Long Time Cisco UC Engineers Review of Cisco Teams
Updated August 07, 2023
Long Time Cisco UC Engineers Review of Cisco Teams
Score 8 out of 10
Vetted Review
Overall Satisfaction with Webex App
My company has used the many different iterations of Cisco's desktop IM client. I currently use it daily on a Mac. It is available company-wide but I only find about 25% of my coworkers online on Webex Teams. I mostly use it to speak with Cisco directly as well as participate in Meeting Rooms.
Pros
- Mac Designed and User Friendly
- Easy to perform basic tasks
- Familiar UI as previous editions
Cons
- Finding some of the advanced features was cumberson if you didn't know how/where to look
- Not as highly integrated as the main competition (MSFT)
- It definitely works as advetised for most of what you expect out of Instant Messaging and Presence
- It has great Webex integrations for meetings/videos
- It has great integrations with CIsco UC/CUCM and Cloud options
- Easily connects to Cisco devices and will prompt you when close using the proximity feature
- Cisco Unified Communications Manager (Call Manager) and Webex Meetings
It's an option vs. mandatory to use the Webex app but given our close partnership w/ Cisco I would say approximately half of our 10,000 users.
- Cisco Unified Communications Manager
- Cisco Webex Meeting Devices (VCS Devices, DX80, etc.)
It's fully integrated and not difficult.
- Microsoft Teams and Cisco Jabber
I still actually use both MS/Cisco Teams daily. I've been doing so long it almost feels natural and I mostly have muscle memory as to which contacts are on which platform. Teams between Cisco and MSFT have a similar look and feel but you definitely notice a much tighter integration with the OS and obviously Microsofts other products such as SharePoint and Outlook/Office products. It also has many, many more 3rd party integrations ranging from free to low cost to enterprise-wide services like CRM's. No point in mentioning Jabber as that is EoL as Cisco Teams is the direct replacement.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes
Comments
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