Sinch is a disaster for those that value customer service
Use Cases and Deployment Scope
My entire experience with sinch has been nothing but a disaster. I signed up and started filling out my profile information and there were some errors I was getting. On top of that my billing was all wrong. It took nearly an entire month, 3 phone calls, and numerous emails in order to finally get a response from my account manager. All this wasted time and effort also cost me and my company money with the project we were working on. Then once things finally did start moving, I was told I needed to wait an additional 6 weeks in order to see if I would even be able to use this service. No guarantees, no guidance, no assistance on how to ensure the vetting process could work in my favor. So in the end after 4 months of waiting, I would then have to wait another 6 weeks, and I HOPE things worked in my favor. I don't recommend using this company if you value support and customer service.
Pros
- In my opinion, nothing
Cons
- customer service
- efficiency
- consumer confidence
- response time
Most Important Features
- text message emergence system
Return on Investment
- total negative. lost time. lost money. high stress. no reward
