Want real review? Read mine.
January 04, 2024

Want real review? Read mine.

Doniell Richmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

I use Jotform for all my clients forms for their files and e-signs. I use it all year round and several signage. I don't see many issues with product. Maybe allow for different types of layout and not just standard but otherwise they are very reliable and easy to use and set up.

Pros

  • Easy setup
  • Good templates
  • easy to use
  • reliable

Cons

  • different formats and fonts
  • simplify forms
  • dependable
  • always accessible
  • faster setup
Jotform was easier to use and easier to set up the documents to sign. Forms did not mess up or have to be redone and they were sent with communication emails back to me better as well. It sends document in email when signed as well which makes it easier to sign .

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

I do alot of virtual work. It is easy for me to forward links to clients and get documents signed and back to me. This makes it easy to get things done with my clients while Im on the go and the forms are easy to navigate and understand for all customers.

Jotform Feature Ratings

4.7
Survey templates
7
Themes
3
Custom logo/branding
4
8.0
Changes to live survey
8
Question design help
8
Multiple question types
8
9.0
Survey logic flexibility
9
6.4
Response tracking
7
Data export
6
Standard reports
7
Custom reports
6
Analytics
6
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
8.0
Access controls
8
Compliance
Not Rated

Comments

  • Marijoy A | TrustRadius Reviewer
    Marijoy A
    commented 6 months ago
    Hi Doniell, Thanks for sharing your positive feedback on Jotform. It's great to hear that you've been using it successfully for all your client's forms and e-signs. We’re glad to know that you find the platform reliable and user-friendly and that you appreciate the variety of templates available. We understand that you would like the option to select different types of formats and fonts. On the Form Builder, we have a Form Designer tool that offers vast customization options so that you can design your form just the way you want it. You can find more information in our guide at https://www.jotform.com/help/300-form-designer-tutorial-lets-create-fantastic-forms/. However, if you are referring to Jotform Sign, the Sign Builder does not allow you to customize an uploaded document. If you want to have a document that you can edit to match your branding, we suggest using a Sign Template as it is customizable to your preferences. You can check https://www.jotform.com/help/how-to-use-a-sign-template-and-customize-it-in-sign-builder/ for more information. If you have any questions or need assistance, please don't hesitate to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to assist you.

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