Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
TrustRadius Insights
How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
Awards
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Reviewer Pros & Cons
Pricing
*Free
Free
Base
Contact sales team
Core
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(186)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-18 of 18)Easy-to-use tool for your on-platform messaging
- Easy design tool that allows you to craft messaging without technical knowledge
- Easily trigger messaging based on specific user events
- Great functionality to receive feedback & NPS scores from users
- The installment process was quite lengthy with a bit of back and forth
- The tool is quite pricey to adopt for a start up
- We are not using Pendo for mobile because it's not fully compatible with Flutter
- Helps to create amazing user experience for happier and more productive users.
- Pendo’s retroactive analytics helps us to track user behaviour in the application.
- The Product analytics and insights provided by Pendo help us to maximize interactions followed by leads.
- It needs to add some small shortcuts like selecting a particular URL directly rather than typing it again.
- The Mobile app tries to fit in a lot of data so it becomes a bit complicated to see through that on Mobile.
- Needs more filters in Dashboard.
- The onboarding and guide through the product for first-time users needs to be updated as some stuff in those aren't updated still.
- Help in user experience building
- Measuring the impact of a feature on the requirement phase itself
- Advanced analytics to get a sense of how the product is working
- Insights about necessary changes that are required to make the product better
Extremely helpful for our company in so many ways!
- Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
- To promote new features.
- To train customers on how to use new features.
- To survey our customers within the software.
- Some of the guide settings are sometimes not as easy to use as we would like them to be.
- Templating is pretty limited.
- I wish it was a more compatible for mobile tools.
Pendo
- Customer segments.
- Educational guides.
- User activity.
- User workflows.
- General site traffic and length on site.
- Configuration and tagging can require advanced training.
- Help with best practices for naming features - things can get lost if you don't have a naming system/convention.
- Building dashboards can be confusing.
Pendo helps us reduce customer churn!
- Customer Usage Insights
- Responsive Support Team
- The tool requires a bit of setup and onboarding before you can fully utilize it.
- Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.
- Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. Pendo.io is far more visual and it's easy to see what your users are doing and how they move through our app.
- Sometimes we do have some issues with guides behaving as they should, despite everything looking right in terms of the implementation.
- More system-generated recommendations of changes you can make to your app/site would always be welcome - with Pendo.io already seeing the data, it would then be great to see which pages need tooltips, guides or walkthroughs.
Pendo.io is a wonderful product to dePend on.
- Provides a clean interface with which to interact. This ensures all data is able to be found quickly and efficiently.
- Provides accurate and up to date metrics on the data we are looking for.
- Allows us to create guides and surveys to keep us closer with our customers and ensure we are offering the best product we can.
- The current Dashboard is easy to use but is limited on the customization ability. I'd like to see the ability to customize your dashboard and move features where you want them instead of adding them and having them be set/stuck for you.
Pendo: For the Product Manager on the go
Set up was very easy and took about 1 day for all our products. Once this was complete I jumped directly into their product, watched all their online YouTube tutorials, joined their Slack channel and I was off to the races. I have a design background and am currently in product management for our front end applications so I began to creating template guides for the rest of our organization. Fast forward a year later and we have integrated Pendo into our third party applications, product is actively tracking user data to make more informed decisions and customer success is tracking new and existing clients instead of using Intercom and their limited event tracking. Could not be happier with this product and their customer support is top notch.
- User Tracking.
- Intuitive and easy to use guide building.
- Great customer service.
- Some portions of their product can be harder to use for users who do not understand HTML/CSS.
- I sometimes experience lag in their frame builder.
In my humble opinion...
- Pendo is great for launching customer satisfaction surveys!
- Pendo helps us understand the usage
- The tours are great for helping to automate our training and notification processes
- It seems a bit cumbersome to edit and we only have one person on the team that is really capable of doing it.
- It tracks user behavior even if we don't know we need to track. Being about to go back and tag something and get all the metrics from the past is awesome.
- The targeted polling allows us to get information on the exact sectors we want like IE8 users. It is especially helpful given the cross-market of some of our products. It is good to be able to reach out to a subset of our user bases to find out particular information about their use cases.
- The paths feature that allows us to reach forward and back from a given point to see what users are doing before and after they get there. Paired with the time spent function, it gives me great insight into how and where I might want to target work to really give my product the ability to supply productivity boost.
- We had some issues implementing Pendo tags from some of older systems. It is a bit clumsy when it comes to legacy products that may not be built with modern web standards.
- The pricing model is an inhibitor for our public facing products with a lot of single time users.
Fantastic tool
- Support. Pendo has phenomenal support. They are responsive, helpful, and understanding. They resolve all issues in a reasonable time and are fully transparent on issue resolution and delays.
- Pendo is a fantastic tool for running NPS surveys. They evenly distribute surveys across the desired time frame and do all the NPS calculations for you. You can view responses, and even what the user was doing in our app at the time of the response.
- Customization. I would like a bit more control over the Pendo interface. Grids/filtering/etc.
Looking for customer usage insights - check out Pendo
- Customer usage insights. We're able to see exactly what pages and features our customers are using. This helps our product team know what to concentrate on when making enhancements and the CS team know where people are getting stuck.
- NPS surveys. We're able to capture NPS surveys directly in our platform by using Pendo. We don't have to send out a separate form for customers to fill out, they can just tell us directly in our product.
- Guiding users through different functionality. We're able to use Pendo to set up guides that will instruct our customers on what to do when using specific pieces of our platform.
- Communicating outages or updates. We're able to put different announcements on our platform using Pendo so we can communicate outages of the platform for maintenance as well as general release notes.
- Reporting can be a bit limited. They have standard reports that you can run but it would be nice to see a deeper level of reporting.
Pendo is the tool I've been waiting for!
- Pendo's UI is really easy to understand. They have a lot of customization options in all of their table and dashboard views and the way they present their data is very clear.
- Being able to tag and implement things using CSS is a huge win for my team. We have limited developer resources, but I am able to go in and use my CSS knowledge to tag anything that I need tracked without having to pull resources from our dev team.
- The Pendo Support team is amazing. They are incredibly responsive and very quick to help work through any problem.
- The walkthroughs/guides, tooltips, etc are really easy to implement. They, too, work off of CSS tags, so there's no need for developer help.
- Pendo doesn't have a clear area for providing feedback or feature requests.
We LOVE Pendo.io!
- Great UX - Over all wonderful experience, from purchasing Pendo to customer service to actually using the product.
- Fantastic UI - Easy on the eyes and very well laid out, especially considering all the data that is present!
- Lots of options with graphs and reporting and the ability to really drill down deep.
- The "Manage Guide In-app" feature is great to have, but sometimes it feels a bit "clunky" in it's layout.
- Webinar I attended showed a Yes/No poll feature and so I immediately emailed Pendo support asking where I could find it. I was told they no longer support that feature. Webinars should have up-to-date material.
- Nothing else. We love Pendo!
We can easily segment our customer base to only target those who are not using a specific feature, and then communicate to them only. This works so much better than mass-emailing our entire customer base (what we used to do) about something that is potentially not relevant to most of them.
Excellent user analytics tool
- I like that user data is tracked automatically, even if I haven't tagged it. This means that six months from now I can come up with a new question to answer, add the tags, and have all the historical information ready right away.
- Some pages can be tough to tag when the matching rules aren't specific enough. It would be great to be able to exclude certain patterns so that pages can be distinct.
- The recently launched NPS tool isn't backwards-compatible with our existing NPS survey, so we aren't able to use it.
Pend-OH! A great solution for valuable insights
- The ability to drill down on specific "events"
- The ability to see a funnel of user workflow
- The ability to drill down by user, and follow them overtime through their experience in the program
- I have quite a bit of difficulty arranging the "dashboards" on the landing page
- Making "segments" could be much easier, and I find this to be where most of my colleagues have trouble
- Nomenclature is a little tricky to get a handle on, so maybe a glossary?
Pendo.io is a complete solution that we couldn't be happier with!
- Product uses it to track adoption and create guides and walk-throughs for users
- Customer Success uses it to identify user adoption, NPS score, and early churn risks
- Engineering uses it to track feature usage and build out guides without hard-coding anything into production
- Marketing uses it to promote new features and events
- Sales uses it to identify power users within existing accounts for up and cross-sell opportunities
- User Segmentation is amazing, we combine our SFDC data with Pendo's usage data and filters to answer super specific questions like "What C-level executives have used our filtering features in the past 14 days at least 5 times"
- You have full creative control over walkthroughs, tooltips, and surveys and it uses a combination of templates, merge fields, and access to the raw HTML, CSS, and JS to give you complete control.
- Pendo just works, there's seldom a bug we've come across and its user experience is second to none. It's great for both technical and non-technical people alike.
- Pendo's main dashboard section is still pretty static with limited ways to get at specific sets of data to share with other users.
- Checking out an individual user's path through the site is possible in Pendo today, but the view is hard to break down and get actionable insights from.
Pendo is easy to use
- Clearly outlining data to paint a picture.
- I like the graphs and the ease of use.
- Sometimes I'm not sure what to search for.