Sinch Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for Sinch are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable Platform: Many users have found Sinch to be a reliable platform for sending SMS to clients around the world. Several reviewers have mentioned that they trust Sinch's services and have experienced consistent delivery of messages.

Wide Range of Functionalities: Sinch offers a wide range of functionalities that make it easy for clients to connect with businesses through their mobile phones. Numerous users appreciate the multiple options provided by Sinch, including audio calls, video calls, and chat functionality, without the need for complex coding.

Easy Implementation and Integration: The SMS solution provided by Sinch is easy to implement and integrate into existing systems. Several customers have commented on how straightforward it is to incorporate Sinch into their backend interfaces, thanks to simple code integration. They also value the availability of Sinch's SDK in almost every language, which makes implementation smooth and hassle-free.

Reviews

5 Reviews

Immediate communication via SMSs via durable APIs and console - Sinch

Rating: 7 out of 10

Incentivized

June 21, 2022

Use Cases and Deployment Scope

Since mobile messages are one of the widely accepted and rapidly responded means of communication, Sinch helps us to reach our thousands of employees with a single script. To maintain compliance in our organsation, we have regular training/sessions which are to be done before deadlines without fail. To make sure this happens, we send out SMS notifications to our employees on a periodic basis and it has proven very effective. The rate of missing on trainings have fallen hugely and now Sinch is helping us to maintain that compliance state throughout our organisation.

Pros

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

Cons

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Likelihood to Recommend

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.

Verified User

Advisor in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Sinch is a disaster for those that value customer service

Rating: 1 out of 10

Incentivized

February 1, 2022

Use Cases and Deployment Scope

My entire experience with sinch has been nothing but a disaster. I signed up and started filling out my profile information and there were some errors I was getting. On top of that my billing was all wrong. It took nearly an entire month, 3 phone calls, and numerous emails in order to finally get a response from my account manager. All this wasted time and effort also cost me and my company money with the project we were working on. Then once things finally did start moving, I was told I needed to wait an additional 6 weeks in order to see if I would even be able to use this service. No guarantees, no guidance, no assistance on how to ensure the vetting process could work in my favor. So in the end after 4 months of waiting, I would then have to wait another 6 weeks, and I HOPE things worked in my favor. I don't recommend using this company if you value support and customer service.

Pros

In my opinion, nothing

Cons

customer service
efficiency
consumer confidence
response time

Likelihood to Recommend

In my experience, none

ryan sullivan

CEO at Sci-Unison Fitness Inc. (1-10 employees)

Vetted Review

Sinch is a great SMS aggregator

Rating: 8 out of 10

Incentivized

June 23, 2021

Use Cases and Deployment Scope

We use Sinch to service our short codes that we use with our clients. They offer great service & support, plus the performance has always remained really high. They offer additional services that we don't use, so my experience is only with their short code management solution, but they do that really well. I've been working with them since they were mBlox and they haven't lost their touch.

Pros

Performance
Support
SMS

Cons

Pricing

Likelihood to Recommend

[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.

Verified User

Team Lead in Information Technology (201-500 employees)

Vetted Review

7 years of experience

Easy to use and reliable

Rating: 8 out of 10

Incentivized

August 2, 2018

Use Cases and Deployment Scope

We used mBlox (CLX) to procure short and long code numbers for our customers in the Americas (including vanity codes). We also used mBlox to get carrier certifications to activate routes and enhance message delivery. Those long and short codes were used for marketing purposes to deliver SMS messages to recipient's cell phones as well as to get replies back.

Pros

Short and long code procurement and management.
Certification of long and short codes.
Route management.

Cons

Improved UI for easier navigation to the owned short codes and status of their certification.
List of carrier requirements for certification (i.e. keywords).
Language and character do's and don't's for specific routes.

Likelihood to Recommend

We use mBlox for short and long code procurement. The service allows easy process to get a code for your specific needs. They also offer multiple routes depending on the needs and pricing and help with the carrier certification in all regions. We got a number of codes to send SMS messages and integrated those codes with our marketing platform.

Verified User

Project Manager in Professional Services (501-1000 employees)

Vetted Review

2 years of experience

mBlox Supporting Enterprise Level Wholesale SMS and MMS Solutions

Rating: 10 out of 10

Incentivized

June 26, 2017

Use Cases and Deployment Scope

We use mBlox to provide high availability, scalable SMS solutions to small, medium, and enterprise level businesses. The value mBlox brings is immense due to the high availability, and quality of their support. We use mBlox as a backend vendor to drive features and products in our application. mBlox solves the problem of reliability, and scalability for us. Their team is also flexible to work with.

Pros

mBlox has top tier support, with 24/7/365 availability.
mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Cons

Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.

Likelihood to Recommend

mBlox is well suited for people trying to interconnect with top tier aggregators for SMS and MMS services. mBlox offers shortcode services at this time, not longcode services. mBlox would be less suited for individuals trying to test the waters with a low barrier to entry and commitment.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Immediate communication via SMSs via durable APIs and console - Sinch

Rating: 7 out of 10

Incentivized

June 21, 2022

Use Cases and Deployment Scope

Pros

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

Cons

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Likelihood to Recommend

Verified User

Advisor in Information Technology (10,001+ employees)

Vetted Review

1 year of experience