Guru

In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.

In our organization, we use Guru as a source of resources; it's a one-stop shop for product-related knowledge. Support Advisors use it to stay updated with product knowledge. Guru addresses business problems like support efficiency, as our SAs previously spent a lot of time finding solutions and answers. Guru reduces this search time by providing quick access to support documentation.

Guru is our central hub for all support resources, including clear instructions and FAQs. We utilize Guru as our one-stop shop for helpful support articles and step-by-step guides.

We use Guru to be a knowledge base for our internal employees. Users can access or search frequently asked questions. It helps to free up manager time when answering simple or tedius questions I love that it empowers employees to figure out questions, as well as make it easy to fill gaps where questions are still being asked.

We use Guru for Knowledge Management. The verification feature helps to keep content up to date and trusteed by our organization. We use Guru across various departments. It is like an internal search engine for our organization.

What I like the most about Guru is its usability. It has AI, chrome extensions, and more that make an agent's knowledge organized. Personally, I think Guru's ease of use helps agents perform efficiently. I always use Guru for faster resolution and to provide accurate information. Using Guru helps us deliver great customer support, and its integration with Chrome extensions is handy, resulting in a faster resolution. Guru solves the problem of looking too much for an article, resulting in a slow delivery of a resolution. Guru helps us with an organized and step-by-step process that agents can easily follow. Following the correct process is the right way to do it. Also, with Guru's constant updates for the articles, cards, etc, not only can we supply our knowledge with new information, but we can retain them easily as well with consistent reminders and notifications.

We use Guru as a knowledge management solution to keep information up to date and ensure relevant information is being provided.

Guru helps address accuracy, quality, and efficiency within our customer-facing depart. In addressing those factors, Guru helps increase customer satisfaction. We have 3 departments (CX, Claims, and Underwriting) that are customer-facing, and Guru allows us to house information on policies, SOPs, definitions, and deep dives to assist the customer-facing roles in providing an optimal customer experience.

We use it as the company's internal knowledge base. It addresses the need for a central location for employees to access the critical information they need to do their jobs. It also helps us manage that content to ensure it's up-to-date and fresh for our employees.

I am a trainer, so I need to be able to find information and share information quickly and conveniently. Guru allows me to do exactly that. With Guru, I can easily share links with the information I need my class to have access to; I can create different lists and even select my favorite topics. I love the AI function, and I like how Guru recommends related cards at the end of each card.

We had years of company knowledge stored in a variety of formats across a variety of platforms. It was difficult for employees to find information and nearly impossible to know if that information was accurate. Now all company information is stored in one easily-accessed platform where each piece of info shows when it was last verified and by whom.

As every support organization we find ourselfs creating knowledge This knowledge not only that it needs to be highly searchable, sometimes you need to expose it other entities. And what about the relevancy of this knowledge? Then came Guru! After a lot of research I got to a point that I see that guru gives exactly what we need. Guru believes that we should split the knoweldge into bite-sized knowledge and using this concept we headed our way. We synced some of the information with other sources and it is really handy, we didn't sync it for the long term. The verification modules is a great thing and I believe in it so much. In the proccess of implementing I became so vocal about Guru that more leaders and VPs heard about that and they wanted to jump on the wagon, I became the Guru nut in the company and even put my neck on the line when giving permissions to all the employees.

My team uses Guru for training purposes and team building. It works great for our team because we are never ending changing things for the better. With Guru being so easy to set us and navigate with myself and my team for any questions and training tips we have. For us its super convenient because Guru also connects with other platforms to help with our training.

Guru is our source of truth. It's a product I log into every single day (through Okta!) and I find absolutely everything I need. Also, their new AI "ask a question" functionality is amazing and it makes my life so much easier. It searches our Slack as well as our Guru and my question gets answered 9/10 times, saving my team a ton of time.

Lays out step-by-step instructions on complicated processes and directs me to proper points of contact depending on the situation.

We use Guru to provide knowledge cards to our employees to help answer any questions they may have, this has become a vital part of our daily routines as it quickly helps answer any questions which our members might have regarding how to use certain benefits based on our partners and the policies and procedures. Being part of the QA department Guru has been very helpful since it helps provide organized information which i may require when doing an audit, since we have hundreds of different brands our policies change between partners and Guru is very helpful in this case.

We upload all of our help center articles and internal process information into Guru. From my Sales perspective, I go to Guru first whenever I have a question, rather than messaging my coworkers. It saves me the trouble of needing to bother coworkers and gives me all the accurate information I need, from the resources we've uploaded.

Guru has everything you need and more! It can vary from easy-to-use guru cards to navigating topics that will help you in real-time, which is very helpful in my line of work, which is customer service. Not only is it helpful, but also enjoyable to read as it will not make you dizzy for reading boring text displays!

As a customer success manager, I often need to find information and know that it is up-to-date. Our internal drive had a lot of duplicate information so it was tough to know if the information was accurate. Guru helps us keep our information standardized and organized so we can provide our customers with the best information possible. It's never fun to realize that you provided out of date information to a customer. Guru helps our teams avoid this issue!

Uses -
For documenting the process and implementations
Proper verification of the cards regularly to keep the document relevant
Classification of documents according to the team
Ease of use Search through the entire documentation

Business use cases - Sharing the documents within internal teams for more understanding

Scope - Organization

I use Guru to find information quickly so I can assist members quickly. It has everything organized in a way that allows me to find what I need in different areas or departments. That way I can answer a member's question efficiently and effectively. I can also use this to help formulate ways to translate information so I know the members will understand it.

I use Guru daily for Knowledge base and knowledge check around the business. Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. I have been using this for over two and a half years, and it has been a great experience. There is one issue I see quite often that I still haven't had the opportunity to learn how to improve on. After multiple results pop up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop-up, so the machine still considers all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want.

I used to research answers to common issues customers present when renting a vehicle. Sometimes it freezes when looking for information and I have to refresh the page. In my experience when looking for Guru cards there are some that are already empty and it comes up white on the screen. I would recommend definitely deleting them so they don't appear on the search tab, this way agents can keep doing research instead of thinking they have found their response. That will help them save time. also I would like to congratulate you for the favorite options, this allow us find the content very easy

We use this software as an internal knowledgebase about our product, processes, IT, and general office assistance. It is a simple way to create and share information with our team, in a way for them to easily find the relevant knowledge for their questions. As a knowledge content creator, it's easy for me to create a Guru card about updates and changes, and share this across the teams to digest in their own time.

We use Guru as our daily product knowledge tool. Often cases this involves how we handle account issues and processes on how we edit invoices and relisting/removing vehicles on our Car Rental platform. We use Guru on a daily basis to avoid wrong processes as it is critical to the business and we may lose profit. Guru has been really convenient to use, we just need to be specific on finding categorized titles within the site. It also shows who edited certain articles and you can also comment on each articles. This helps in improving each articles. The dates are also shown when certain articles are updated, helping the users see if there are particular changes on the articles.