Verint Voice of the CustomerFormerly Verint Experience Management
Overview
What is Verint Voice of the Customer?
Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
Pricing
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Voice of the Customer?
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.
As part of the Verint Platform, Verint Voice of the Customer enables CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by:
- Deriving insights from data and AI
- Connecting organizational silos
- Leveraging CX orchestration and automation
Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer™ (formerly known as Experience Management™).
Verint Voice of the Customer Features
- Supported: Structured, Unstructured and Inferred Integrations
- Supported: Unified Dashboard
- Supported: Survey Deployment
- Supported: Text and Speech Analytics
- Supported: Automated Triggers
- Supported: Customer Journey Automation
- Supported: Case Management Logic
- Supported: Monitoring and Insights
- Supported: Real-Time Analytics and Reporting
Verint Voice of the Customer Competitors
Verint Voice of the Customer Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Supported Countries | Global |