Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Sendoso opens doors!
Quality gifting at your fingertips!
Great! But can be $$ for a small biz
Speed up deal cycle with Sendoso corporate gifting platform
Sendoso - The Power in Gifting
Sendoso Helps Us Engage Our Audience, Generate Demand, and Retain Clients!
Sendoso has been great at meeting multiple different use cases for our team
Sendoso meets expectations but gift card policies make it less appealing
Sales Development with Sendoso
Hard not to like a gift sending service!
Great tool to help stand out among other sellers!
Efficient gifting service with many useful integrations
In parallel, we are using Sendoso for gifting …
Keep Teams & Customers Happy With Their Favorite Gifts!
An SDR's dream!
Sendoso helps you get your foot in the door ...
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Video Reviews
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Pricing
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(249)Community Insights
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
- 6.9Likelihood to Renew3 ratings
- 8.2Availability1 rating
- 8.2Performance1 rating
- 8.2Usability1 rating
- 7.6Support Rating21 ratings
- 8.2Online Training1 rating
- 7.3In-Person Training1 rating
- 7.3Implementation Rating1 rating
- 8.2Configurability1 rating
- 8.2Product Scalability1 rating
- 8.2Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 8.2Vendor post-sale1 rating
Reviews
(1-25 of 172)Sendoso opens doors!
- Easy to use.
- Excellent customer service.
- Integrates well with tools we already use.
- A little clunky to use with Salesforce when trying to send E-gifts to contacts directly from there.
Quality gifting at your fingertips!
- A wide range of gifts!
- The best online customer service team I have ever experienced
- Thorough follow up on gifts sent
- Can't comment on room for improvement or wanting things done differently. Sendoso is a fantastic platform that is always expanding and growing with their customers. Their customer service should be a model for all companies it's so good! Very impressed overall by my experience with the team and the company.
Great! But can be $$ for a small biz
- Send curation
- Swag ideation and suggestions
- 3rd party partnerships for sending well curated and thoughtful gifts with a touch of a button
- On demand support centre
- Turnover with account managers and dedicated customer support specialists
- Competitive pricing for swag and curation - I have found some times 3x less with other vendors
There have been a few instances where we had issues with Sendoso and how something was handled. One example is when we created and ordered glass travel mugs from KeepCup to be sent to our team. Some of them arrived damaged and they were rejected before we could even do anything about it, we were told after the fact and not given any ability to work with the Vendor for replacements and Sendoso with a plan to use the cups that were still in tact. Through this we lost 4 boxes of inventory and hundreds of dollars of swag for our team and clients - which doesn't sound like a lot but w are a small company and this has a bit impact on us. Not to mention resolving this issue then took 5+ months of admin power and time. In the end we didn't get much resolve and being the customer in the situation felt like we were in between two companies and their policies, KeepCup did all they could to work with us for a resolution but Sendoso didn't. We felt like we got the short end of the stick in this instance.
- seamless integration with salesforce
- many options to choose from
- great admin panel to track gifts
- automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
Sendoso - The Power in Gifting
Sendoso helps make personal connections with your prospects and clients with intentional gifting and rewarding kind and helpful people who point you in the right direction.
Our booking to attendance has gone up and leveraging Sendoso paired with a few other solutions we have had record quarters back to back.
- Personalized Gifting
- Great options in gifting + Amazon plugin
- Great support team
- Ease of sending gifts
- Gift reporting insights for gifts a specific person most interact with (PLEASE MAKE THIS A THING)
- Sales Navigator plugin with gift suggestions based off their profile and interractions
- Ability to order food or gift from local shops of the prospect to be delivered if that store offers delivery service.
- Takes the heavy lifting off of our teams
- Great mix of ready-to-send items and custom options
- Easy integration with HubSpot and Salesforce for tracking
- The platform isn't always intuitive and sometimes difficult to navigate
- Syncing campaign status to Salesforce doesn't always work
- Enabling international gifting -- particularly gift cards.
- Local gifting -- the new Square integration allows us to give gifts local to the receiver's area.
- Custom gift bundles. I love working with their send curation team.
- Reporting could be more intuitive and integrate better with existing tools.
- Some of the admin UI could be more intuitive, particularly allocating funds to individuals. I'd love to be able to do it from the funds management AND the team management view vs. just one place.
- The gift and swag options are good
- Setting up a send int he interface is easy
- Automated email updates about the send are valuable
- Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
- The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
- Improved service in more regions outside North America.
Sales Development with Sendoso
- Increases hold rate
- Increases meetings booked
- Makes people happy
- I'm not sure if this is just the things that my company has signed up for or not, but part of my territory is in Canada and I'd like more options to send people besides Amazon cards.
Hard not to like a gift sending service!
- User friendly interface
- Integrates with Salesforce
- Live tracking updates
- Integration with Outlook
- More options for gift sending
- More time to redeem/easier to redeem for recipients
Great tool to help stand out among other sellers!
- Offer a variety of e-gifts to send
- It integrates into SalesLoft
- Easy to use platform and you can track your progress
- Although it integrates into SalesLoft, the way it sends Sendosos isn't embedded within the email to give more context. It's sent as an e-gift card only (often times landing in someone's spam rather than their inbox). A workaround is to copy the link and send within the email itself, rather than through Sendoso.
- Promotions are a great reason to get in front of your prospect to congratulate them, without asking for anything in return (i.e. meeting). Helping you stand out among other sellers because there's genuine intent behind the email/Sendoso.
- If someone just got back from PTO, you could send something like. "I saw you were on PTO for the last couple of days - hope you enjoyed your time off. I know when I go on vacation, I empty out my fridge. In case you do the same, let's ensure you aren't working your day away hungry. So, lunch is on me today!" You need to get crafty with your Sendosos if you want to see results (i.e. engagement).
Efficient gifting service with many useful integrations
In parallel, we are using Sendoso for gifting services - both to open new pipeline/opportunities and to help support in accelerating open pipeline
- Notifications when parcels are dispatched and delivered
- opportunities for Eloqua/SFDC integrations
- personalization of mail kits
- wide range of gifts available in-store
- Support in Europe
- Order timelines - particularly for personalized ABM boxes
- Best Practices - in particular with regards to SFDC integration
Not so well suited to pipeline progression with the SFDC integration. As part of a broader organization it is challenging to bring consistency to the way this is used by sales. This is where a best practice guide or similar would be well received.
Keep Teams & Customers Happy With Their Favorite Gifts!
- Direct Sends from Vendors
- Support Team is Responsive
- ROI Tracking
- Analytics Tools
- Live Inventory Count
- Package Tracking
- Orders Out of SLA
- Unprocessed and Delayed Sends
An SDR's dream!
- Lets prospects choose what gift they want.
- Tracks if the prospect has clicked or redeemed their gift.
- Have prospects confirm their address before sending direct mail such as wine and cocktail kits.
- Notifications when budget is about to expire.
- Return budget to sales if the prospects don't redeem their gift in a timely manner (1-2 weeks) instead of months.
- More international gifts.
Sendoso helps you get your foot in the door ...
- Gifting.
- Shipping.
- Giving great options for gift cards.
- I would love to see a greater selection on thank you gifts.
Rocky start but now smooth sailing
- Packaging.
- Gift ideas.
- Organization.
- Allowing you to see what was sent in a touch after it is sent.
- It needs to be easier to attach specific shipping labels to items.
- Canceling items that are sent to people no longer with the company.
Sendoso FTW!
- Personalized gifts for outreach.
- Easy to use platform.
- Incredible support team.
- Would be great to be able to send multiple Amazon items together to a prospect (or maybe you can and I just don't know how!).
- Ability to write your own handwritten note through the application using your own handwriting.
- Request more funds through website that sends to your Sendoso manager.
Ease of use - priceless!
I too get rewarded when I do a good job and that is a win-win for the org and myself!
- Enables gifts to be used immediately.
- Enables gifts to be shared with recipients' choice.
- Highlights valuing a prospect's time with the small - or sometimes large gift.
There is nothing wrong with the process - only wish everyone used what I sent them.
Sendoso helps me make personalization fun!
- Personalize.
- Measure.
- International sends.
- Would love more international gifting options.
- Would love suggested templates.
- Would love suggested daily puns on the app to help personalization.
Breaking through the noise in a world of sales
- Very easy to use and send unique gifts
- Customizable messaging on top of a creative gift
- Variety of items to send to others to stand out
- Being able to send various gifts to companies based in Canada
- Being able to send longer messages
- Being able to find someones address can be difficult when using 3rd party website
Easy UX, wish there were more options
- It integrates well with Salesforce and Outreach
- There are unique options
- A prospect can choose from a few different options
- There are so many buttons and drop downs to click before sending something; sometimes I miss one
- You have to manually choose your settings of sending gifts every time; I wish there was a way to change the " default settings"
- Sometimes the integration in Outreach lags, and when I'm on another prospects page and sending a gift it still auto-populates as the last prospect's email
Sendy-Senderson Recommends Sendoso!
1. Meeting confirmations with a gift card for coffee
2. Physical gifts of $50-$100 for a high level prospect to get their attention
Sendoso is not good for “luring” prospects in long term with the promise of a gift card for attending a meeting, webinar, etc.
- Options for the UK!
- Variety of gift options
- Amazing delivery service
- Price ranges can be unclear
- Redeeming the gift card codes could be cleaner
- Content from Sendoso on best practices
Sending is easy, safe, and almost always receives very positive feedback from those who are redeeming. It's become such a large piece for us that it's now a part of our general training and has helped a great deal with gift giving to specific clients and helping personalize what otherwise is a rather "regular" act of kindness.
- Safe gift giving
- Ease of use into workflow
- Positive customer support and service
- Higher ability to personalize across varying interest, values, and geographic areas
- Wider array of options (specifically in the $5-$25 range)
- sometimes the email auto-populates when I send a large # of gifts out in the morning. Sometimes it does not, so I copy each email in preparation, it would be nice to know that each time I open sendoso to send a gift that the email will NOT be the last person to receive a gift but instead the person I'm currently emailing.
- Alcohol/Drizly gift card
For the purpose of when it is well suited: Beyond generic prospecting, it helps reignite old conversations and threads to bring them back to life, helping gift give to people in various countries and show you know a little bit about their culture (I.e. Canadians love Tim Hortons, and take pride that Lululemon is HQ'ed in Canada). It's great for offering the donation part of it to those who would prefer to donate to a charity. This is also good if there is a national event going on that is putting a rather "grim" outlook on the corporate world. Mentioning the recent tornado, hurricane, Breast cancer awareness month, etc... It's a great way to keep the sales pipeline growing and gears moving while being conscious and attentive to larger picture things going on in society without seeming ignorant or oblivious.
Sendoso for the win!
- Implementation
- Salesforce Integration
- User Friendly
- Allowing us to create a touch where the sender can choose a specific Sendoso direct item
- Lets prospects choose what gift they want.
- Easy to access and redeem the gift.
- Able to send unique items from Amazon - highly personalized touch.
- Easy to track when people open and use the gifts.
- Address confirmation is straightforward.
- Ability to send e-card animation along with e-gift.
- Increased visibility into gift cancellations/refunds.
- Notifications when budget is about to expire.