forms and that it meets your specific needs, especially with features like signature capability, integrations with other platforms, and embedding forms on your website. In the Google Sheets integration, submission data can be forwarded to a new spreadsheet. It is also possible to select an existing spreadsheet from your Google Sheets, where a new worksheet will be created to store your form data. You can find our guide on How to Integrate Forms With Google Sheets at https://www.jotform.com/help/228-how-to-integrate-forms-with-google-sheets/. If you want to forward submission data to an existing spreadsheet without creating a new worksheet, we suggest using Zapier. More information about this feature can be found at https://zapier.com/apps/google-sheets/integrations/jotform/1924/add-new-jotform-submissions-to-a-google-sheets-spreadsheet. Regarding your feedback on the Google Drive integration, currently, it isn't possible to select a specific folder from your Google Drive where the PDF copy of the submissions will be forwarded. As a workaround, you can use Power Automate. For more details, please see https://www.jotform.com/blog/microsoft-flow-integration/. While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform. I've gone ahead and escalated your request to our Developers. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll let you know at https://www.jotform.com/answers/16211621-google-drive-integration-ability-to-forward-pdf-submissions-by-selecting-a-specific-or-existing-folder. As for the Google Calendar integration, it allows you to connect your form to Google Calendar and create events, but it doesn't currently support creating tasks or reminders. For creating tasks or reminders on your Google Tasks/Calendar, we suggest using Zapier. You can find the relevant guide at https://zapier.com/apps/jotform/integrations/google-tasks. I've also escalated a feature request for this, which you can check at https://www.jotform.com/answers/16211891-google-calendar-integration-create-reminders-tasks-instead-of-events. If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Enjoying Jotform So Far