Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
A must to get to know your customers
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
*Free
Free
Base
Contact sales team
Core
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(186)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-4 of 4)Highly, highly recommend Pendo.io
- Walkthroughs
- Product usage data
- Funnel paths
- I miss the classic designer
- Integrations/API
- Helped us understand product usage data
- Helped improve our trial environment
- Heap and Gainsight
Second company I've used Pendo with, and likely won't be the last.
- Analytics are way easier to understand than Google Analytics, which we also use.
- Love being able to add messages on the fly without going through a lengthy dev process.
- New, useful, features are constantly being added.
- Can't do some of the message targeting I've tried - hitting up people who haven't visited in a while (when they finally come in) or targeting based on the number of visits.
- Wish it were easier to figure out where the "aha!" moments are in our product - something I'm sure we can use Pendo.io to do, but it requires a whole lot of digging vs being something out of the box.
- Support! Has not scaled well, and is currently terrible [edit Nov. 2019]
- Our NPS program, powered by Pendo.io, has resulted in reams of customer quotes that we can use in marketing and just use to understand our customers better.
- Google Analytics and Intercom
Pendo changed the way we do product
- Pendo.io support is responsive and informed.
- Pendo.io segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.
- Pendo.io's targeting of elements is very simple, and their recent update has made it even more streamlined.
- I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
- I'd love for them to expand their integrations with other programs that support product managers.
I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!
- Pendo.io has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides.
- On more than one occasion, analyzing usage data from Pendo.io has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness!
- We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in Pendo.io. This saves our team and our customers' time.
- Online training
Get Visual and Powerful User Tracking with Pendo
- Account and page segmentation with color and tag grouping.
- User behavior and attribute tracking.
- NPS, user flow maps, and grouped page reports.
- Easier site integration and setup.
- Mobile experience.
- Deeper support for single page apps.
- Visibility into feature and page adoption.
- See user dropoff and roadblocks.
- Use metrics for account-based marketing.
- Understand feature uptake
- Find user behavior funnels
- Document gaps and dead ends
- Associate page behaviors with accounts to drive upsells/renewals
- See specific page groups at a glance
- Identify key browsers and user behaviors at scale
- Deeper account based marketing
- Better understand long-term feature adoption goals
- Address and harden gaps or weak areas
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
- Implemented in-house
- Mobile support
- Installation through Segment
- Tracking unique pages in a complex app
- Tracking user progress through defined pages
- Tracking URL visits/pages
- User device and browser traits
- Mobile
- Comprehensive flow diagrams
- Anything with complex workflows