Wow! Hello ADP WFN
Updated November 04, 2019
Wow! Hello ADP WFN
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Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Currently, we use ADP WFN in our HR department for payroll and benefits management. Since we implemented in 2015, we have seen an increase in productivity and ease of work due to the different portals available in the system. Before ADP, we were using QuickBooks which didn't offer us the needed HRIS platform for the growth of our business. Our employees also use the ADP WFN Self-Service portal
- Payroll processing and tax reconciliation
- Benefit administration (open enrollment and carrier connections)
- Updating and adding new features every season
- Keeping customers up-to-date on government rulings that effect HR
- Learning and training sessions on new legislation
- Call center - stop outsourcing call center jobs. The people on the other line are hard to understand and do not understand the context of US HR issues
- Having a dedicated rep for complex issues
- Stop changing things that customers think we would like... just change the things we request
- Better quality of learning sessions
- Better IT systems management - especially on Apple products
- Make app for administrators
- Productivity is a huge factor. We have been able to streamline our payroll and benefits process
- Safety and accurately file our taxes
- Making strides towards automation of our HR department
Our HR team has saved 25-50 hours per month. - We used to have our benefits administrator come in on the weekends to keep up with new enrollments but now with ADP she can work M-F. The connection between ADP and our carriers are beyond words, especially when we have to send over new employees. Our site admins and satellite personnel have been able to communicate effectively to our HR staff with field issues, which makes our lives better.
Since QuickBooks is accounting software first and HR second we were never able to do too much in the system, plus our accounting department would have requirements on our reporting and information we could see. ADP is a true HR platform that is easy to use and can be used just by our department, no more sharing.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
4 - In our HR department, we have a payroll specialist, a generalist, a manager and our VP of the company has access to ADP. Our controller depends on reports from ADP to settle accounts, pay our insurance invoices and to reconcile the books at the end of the quarter. The other users are employees but I didn't include them in the total above.
2 - In this day and age, having someone that is tech-savvy is a must in every department. This person must understand computers and how HR should work. Our company is fortunate to have an IT desktop support person who has worked with a number of departments in a company and industries. Our systems administrator has exclusively with an HR department before and knows what we are looking for in terms of support.
- Easy of use
- Increased productivity
- Able to manage payroll and benefits
- Updates often with new data
- We use WFN to keep track of our I-9's and other compliance paperwork
- Performance management - evaluations
- Running amazing reports
- Automating open enrollment
- Allowing employees to complete new hire paperwork
- Setting up cost centers and cost allocation metrics
Evaluating ADP Workforce Now and Competitors
Yes - QuickBooks. We replaced QuickBooks because it wasn't a HRIS and it was lacking! We used to share the system with our accounting department and would have to wait until they were finished to complete our work. They had a set number of licenses and only 5 people could access the system. We actually had to tell everyone NOT to go into QB until after payroll was finished.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
- Third-party Reviews
Price! Since HR departments are cost centers (we do not make money for the company) we have to be very careful about the amount of money we spend. With insurance and payroll costs soaring we needed to have a good system that wouldn't cost an arm and a leg. ADP does have its moments when you have to ask yourself, "are they really charging me for this?"
I would have asked to do a subscriber testimony. I would have liked to talk to someone who had been using ADP for some time and the issues and challenges they have. I would have also tried to negotiate on the price per employee per month. I feel like it could have been lower.
ADP Workforce Now Implementation
- Implemented in-house
Yes - Not sure if the steps are in the right order, but we had to gather the data from the old system and then upload everything into ADP. We had to correctly map out vacation, worked hours and other special deduction codes that were unique to our company. Our implementation person only did enough to get by.
Change management was a big part of the implementation and was well-handled - Before ADP, our HR processes were all over the place. Our SOP's were broken and in pieces. Our HR director at the time knew there was a need for change and so the first step was a new HR system. We also knew that the direction of the company was to become more organized.
- Moving data over into the correct places
- Learning the ADP system without a lot of guidance
- Training, or lack there of
- The person implementing us didn't seem to care very much.
ADP Workforce Now Support
Pros | Cons |
---|---|
Support cares about my success | Slow Resolution Less knowledgeable Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
No - I feel that if I am paying for a product then customer service NEEDS TO BE FREE! Why am I going to pay extra for help on a program that someone else designed? Customer service shouldn't come at a cost, no matter how "exclusive" it might be. Just make it free for everyone!
Yes - There was an issue with our time off accruals when we were going from one year to the other. ADP had to set up our accruals again because there was an update that canceled out the old set up policies. It was a nightmare but the IT department was really good about helping us
I was trying to upload my 2018 health cost premiums so they will be included on the employee's w-2's. I wasn't able to upload the data file into my last payroll of the year and I was getting VERY frustrated so I call ADP support center and the csr was really nice and walked me through the process.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Easy to use Technical support not required Consistent Quick to learn Feel confident using | None |
- Payroll
- Changing the home screen
- Hiring a new employee
- Logging on to the bridge
- REPORTING!
- Accessing our year-end documents and quarter documents
- Setting up wizards like for new hires and terminations
Yes - Well, self-service but it is mainly for employees, not actual users. I think that if they designed a mobile interface just for employees to use, admins could access data faster. As it stands now, I have to log on to the actual website on my phone if I need to access employee data.