Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
A must to get to know your customers
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
*Free
Free
Base
Contact sales team
Core
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(186)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-4 of 4)Fantastic no-code customer advocacy hub
- Onboarding walkthroughs
- Customer feedback forms
- Information tooltips
- Reporting - there is a lack of customization and granularity that addresses all use cases
- Metrics - it is lacking here if wanting to use as an analytics tool
- Simply and easy setup and configuration
- No-code feature deployment
- Easily consumable reporting from feedback forms
- Complete transparency into customer advocaocy
- Single source of truth for customer engagement
- Heap and FullStory
- Customer feedback
- Onboarding guidance
- Usage metrics
- Identify potential churn
- Identify drop off points in conversion funnels
Pendo.io, the easy choice
- Instructions
- Leading the customer
- Usage analytics
- Guides and next steps
- Recommendations based on data
- Best practices
- Saving company time by automatically training customers to use the product
- Cuts down on the amount of support tickets
- Enable the customer to start utilizing the product sooner
- Reduction in time spent on delivery calls by 30%
- Increase of time spent on site by users increased by a couple minutes
- During the few months of setup it did tie up a lot of time of key employees
- Understanding customer's usage of product
- Providing customers walkthrough to increase likelihood of stickyness/success
- Understanding customer use leads to new feature opportunity
- See the amount of time/clicks on a certain page that would lead to new business
- Measure likelihood to buy a newly released product in trial
- Provides commercial CSM team with an understanding of whether a customer uses/likes a certain feature set/product
- Add to public website to assist with sales lead
- Useful when/if we create a mobile product
Weave improves, thanks to Pendo.io
We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.
- Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
- In-app guides and walk thru's are very easy to set up and customize.
- Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.
- NPS tool basically runs itself.
- Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.
- Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.
- New guide design tool isn't yet as robust as the classic designer.
- Pendo.io does not track text/content entered into cells by users, this could be helpful for us.
Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.
Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
- We have been able to proactively reach out to customers under-utilizing our software before they become a retention risk. Pendo.io gives us the ability to re-engage with these customers before they begin shopping for competitors. In the past year, I would estimate we have re-engaged with 5-7 accounts, saving the company significant resources.
- We have used user information to help drive our design and development process. Learning which areas of our software the customers are underutilizing or using in a way other than designed, helps us put together focus groups to connect with these customers. We gather this information and use to inform enhancements.
- Ease of Use
- Level of developer work necessary
- Support included
- Onboarding included
- Tracking all data points
- Necessary to tag all data points in order to have tracking
- Saving and exporting reports
- Segments (groups of accounts/users)
- Funnels and Paths
- Retention report
- In-app guides
- Survey tool
One of the most significant reasons we chose Pendo.io was the fact that the Pendo.io product owner at our company is not a developer. Pendo.io is easy to set up and maintain for anyone, even without developer assistance.
- Product
- Support
- Customer Engagement
- Sales
- Usage data for Customer Engagement (under-utilization, retention).
- Usage behaviors, paths and funnels are used to inform Product design and development decisions.
- Support/Helpdesk uses Pendo data to help support customers.
- We have begun to transition all of our Help resources into Pendo in-app guides and tooltips, therefore reducing the need for another tool to host these resources.
- The Pendo snippet in our Zendesk support application has reduced the need for Helpdesk staff to spend time looking for usernames and other information
- We intend on expanding the use of Pendo to support our customer onboarding process
Get Visual and Powerful User Tracking with Pendo
- Account and page segmentation with color and tag grouping.
- User behavior and attribute tracking.
- NPS, user flow maps, and grouped page reports.
- Easier site integration and setup.
- Mobile experience.
- Deeper support for single page apps.
- Visibility into feature and page adoption.
- See user dropoff and roadblocks.
- Use metrics for account-based marketing.
- Understand feature uptake
- Find user behavior funnels
- Document gaps and dead ends
- Associate page behaviors with accounts to drive upsells/renewals
- See specific page groups at a glance
- Identify key browsers and user behaviors at scale
- Deeper account based marketing
- Better understand long-term feature adoption goals
- Address and harden gaps or weak areas
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
- Implemented in-house
- Mobile support
- Installation through Segment
- Tracking unique pages in a complex app
- Tracking user progress through defined pages
- Tracking URL visits/pages
- User device and browser traits
- Mobile
- Comprehensive flow diagrams
- Anything with complex workflows