ADP Workforce Now

Score7.5 out of 10

2,244 Reviews and Ratings

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ADP Workforce Now

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What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Categories & Use Cases

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Screenshot of ADP Workforce Now: a simple and complete human capital management solution

Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 8.6
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.8
Employee demographic data
Administrators have the ability to enter detailed demographic data for each employee.
Category average: 8.4

Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.9
Publish to Social Media
Software provides ability to publish postings to social media sites
Category average: 7.5
Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.6

Irene Cruickshank View profile

Accountant in Finance and Accounting at Gorge Vale Golf Club (51-200 employees employees)

Use Cases and Deployment Scope

We use ADP Workforce Now to run payroll, and integrate with our scheduling platform, Evolia. With ADP Workforce Now I can rest easy with the knowledge that our payroll, statutory government remittances and year end processes run smoothly and are correct. Downloading our scheduling platform timesheets to ADP Workforce Now is as simple as a one click button and verifying the data. It saves me time, allowing me to focus on the many other aspects of my job role.

Pros

Year End (T4) Processing & Filing
Payroll processing and pay management
Customer Service
Services offered in modules to allow some customization to
Business needs

Cons

Scheduling module
Document management
HR platform - ability to speak with live HR representatives that can help create policies within local government and labour board regulations

Return on Investment

Time Saver. I used to spend 4 hours on payroll with our old system. I can now complete it in 1 hour.
Transparency to employees on pay, leave balances, pay rates, etc. has made questions to Payroll almost non-existent. Maybe 1 question in 2-3 months vs 3-4 questions each pay period.
Extra/One off payments to employees can be done same quickly & efficiently.

Alternatives Considered

Payworks

Melina Patterson

Manager, People, Technology, and Payroll in Human Resources at MSC Canada (201-500 employees employees)

Use Cases and Deployment Scope

My company uses ADP Workforce Now for payroll, HR, and time and attendance. We're looking to use the recruitment module as well. The product serves as our single source of truth for headcount and terminations and allows us to support our entire organization with different requests. Through marketplace vendors, we have also been able to integrate with different vendors to automate some processes and provide better experiences for our employees. We're upgrading to ADP Workforce Now NA in the coming weeks and we are looking forward to even more advancements. I would also like to mention that we receive exceptional reports from our District Manager (Kelly La Rosa) and our Client Success Relationship Manager (Brian McLaughlin).

Pros

Custom Reporting
Easy Functionality
Easy usage for employees

Cons

Creating more robust workflows through time and attendance
Better tracking mechanisms for e-signatures
More flexibility in validation tables - specifically character limits for Job Titles
Time stamped custom fields instead of static view

Return on Investment

Accurate Headcount tracking supports with workforce planning
Accurate pay statements supports with financial reporting
Reliable system results in more satisfied employees

Wendy Kerr

Payroll & AP Administrator in Finance and Accounting at Islands West Produce (51-200 employees employees)

Use Cases and Deployment Scope

We use ADP for Time and Attendance and processing bi-weekly payroll

Pros

Offers lots of webinars to learn from
Great service when calling for assistance
Friendly interactions, never make you feel like you are asking a silly question

Cons

Reporting is not the most user friendly. Comes down to wording
Follow up from Sales Team who initiated the sign up. Seem to be ghosted by our sales rep, no follow up after transition from implementation to using service center for assistance

Return on Investment

All companies under our umbrella all use ADP, great for uniform reporting

Bonnie Grogan View profile

Director, People and Culture in Human Resources at Novajet Aviation Group (51-200 employees employees)

Use Cases and Deployment Scope

Until late 2021, [...] used ADP mainly for payroll. When HR was hired (me), I began utilizing the ADP Workforce Now platform to include onboarding, The only module we have not been able to launch effectively is performance. It is more a mindset then technical -- but also some challenges with building the right performance structure that will work for our team.
Recruitment, time and attendance, performance and analytics is working well. Each of these modules have had so much value -- the onboarding is streamlined and a gamechanger as a good portion of employees are remote (pilots) and payroll process is more streamlined overall. The recruitment module was a slow change for hiring managers but we have made great progress. The time and attendance and reports are of great value for our maintenance and the billing and analytics are just now being leveraged more than ever. I am excited next to share the analytics with the leadership team -- providing data to assist in decision making and building strategy. A great platform for our business and hoping to leverage further in the future.

Pros

Annual reviews
Improvements with App
Friendly and supportive technical support
Team members working well together
A wealth of training materials

Cons

Company page - layout options and technical challenges --- as well not visible on APP. We were hopeful this page could be a communication tool for employees.
Implementation of modules in general. We have struggled in the past with limited timelines for launching --- our team is small and juggle many tasks and takes us longer to launch.
Technical support. The technical teams are technical -- makes it difficult to have them understand HR, the dynamics of our company and what we are trying to accomplish.
Technical support. Calling the main lines are time consuming and sometimes frustrating. The technical teams are technical -- so makes it difficult to have them understand HR, the dynamics of our company and what we are trying to accomplish.

Return on Investment

have not quantified ROI
employee experience and end of year tax statements positive
recruitment streamlined and appreciated

Barbara Nickerson

Payroll Specialist in Finance and Accounting at Tier 1 Energy Solutions (201-500 employees employees)

Use Cases and Deployment Scope

ADP is used to process payrolls for our US and Canada companies. This includes time and attendance, benefits, onboarding, reporting. ADP gives us the ability to have a full service payroll provider that customizable and at the same time structured to work without a lot of modifications. The interface is clean, sharp and very user friendly, it isn't overly complicated but is very versatile.

Pros

interface/good layout
intuitive and logical set up for time off policies
simple reporting structure

Cons

search employee function should be standard
standard reports for payroll preview for US and CAN
some "How To" documents don't exist for things I would have expected them to or were too broad. ie amend a W2

Return on Investment

A happy payroll practitioner is a happy company - I'm happy with ADP
ADP has been around a long time and know your payroll is being supported by ADP bring confidence to the employees that they are being paid correctly and on time.
Getting the invoices all in one place is fantastic