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Guru is a critical knowledge base to take your company to the next level.
May 16, 2024

Guru is a critical knowledge base to take your company to the next level.

Lucien Hopkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Guru is our business's centralized operating system, acting as the company brain. We use Guru to power knowledge across the company in every possible way, ensuring employees get the information they need as soon as possible. More recently, and perhaps most excitingly, we've started using Guru to train AI autopilots from other tools that require a knowledge base to work effectively. This has been huge for us because AI pilots like FinAI from Intercom now sit on Guru, pulling information to create agents autonomously.
  • Acted as a fantastic knowledge base.
  • Acted as a knowledge base which powers AI autopilots in other tools.
  • Helped us identify as an organisation where our knowledge gaps actually are.
  • Guru reporting and analytics has a way to go to get better.
  • Guru formatting/editing tools could be stronger like Notion.
  • More knowledge integrations with more tools will further automate our ability to pull and surface information.
  • Significantly reduce the time it takes to access information per employee.
  • We don't lose critical documents resulting in significant IP loss costs.
  • It has increased dialogue between teams.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is incredibly valuable as a knowledge base for fast-growing businesses that value information in an instant. The Slack integration Guru has truly separated it from other tools on the market. The ability to easily query Guru from Slack is an incredible game changer for our business and is loved by all employees. I would say if you are a small organization without the resources to build and maintain Guru, this probably isn't necessary. Start with a knowledge base like ClickUp or Notion, then build towards a tool like Guru.