Overview
What is Social Suite by Reputation.com?
The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in…
NUVI easy to use social listening at easily digestible costs
NUVI is a great product with excellent support
Great Value for Your Investment
NUVI Social Media Monitoring and Reporting
NUVI is the BEST
Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social …
Great tool for proactive monitoring, not reactive reporting
NUVI, a great social listening tools with extra features that help!
Why Nuvi is the BEST social media software on the market!
Good cost and features for corporate solution
The cats meow of social sentiment monitoring! I just happen to be a dog person.
Robust social media tracker!
Satisfied NUVI user
Powerful tool
Affordable insight
AWESOME listening and monitoring tool!
Pricing
What is Social Suite by Reputation.com?
The Social Suite by Reputation.com (formerly NUVI) is a social media intelligence platform. It is designed to listen, monitor, and engage, the social web. NUVI's patented bubble stream visualizes the social web in real time. Reputation.com acquired NUVI in 2021.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Social Suite by Reputation.com?
Social Suite by Reputation.com Features
- Supported: Social Monitoring and Listening
- Supported: Real-time Social Analytics
- Supported: Social Media Research
- Supported: Social Media Publishing
- Supported: Page Analytic Dashboards
Social Suite by Reputation.com Integrations
- Meta Business Manager
- Meta Business Suite
- Google Business Profile
- Bitly
Social Suite by Reputation.com Competitors
Social Suite by Reputation.com Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, Chinese, Russian, Spanish |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(54)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
NUVI is a versatile tool that is widely used across various departments for different purposes. The marketing department relies on NUVI to monitor online posts about the business and track shared links, providing valuable data over time. This enables them to generate reports that clients love, particularly in crisis situations. For the PR department, NUVI is essential in tracking mentions of the corporate office and divisions, helping them stay informed about internal company happenings and maintain community relations. Meanwhile, the Digital team finds NUVI useful for ad-hoc projects and continuous monitoring of mentions. They appreciate features like the ability to preview mentions before pulling them in and the informative dashboard provided by NUVI.
NUVI proves its worth by serving as a primary tool for brand monitoring, sentiment tracking, audience profiling, influencer identification, channel monitoring, and more. It benefits both day-to-day operations and high-level strategic decision making within an organization. Users find that NUVI helps drive significant ROI in social media ad spend while also providing comprehensive social media analytics and reporting, saving time in analyzing and building reports for clients. Whether it's social monitoring, listening, report generation, or identifying key influencers, NUVI has proven its value in the field.
Furthermore, NUVI plays a vital role in keeping track of online conversations about brands and industries. It serves as a useful tool for posting on social media channels, running analytics reports, managing properties on a corporate and property level, and synchronizing collaboration efforts for multiple properties. When it comes to customer distress tracking in real-time or keeping an eye on competitors' activities, NUVI excels in building community engagement, boosting sales, creating relevant content to increase visibility and shareability.
Moreover, NUVI is particularly valued during high-profile transitions where real-time social media monitoring is crucial. Customers benefit from identifying gaps in their social media activity and staying abreast of conversations surrounding their brand through NUVI. NUVI is praised for its ability to monitor mentions across all social networks, providing users with multiple perspectives in real-time. Thereby, it empowers users to implement a successful social strategy.
Organic conversations surrounding clients' products and services can be effectively tracked and analyzed using NUVI. It allows for brand monitoring, competitor tracking, and analysis of success or failure in social media marketing campaigns. Users appreciate the user-friendly dashboard and simple reporting features that enable them to easily share insights with executives. The sentiment tool provided by NUVI allows users to analyze data and make informed decisions to adjust campaign branding. Additionally, NUVI proves to be a valuable tool for finding brand champions and influential individuals for campaign promotions. It serves as a powerful reputation management tool that saves time and provides valuable information.
Users of NUVI have expressed their satisfaction with the support they receive from NUVI's customer success manager. While some users have expressed a desire for the ability to track LinkedIn data, they still find value in using NUVI to discover qualified individuals to reach out to on social networks and engage with them.
NUVI is widely used for reporting client social media campaigns, segmenting social media channels, monitoring competitor reach and activity, and monitoring conversations leading up to live events. It not only enhances social media service offerings but also provides interactive and detailed reporting, allowing users to quickly create profiles, monitor client intelligence, and generate customized reports.
Mobile alerts provided by NUVI keep users connected while on the go and ensure that they never miss important developments in their social media landscape. However, it is worth noting that some users have reported mixed experiences with NUVI's data and reporting capabilities, finding them time-consuming and not delivering the desired results. Additionally, there have been challenges reported by some users when attempting to cancel their subscription, resulting in frustration and a lack of transparency.
In summary, NUVI has proven itself as a valuable tool across various departments within organizations. From marketing to PR to the digital team, different teams benefit from its diverse range of use cases. Whether it's providing rich data for crisis situations or tracking community relations, NUVI helps organizations stay ahead in the ever-evolving digital landscape. With its comprehensive monitoring capabilities for brand mentions and sentiment analysis, coupled with detailed reporting features, NUVI empowers businesses to make informed decisions, enhance their social media strategies, and drive tangible results.
Easy-to-use interface: Many users have mentioned that NUVI's interface is easy to use and navigate. Some reviewers have stated that it is simple to set up monitors and access the various dashboards, making it a user-friendly tool for social media monitoring.
Powerful graphing capabilities: Several users have praised NUVI's graphing capabilities, which allow them to visualize mention volume and geography. This feature enables users to analyze data in a more meaningful way and gain insights into trends and patterns across different locations.
Excellent customer support: Numerous reviewers have highlighted NUVI's exceptional customer support. They appreciate the quick response times and effective problem-solving provided by the team. Some users specifically mentioned their account managers or client representatives as being helpful and attentive throughout their experience with NUVI.
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Lack of historic data: Some users have expressed a desire for NUVI to have the ability to pull historic data, as they find the current lack of this feature limiting in their analysis and decision-making processes.
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Chart export limitations: Users have found the chart export feature in NUVI to be lacking, as the exported images have white text which does not work well when inserting them into Word documents or PowerPoint slides. This has caused inconvenience and extra effort for these users when sharing their findings with others.
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Issues with search feature: Users have experienced issues with the search feature in NUVI, noting that it sometimes does not pull accurate results or any results at all. This inconsistency can be frustrating for users who rely on accurate and comprehensive search results for their social media monitoring needs.
Users of NUVI commonly recommend the following:
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Refining the monitor for optimal results and considering the cap on mentions: Some users suggest fine-tuning the monitoring settings to achieve more accurate and relevant data. They also mention that the cap on mentions can pose a challenge for organizations with smaller budgets.
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Speaking to a sales associate and knowing specific requirements: Users advise potential customers to have a clear understanding of their needs and objectives before investing in NUVI. They recommend speaking to a sales associate to determine if NUVI is the right fit for their company.
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Taking advantage of customer support and integration capabilities: Many users highlight the importance of utilizing NUVI's customer support for seamless integration and real-life use of the product. They also recommend exploring NUVI's integration capabilities with other tools.
Overall, users appreciate NUVI as an effective tool for social monitoring and marketing management. However, they also caution about certain limitations, specifically in regard to sentiment data and Facebook analysis. It is suggested that potential customers thoroughly research and demo NUVI before committing due to its price point.
Attribute Ratings
Reviews
(1-25 of 38)- Easy to use interface; set up monitors and go
- Compelling visuals & ability to export PDF reports
- Multiple monitors on one account vs. having to set up different accounts per client/monitor
- Responsive to customer service inquiries
- Ability to access training/tools to fully understand the tool's capabilities
- Limitations of working in NUVI in other browsers outside of Chrome
NUVI is a great product with excellent support
- In the classroom, it is relatively easy to use for my students. They can quickly begin tasks that they have been assigned.
- I love the ability to "go back in time" with Twitter mentions.
- As a research tool, I like the ability to access the data in an excel or CSV format.
- I would like to have more mentions for the price we pay.
- It sometimes is a little slow to publish reports.
- Sometimes there are technical difficulties that take a day or two to solve.
Great Value for Your Investment
- NUVI does a nice job of sentiment scoring. No computer program is perfect, however it is much better than other social listening tools that I have tried.
- NUVI does an excellent job of tracking specific URLs that you want to measure.
- NUVI has a sophisticated email alert system that comes in handy when clients are experiencing a PR crisis. We are able to receive automatic alerts when conversation volume increases.
- I wish that NUVI was able to pull historic data.
- I wish NUVI's chart export was a bit better. When you save them as images, the text is white, so it doesn't work well if you want to put them in a Word doc or PowerPoint slide.
- The way that NUVI displays Tumblr re-blogs is repetitive and isn't very helpful when reviewing mentions.
NUVI Social Media Monitoring and Reporting
The dashboard makes it very easy to use, and the biggest plus to this platform was the simple reporting that has. It made sharing the insights very simple with the other executives on the board.
- Social media management and monitoring
- Reporting and analytics of social media channels
- Campaign monitoring and analytics
- Easier set up of campaigns and more walk through videos
NUVI is the BEST
Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.
We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus.
Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team.
Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crises).
- There are many great features that we like about NUVI. We initially purchased this tool just for listening/monitoring but have learned to do so much more with it.
- I really enjoy the "stream" feature and love the reports that NUVI creates.
- The dashboards for each monitor is also very easy and friendly to use.
- Sentiment can be very inaccurate which reflects poorly in our reports but we've learned that this can be easily corrected. We have a specific way of reporting to our clients and NUVI doesn't include all the basic metrics such as follower growth and top performing posts so we still need to use other tools to pull that information.
- Getting the right keywords combinations and syntax + structure can be tough, especially when you are trying to be lean and focused with the number of mentions you are processing each month. The good news is, their team is there to help you craft those and they are very forgiving on temporary overages.
- Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels.
Great tool for proactive monitoring, not reactive reporting
- Advanced Twitter search (any terms , handles, hashtags, or URLs)
- Detailed analysis of search results (sentiment, categorization, emotion, rough reach/spread of each)
- Visualization of mention volume and geography
- There are various quirks and bugs that become apparent as you use the tool more. Nothing that completely ruins the experience, but they can be nagging.
- It didn't seem to pull in every use of some particular Instagram hashtags that we were tracking. Instagram reported a good bit more than NUVI did.
- Better historical data (for collection and prediction). Currently it can pull from the last 30 days of Twitter data, which can give you some idea of volume moving forward, but in some cases it's a vast underestimate for the actual volume you'll get from all data sources. Also, if you're looking for previous mentions of your search terms beyond 30 days, then you're out of luck.
- Social listening is great! Pulls all info, has a variety of options that can be included into the monitor (you can have unlimited monitors, but are limited to a set number of mentions), and monitors can be easily paused and edited. Great for quick, flexible situations and they are thorough.
- Customer service is great! I've never had a bad experience with vendor reps, but our NUVI rep was great. Consistently check-in with relevant info for our clients, demonstrating he monitored our pages to stay up-to-date and thought about optimizations that sometimes my team hadn't considered. Also, flexible. He made himself available.
- Reporting is nice. There are more thorough reports out there, but it does a good job of compiling the info from the monitors and providing some high level information on your social channels. A good thing to add to existing reports. Our team regularly used the visuals generated from these.
- Personally, I felt like Instagram-specific features were missing. Now that profiles are more private and Facebook owns the platform, I understand how much harder it is to pull mentions. However, I would've liked to see more Instagram functionality incorporated.
- There is a daily mention limit. If you have monitors with a high mention count, apparently the platform stops counting mentions after a certain amount and will pick it up the next day. It never made sense to me and we ran into some issues with this. They were, however, quick to fix these.
Why Nuvi is the BEST social media software on the market!
- Social media listening
- Content publishing, scheduling, and posting
- Strategic social media decision making for our industry
- None that I can think of - every issue I had with Nuvi they fixed within three months of me signing up for the program
Good cost and features for corporate solution
- Aggregate analytics reports
- Calendar view of scheduled posts
- Post to multiple platforms
- Can be glitchy
- Color pallet is dark some users do not like it
- No spell check in posting
- Setup of monitors confusing for basic users
- No backup of scheduled posts if platform crashes
- Powerful graphing capabilities
- Multiple targets for brands or topics
- Great onboarding and ongoing team support to help users get up to speed with a very powerful toolset
- It is a very robust toolset once you learn the language and how to exclude content that isn't a fit. It could be a little more intuitive.
- Their annual agreements seem to be an outdated concept in the current internet SaaS world.
- Most appropriate for larger businesses and agencies monitoring brand sentiment.
- Less appropriate for small businesses with low traffic levels.
At a later time, we may come back to this tool but we found it was beyond our needs at the time and far more powerful than we needed for serving our current client base.
Robust social media tracker!
- Social Media Conversation tracking - thorough and solid reporting
- Influencer Tracking - a key metric and surprisingly useful
- Customer Service - my client representative Brandi blew the doors off! Every time I needed her, she was responsive and creative with solutions
- Accurately identifying targets who share the same name, but are different entities.
- More thorough Facebook reporting
- More customized reports
Satisfied NUVI user
- Deep Listening - NUVI delves deep into conversation
- Social Media Impact - NUVI allows us to sort through years of social media posts to determine which ones worked best
- Facebook comments - NUVI does not have the capability to access Facebook comments on posts
Powerful tool
- Hashtag tracking
- International reach and spread
- Historical data downloads
- Grouping/categorisation of campaigns
- Integration of other tools - such url shorteners
- Speed of report generation
Affordable insight
- Dashboards - quick, visual snapshots of reach and engagement that resonate and make it easy to spot key trends.
- Customizable reports for our clients that highlight key trends, issues and challenges.
- Comparison dashboards - so we can see how companies compare to competitors
- We would love to see access to past news articles (rather than just social media outlets).
AWESOME listening and monitoring tool!
- Reporting feature allows you to build unique, detailed reports based on your preferences
- Social stream allows you to see updates in real time and has a very attractive view
- Customer service is always helpful, responsive, and attentive
- Dashboard is very inviting and appealing
- Search feature can sometimes not pull accurate results or any results at all
Nothing but issues
- Good idea in theory
- If it worked as well as they say and didn't require so much work, it may be beneficial
- Looks nice
- I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.
- I dislike that we were told we had a 30-day no-contract trial that wasn't even long enough to build up enough useful data to see if it was even worth the $300/mo they charge. Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless. They don't care, they just want your money. And because we emailed them a few days after the 30 day trial (including weekends) they "talked to their lawyers" and "the lawyers" just couldn't let us out of the contract. How desperate are they that they need our $300/mo if they have such large companies on board that they brag about on their website?
- I also dislike how there is no useful way to engage with Instagram. If you have 1,000 bubbles of engagement you have to click them all individually and change the color to know what you have even checked or not checked. It is tedious, time consuming, and a complete waste of time. I don't even know how large companies manage this because of how much work it is.
- Monitors are hard to set up, you have to specify and narrow down SO much just to tailor it to what you need. You can't be too broad, but you can't be too specific. They will ask to set up calls all day to waste your time just telling you all the work you need to do to get it right.
- ZERO benefits. We are too small of a company and it is completely useless. They didn't have any sympathy for our less than 100 mentions a day and have bound us to the contract anyway. Cell phone providers don't even lock you into contracts any more. I think they are extremely desperate for money.
NUVI: Easily the most intuitive piece of visual software, backed by some magical geniuses I've used TO DATE!
- Account management: Amber, my sensational, informative, creative, personable, business savvy Nuvi rep is some sort of magical fairy woman sent to me from the depths of internet wisdom.
- I cannot express how great the customer service is at this company. With me from the very start, having a Nuvi rep by my side has made a huge difference in my understanding of the product as a whole. Not only have I been able to create intuitive, specific monitors, but the leads we found helped us build our entire community.
- The visualizations, particularly in the stream view are INSANELY intuitive. Putting data into a visual format makes it easy to understand, easy and almost FUN to interact with, and easy to analyze, read and access for social strategy. Totally what sold me on the product in the first place:)
- I'm sure there are places, but I'm quite content for now:)
Powerful Social Media Monitoring
- Ease of use
- Publishing all-in-one
- Robust reporting
- Almost too powerful
- Data can sometimes be overwhelming
NUVI - amazing social media monitoring tool
- Monitors social media channels
- Monitors brands and competition
- Allows you to be part of the conversation
- Add Yelp and TripAdvisor to be able to monitor reviews
NUVI Rocks!
- Real time listening.
- Easy to navigate.
- Great customer service.
- LinkedIn monitoring.
- Publishing.
NUVI: Such a great tool!
- Real-Time listening
- Engagement
- Amazing support!
- Publishing
- LinkedIn Data
- Creating reports is SO easy! You determine a time range and click a button. They're very editable and you can choose what information to include (more detailed for teammates; top level points for executives).
- Their customer support is among the best I've ever experienced. They reply quickly when I have a question, and are excellent at making sure users understand the full capabilities of the tool (to maximize value).
- Nuvi gives you a easy-to-read clear picture of the conversations around your brand online.
- They don't yet have a good way of showing Share of Voice.
- Nuvi could improve by providing better graphics in their reports - and granting the ability to grab sections to include in presentations.
Great Tool!
- Combines visuals and data so it's easy to understand.
- Allows for deep dives into social media data.
- Easy to make customized reports.
- Initially it can look a bit daunting but the tutorials and training really helped answer any questions.
Great Tool for Social Seeding Strategies
- Social Listening.
- Social Seeding.
- Reputation Monitoring.
- The amount of data can be overwhelming.
I adore Nuvi
- Social listening.
- Facebook user analytics through their Audiences tool.
- I would like the see the sentiment tool have learning capabilities.
- I wish the editing of dashboards would auto-update the others.