my experience
January 05, 2024

my experience

André Veridiano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

I loved using this online forms platform! It was super easy to create and share my forms. Definitely recommend! Regardless of the size of the organization, using the platform replaces expensive and outdated tools. To master Jotform's tools, simply follow the steps in the well-written tutorial.

Pros

  • creating surveys
  • enrollment in courses
  • free electronic digital signature

Cons

  • improve billing in local and national currency in Brazil.
  • Service in Portuguese.
  • Organization of internal processes
  • Course enrollment
  • Generation of automatic contracts
Jotform has endless possibilities and features. It is not possible to compare, as they seem to be different proposals.

Do you think Jotform delivers good value for the price?

No

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Very suitable for collecting data, names, emails, registrations and not very suitable for those who decide to explore everything in a free format.

Jotform Feature Ratings

7.7
Survey templates
8
Themes
7
Custom logo/branding
8
7.5
Question design help
7
Multiple question types
8
7.0
Survey logic flexibility
7
9.0
Response tracking
7
Data export
10
Standard reports
10
Custom reports
9
Analytics
9
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
8.0
Vendor-offered crowdsourcing
8
Respondent restrictions
8
9.0
Access controls
9
Compliance
9

Comments

  • Marijoy A | TrustRadius Reviewer
    Marijoy A
    commented 6 months ago
    Hi André, Thank you for taking the time to write us a great review. We are thrilled to hear that you found Jotform easy to use and suitable for your data collection needs. We are glad that our tutorial guides have helped you navigate our platform and create forms with ease. We appreciate your recommendation and value your suggestion about improving billing for local and national currencies in Brazil. We will certainly take it into consideration for our future strategies. We understand that you prefer to receive support in Portuguese. We do have Portuguese-speaking support agents. You can include in your support tickets that you would like to receive assistance in Portuguese, and we will ensure that your ticket is forwarded to the appropriate team. If you have any questions or need assistance, please don't hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to assist you.

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