Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
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How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
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Pricing
*Free
Free
Base
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Core
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Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(186)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-25 of 57)How I Pendo
- Delivers insightful usage analytics
- Supports us in our A/B Testing efforts
- Facilitates a better user onboarding experience
- Better road-mapping capabilities
- Easier use of the API
Easy-to-use tool for your on-platform messaging
- Easy design tool that allows you to craft messaging without technical knowledge
- Easily trigger messaging based on specific user events
- Great functionality to receive feedback & NPS scores from users
- The installment process was quite lengthy with a bit of back and forth
- The tool is quite pricey to adopt for a start up
- We are not using Pendo for mobile because it's not fully compatible with Flutter
- Helps to create amazing user experience for happier and more productive users.
- Pendo’s retroactive analytics helps us to track user behaviour in the application.
- The Product analytics and insights provided by Pendo help us to maximize interactions followed by leads.
- It needs to add some small shortcuts like selecting a particular URL directly rather than typing it again.
- The Mobile app tries to fit in a lot of data so it becomes a bit complicated to see through that on Mobile.
- Needs more filters in Dashboard.
- The onboarding and guide through the product for first-time users needs to be updated as some stuff in those aren't updated still.
- Help in user experience building
- Measuring the impact of a feature on the requirement phase itself
- Advanced analytics to get a sense of how the product is working
- Insights about necessary changes that are required to make the product better
Fantastic no-code customer advocacy hub
- Onboarding walkthroughs
- Customer feedback forms
- Information tooltips
- Reporting - there is a lack of customization and granularity that addresses all use cases
- Metrics - it is lacking here if wanting to use as an analytics tool
Pendo helps companies understand and educate users
- User Behavior Analytics
- User Guides
- In-app announcements and Resource Center
- They release a lot of features frequently which is great but some can be buggy at first.
Great for understanding your product usage
- Incredibly easy to use and intuitive features.
- Great CS support and training sessions.
- The extensive set of reporting widgets and customizable dashboards.
- Would be helpful if you could do batch functions, specifically for exclude lists.
- Having a more classic output for heat maps would be helpful for sharing.
- Would also be useful for external 'read only' dashboard links as we use them for weekly/monthly department reporting.
Extremely helpful for our company in so many ways!
- Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
- To promote new features.
- To train customers on how to use new features.
- To survey our customers within the software.
- Some of the guide settings are sometimes not as easy to use as we would like them to be.
- Templating is pretty limited.
- I wish it was a more compatible for mobile tools.
Pendo.io, the easy choice
- Instructions
- Leading the customer
- Usage analytics
- Guides and next steps
- Recommendations based on data
- Best practices
- Great at capturing product usage metrics and allowing the user to tag features/functions at a very detailed (specific) level.
- Allowing users to extend the capabilities of Pendo by inserting HTML/CSS/Javascript.
- Automated onboarding and product walkthroughs/tours.
- Excellent customer support and a solid community when you need help.
- I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
- Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
- Sometimes takes a while to refresh counts when adding a new tag.
- Track user's click paths
- Track user's page views
- Provide users with release notes
- Target segmented groups with messaging
- Walk through, step by step guides could be more fluid
- No screen recording
Self-guided onboarding and measure feature adoption
Pendo.io is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness Pendo.io guides to notify customers that new features are available, and educational Pendo.io guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
- Self-guided training tutorials
- Product thought leadership
- Product usage data
- Support tickets tend to take longer than we'd like
Pendo, it solves our usecase
- Easy to use platform.
- The outputs are simple and easy to figure out
- Could be more detailed in terms of how their sections are defined.
- It seems to measure only "events" and time in the platform, but I'm not sure if those are defined by us or Pendo.
Very helpful tool for understanding product usage!
- Site loads very quickly with results.
- Provides detailed usage stats.
- Clear, colorful graphs.
- UI feels clunky and it could be easier to build reports and dashboards.
Pendo.io is great!
- All in One product (Analytics, dashboards, guides)
- Historical tagging of features
- API to other platforms (ie Customer Success Software)
- Guides scheduling
- Pendo.io works great for us as a startup because we can have it do so many different things for us. That was a key point as we were purchasing. We wanted to make sure we wouldn't have to buy multiple products to get the job done.
- I haven't loved the dashboarding functionality. I want more flexibility in what I am displaying to executives and CSM teams etc.
Second company I've used Pendo with, and likely won't be the last.
- Analytics are way easier to understand than Google Analytics, which we also use.
- Love being able to add messages on the fly without going through a lengthy dev process.
- New, useful, features are constantly being added.
- Can't do some of the message targeting I've tried - hitting up people who haven't visited in a while (when they finally come in) or targeting based on the number of visits.
- Wish it were easier to figure out where the "aha!" moments are in our product - something I'm sure we can use Pendo.io to do, but it requires a whole lot of digging vs being something out of the box.
- Support! Has not scaled well, and is currently terrible [edit Nov. 2019]
- Surveys
- Guides
- Reporting
- The new designer and navigation could be smoother.
Weave improves, thanks to Pendo.io
We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.
- Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
- In-app guides and walk thru's are very easy to set up and customize.
- Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.
- NPS tool basically runs itself.
- Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.
- Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.
- New guide design tool isn't yet as robust as the classic designer.
- Pendo.io does not track text/content entered into cells by users, this could be helpful for us.
Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.
Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
Pendo changed the way we do product
- Pendo.io support is responsive and informed.
- Pendo.io segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.
- Pendo.io's targeting of elements is very simple, and their recent update has made it even more streamlined.
- I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
- I'd love for them to expand their integrations with other programs that support product managers.
I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!
We have found that the Product and Dev departments also use Pendo.io to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
- Analytics for software usage.
- Indicators of churn.
- Guides and tutorials that are easy to set up.
- Incredible segmentation abilities that allow for customized messaging.
- Pathway and funnel generation takes longer to load than we'd like.
- It's a little difficult to dig into specific data/feature usage per visitor/account.
- Currently, you can set the default visitor table to be viewed in Pendo.io, you have to customize the columns, which we have to do every individual time.
- Identifies Trends in Usage across different customers. This allows us to help make valuable product decisions when adding new features.
- Provides insight into potential upsells for our customers. By giving us in-depth breakdowns of usage, we can identify opportunities to sell additional products based on that usage.
- Deploys an NPS Survey straight through our App, and then tracks the results in Pendo.io. We deploy our own NPS survey within our software and the results feed directly into Pendo. Beyond giving us an accurate look at the success of our platform and customers, Pendo provides a source to store this info for analysis at the Company and Client level.
- The Reporting structure could be simplified. While Pendo.io does have Reporting features, the building of a report can be a little cumbersome and confusing to a first time user. By simplifying or restructuring the reporting process to something more similar to typical CRM reporting structures (say Salesforce, for example), it would make the end user experience much better, and provide the ability to quickly build and access your own reports.
- Search Functionality Improvements: The search bar can be a handy tool to quickly access different pieces of info, however, it seems pretty basic in its build-out and requires semi-specific searches to find what you want. Adding a more flexible search bar that looks across multiple pieces of the platform would really help with the user experience.
- Online Resources/Self Help Resources: This may already be available, and if it is, I apologize! However, I have not seen any of those resources yet (like a quick FAQ or step by step to build a report). It would be nice to have this knowledge-base, and if it does exist, then have it more noticeable/marketable to the end user for access.
A Well Deserved 5 Stars!
- In-app messaging (guided tours, alerts, notices, etc)
- Feature usage and user activity within applications
- App usage reporting
- Integration with Zendesk guides
- Simplifying the presentation of paths users take within the application
- Organization of guides (suggest adding folder or folder like structuring to make it easier to manage large numbers of guides)
Pendo.io makes product analytics easy
We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
- The ability to tag features is amazing. I've used other behavior analytics tools that required development time for each additional feature (or update) and Pendo's tagging functionality is 1000x easier and quicker.
- Guide creation! Again, we've used tools like joyride or similar to introduce features but they require programming time, time to change, and time to remove.
- Path analysis is incredible - seeing what people are doing is great, but then seeing what they do before and after they've done the desired feature is really, really useful to get a bigger picture of "why".
- The new feature tagging tool/designer doesn't seem to always work very well. I often drop back to the original.
- Observing behavior that is not performed via a click (drag & drop, form submission, etc) is impossible.
- The dashboards could be made more useful - only being able to add (mostly) pre-defined widgets is limiting. I wish I could define several features to watch on a dashboard...I would love to create one dashboard per application or product we sell with the most crucial features & user info on each.
- Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.
- Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. Pendo.io is far more visual and it's easy to see what your users are doing and how they move through our app.
- Sometimes we do have some issues with guides behaving as they should, despite everything looking right in terms of the implementation.
- More system-generated recommendations of changes you can make to your app/site would always be welcome - with Pendo.io already seeing the data, it would then be great to see which pages need tooltips, guides or walkthroughs.
- Ease of Use - Interface is easily understandable and laid out clearly.
- Support - Pendo provides us with great Customer Experience through their Support Team as well as Account Manager.
- Flexibility - We are able to adjust Guides and Reports in many ways.
- Well Defined Reports - Default graph and raports are very usefull and are good enough to gather most important information on our users.
- Customisation of Guides might be hard to understand for all of the users as it requires CSS/HTML knowledge.
- Would be great to have more in depth (advanced) options for Guides start method.
- More Enhancement Request than a downside - I'd like to be able to save snapshots from specific time in the tool - I.E Data of Q42018. I know I can click few times and get it each time, but I'd like to have some saved ones always ready.
Pendo.io: Analytics for Anyone
- I love that you can target specific tags and elements for analytics. It's pretty easy even if you don't understand HTML, and super easy if you do.
- It's easy to set up specific filters and audience groups to slice and dice the data.
- Pendo is very flexible... and sometimes that causes problems. For example, you can customize your guides and invitations with your own HTML, CSS, and JS, but the effects of doing this are not always obvious and sometimes break the experience without you being able to tell. I've had a support person even tell me that they recommend people NOT change the HTML or CSS for this reason... in which case the feature shouldn't be exposed to users.
- It is harder to identify specific data about a user (role, permission level, etc.) than it ought to be. You can set up specific custom fields, but it's not easy and requires a bunch of coordination.