ServiceNow IT Service Management Reviews
ServiceNow IT Service Management

ServiceNow IT Service ManagementCompetitors and Alternatives

Most Commonly Comparedto ServiceNow IT Service Management

Best ServiceNow IT Service Management Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Agiloft Service Desk (discontinued)

Popular Integrations

NinjaOne

Score 9.3 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the NinjaOne

Popular Integrations

Atera

Score 8.8 out of 10

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform features:Windows, Mac, and Linux agents and support Proactive IT management capabilities…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Atera

Popular Integrations

Autotask PSA

Score 8.3 out of 10

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Autotask PSA

Popular Integrations

Best ServiceNow IT Service Management Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Agiloft Service Desk (discontinued)

Popular Integrations

NinjaOne

Score 9.3 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the NinjaOne

Popular Integrations

Atera

Score 8.8 out of 10

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform features:Windows, Mac, and Linux agents and support Proactive IT management capabilities…

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Atera

Popular Integrations

JitBit Help Desk

Score 8.7 out of 10

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the JitBit Help Desk

Popular Integrations

TOPdesk

Score 8.7 out of 10
Learn More

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • Configuration mangement
  • Service restoration

Popular Integrations

Freshservice

Score 8.6 out of 10
Get Started for Free

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Expert directory
  • Service restoration

Popular Integrations

Microsoft System Center

Score 8.5 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Microsoft System Center

Popular Integrations

SysAid

Score 8.5 out of 10

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

Higher Rated Features

  • ITSM reports and dashboards
  • Change requests repository
  • Asset management dashboard

Popular Integrations

SolarWinds Service Desk

Score 8.4 out of 10

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Subscription-based notifications
  • Change requests repository
  • Expert directory

Popular Integrations

Best ServiceNow IT Service Management Alternatives for Enterprises

BMC Helix ITSM

Score 8.9 out of 10
Learn More

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Service restoration

Popular Integrations

SymphonyAI IT Service Management

Score 8.9 out of 10

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Higher Rated Features

  • Change management
  • ITSM asset management
  • Change calendar

Popular Integrations

TOPdesk

Score 8.7 out of 10
Learn More

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • Configuration mangement
  • Service restoration

Popular Integrations

Freshservice

Score 8.6 out of 10
Get Started for Free

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • Expert directory
  • Service restoration

Popular Integrations

Microsoft System Center

Score 8.5 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of ServiceNow IT Service Management than the Microsoft System Center

Popular Integrations

SysAid

Score 8.5 out of 10

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

Higher Rated Features

  • ITSM reports and dashboards
  • Change requests repository
  • Asset management dashboard

Popular Integrations

SolarWinds Service Desk

Score 8.4 out of 10

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.

Higher Rated Features

  • Subscription-based notifications
  • Change requests repository
  • Expert directory

Popular Integrations

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • Configuration mangement
  • ITSM collaboration and documentation
  • Asset management dashboard

Popular Integrations

Ivanti Neurons for ITSM

Score 7.3 out of 10

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Higher Rated Features

  • Change management
  • Service restoration
  • Change calendar

Popular Integrations