Easy Implementation
June 14, 2023

Easy Implementation

Gail Magdowski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Survey Management

We use the CX platform to measure our customers transational interaction. We create cases based on triggers set when we fall short of our customers expectations.

Pros

  • Creates triggers when we fall short of customers expectations
  • Various surveys questions - qualitative and quantitative

Cons

  • What they love about their experience
  • What improvement opport
  • Allows us to analyze data and trends
  • Able to trigger cases

Do you think Verint Voice of the Customer delivers good value for the price?

Yes

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

Yes

Did implementation of Verint Voice of the Customer go as expected?

Yes

Would you buy Verint Voice of the Customer again?

Yes

Is very user friendly and the analytics / reporting are easily to create.

Verint Survey Management Support

Easy implementation

Using Verint Survey Management

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi Gail! Thank you so much for leaving a stellar 5-star review for Verint Experience Management (Survey Management)! We are so happy to hear that our solution helps you with triggers and well-optimized survey questions. We’re thrilled to read that you have realized an ROI in data analytics and trigger cases as a result. Thank you again for taking the time to share your thoughts with us. Cheers!

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