SmartSuite

Score10 out of 10

20 Reviews and Ratings

What is SmartSuite?

SmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks.

SmartSuite helps coordinate people and work across all levels of an organization to ensure that team members have the information they need to accomplish the work that matters most. Team members can create a workflow, or choose from over 200 templates that can be tailored to their exact needs.

Categories & Use Cases

Media

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Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9
Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 8.8
Timesheet Tracking
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
Category average: 7.9

Scheduling
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
Category average: 8.3
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 7.6
Change request and Case Management
Change request and change management enables tracking of all customer requests including priority and timeframe.
Category average: 8.5

Greg Buckner View profile

Partner & COO at AE Studio (51-200 employees employees)

Use Cases and Deployment Scope

We use SmartSuite for project management, workflow management, and marketing assistance.

Pros

SmartSuite is easy to set up
SmartSuite has an intuitive interface with everything at your finger tips
Has a low code/no-code landscape for its workflow and operations management software

Cons

Excited to see more dashboard features to complement the existing dashboards. Sounds like this is on the roadmap soon.

Most Important Features

Accessibility by all team members
Variety of templates
Advanced filtering and sorting functionality

Return on Investment

High positive impact on onboarding new clientele, directly positively affecting the business's financial bottom line

Eugene Turchenkov View profile

Software Engineer in Information Technology at eKreative (51-200 employees employees)

Use Cases and Deployment Scope

I consider SmartSuite a useful tool for task tracking and team collaboration. Easy to use the service. SmartSuite user interface is intuitive and user-friendly. The capabilities of the platform are immense - from the overall solutions and applications to within the records themselves, automation, Zapier integration, ability to customize each individual report and view.

Pros

Task Management

Cons

Performance

Most Important Features

Reports

Return on Investment

Team Collaboration

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

Other Software Used

Atlassian Jira Align (formerly AgileCraft), Trello, Airtable

Тарас Коломиец View profile

QA Engineer in Quality Assurance at eKreative (51-200 employees employees)

Use Cases and Deployment Scope

The company uses SmartSuite as a bug tracking system. We are created a custom form to make tasks with a more understandable workflow and it helps to do the job better. There is always time to edit form with new ideas

Pros

SmartSuite is a good collaboration tool
The capabilities of the platform are immense
The customization features allow users to set up the report type and view it exactly as they want
The choice of the fields to be used in the records and reports is really wide

Cons

Need to make video tutorial how to use SmartSuite for new users
Need to make help articles how to user SmartSuite for new users

Most Important Features

Flexebility
Very big choise of field types more that 40 various
Customisation of the report

Return on Investment

You need time for understanding how everything works

Alternatives Considered

Jira Service Management (Jira Service Desk), Redmine and Atlassian Jira Align (formerly AgileCraft)

Olena Gavryliuk View profile

QA Engineer in Quality Assurance at Gearheart.io (11-50 employees employees)

Use Cases and Deployment Scope

I use it as a task manager. The Project Manager creates tasks for me, makes it dependent on the sprint, function, date, adds their estimates, documentation, connects them with other tasks if needed, etc. So I can have everything I need for work in one task. During my job process I change statuses, and also I can add comments into the task, so I can have all communications inside - do not be afraid to lose some information, or search it in messengers. Also, it has easy-to-work applications with a lot of different filters and settings to make your work experience super comfortable and individual.

Pros

Usability friendly interface
Flexible individual decisions
No code

Cons

Need a timetracker inside

Most Important Features

Tasks records with all kinds of fields I need
Applications and Solutions with differents settings
Templates

Return on Investment

Can't tell

Alternatives Considered

Atlassian Jira Align (formerly AgileCraft)

Other Software Used

Shared Contacts for Gmail

Usability

Nikolay Budnikov View profile

Project Manager in Product Management at Gearheart.io (11-50 employees employees)

Use Cases and Deployment Scope

We use SmartSuite on a daily basis. It's customizable and convenient, nice and SMART. More and more smart features appear all the time. Why don't start using them?

Pros

Tasks progress monitoring
Tasks management, assignment, collaboration
Flexibility of the system

Cons

Filter by unassigned records is not allowed

Most Important Features

automated notifications
flexibility
design

Return on Investment

It saves time on custom task management tool creation and support, and it's the most valuable resource!

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SmartSuite

What is SmartSuite?

Categories & Use Cases

Media

Key Features

Top Performing Features

Task Management

Team Collaboration

Timesheet Tracking

Areas for Improvement

Scheduling

Mobile Access

Change request and Case Management

Reviews

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Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

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Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Most Important Features

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

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Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Usability

Use Cases and Deployment Scope

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Cons

Most Important Features

Return on Investment

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