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OpenPhone

OpenPhone

Overview

What is OpenPhone?

OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM,…

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Pricing

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Starter

$15

Cloud
per month per user

Business

$23

Cloud
per month per user

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.openphone.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per user
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Product Demos

OpenPhone for Teams launch event

YouTube

OpenPhone & Zapier Live Demo

YouTube

Product Demo | Getting started with OpenPhone

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

1.2
Avg 7.9

Call Management

Customized phone system settings

1.5
Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

1.4
Avg 7.9

Mobile apps

Apps are compatible with mobile devices.

1.6
Avg 8.0
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Product Details

What is OpenPhone?

OpenPhone is a VoIP solution that aims to make it easy to get a separate phone number for work. To keep using an existing work number it can be ported over at no cost.

The advantages of the OpenPhone basic voice functionality, as provided by the vendor are:
  • Keep personal numbers private - No more spam calls on a personal phone number.
  • Works on existing devices: No need to get a new SIM card, carry two phones, or be tied to a desk.
  • Get started in under a minute: A team can be up and running with a new business phone numbers almost immediately.

The solution also helps to make it easy to determine whether a call is a personal or business call, and helps to maintain a work life balance. For users in a team, calling features (incoming call identification, set business hours, contact ownership information to associate an incoming call to a teammember, etc.) help keep call responding more organized.

Users can also send any desired material to share with a customer over SMS through OpenPhone, including GIFs, videos, or other kinds of files. It also supports group messaging, and autoresponders. OpenPhone can be connected to 3,000+ applications via Zapier also, so less time need be spent writing and managing these.

OpenPhone also provides Contact Management features, enabling the user to:
  • Import your contacts - Sync Google Contacts to OpenPhone.
  • CSV import: Import contacts instantly via CSV
  • Zapier: Connect with any CRM or data source via the Zapier integration.

Data can be organized to present a single source of truth for contacts, and contacts can be associated to a preferred team member, or details of a contact can be sent to a teammember so that they can provide support. Contact data can have custom properties and fields, details and notes, or mentions of teammates to share these details.

For teams, OpenPhone numbers can be used as a shared inbox, where one number is shared across multiple phones (i.e. teammates). Internal correspondences are supported with direct messaging between teammates, available through OpenPhone. Presence and status features let teammates (or customers) know who is available, and when. Also, both the Premium and Enterprise plans support round robin routing for teams.

Local calling (US & Canada) is unlimited across all subscriptions, while international calling is also at varying rates. For all plans, SMS calling is available via Zapier at a rate 1c per message. The Enterprise plan offers extended features over the Standard and Premium plans, such as an Audit log, analytics, and Enterprise plans receive priority support.

OpenPhone Videos

Introducing OpenPhone for Teams
OpenPhone for Windows

OpenPhone Integrations

OpenPhone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

OpenPhone starts at $15.

Google Voice, RingEX, and Vonage Business Communications are common alternatives for OpenPhone.

Reviewers rate Mobile app for iOS and Instant messaging highest, with a score of 1.8.

The most common users of OpenPhone are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(22)

Reviews

(1-2 of 2)
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OpenPhone's platform is intuitive, reliable, and can scale with you

Rating: 9 out of 10
June 11, 2022
Vetted Review
Verified User
OpenPhone
1 year of experience
We use OpenPhone daily to chat with job seekers and help them get interviews. Each user gets their own phone number that allows them to text job seekers, tag them with information, make phone calls, and organize all of the information that we have. It's been a huge help for us in organizing and integrating pretty well with HubSpot.
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Cons
  • Integration with HubSpot - it doesn't talk both ways with HubSpot.
  • Setting and marking follow ups could be much better.
  • Allowing us to set lead stages would be a huge improvement for us. Things like, called, not interested, bad number, follow up, closed, etc.
  • Showing analytics like the time when most people respond, answer calls, etc would be super helpful.
We're a small team that runs pretty fast and loose. The UI is great and seems to be scaling well with us. Our users all pick it up very quickly and do most of the things that we need it to do. I can't really say if it would be a good fit for an enterprise team.
  • Unique phone numbers
  • Calls
  • Texting
Cloud PBX (5)
84%
8.4
Hosted PBX
90%
9.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
User templates
50%
5.0
Call reports
90%
9.0
Directory of employee names
100%
10.0
Call Management (5)
88%
8.8
Answering rules
90%
9.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
90%
9.0
Message alerts
70%
7.0
VoIP system collaboration (2)
95%
9.5
Audio conferencing
90%
9.0
Instant messaging
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
  • Outreach has gone up by a large multiple
  • Productivity is measured accurately
The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to be the best choice for our small, but scaling, team.

OpenPhone is the business phone of the future, best pricing around!

Rating: 10 out of 10
May 23, 2022
Vetted Review
Verified User
OpenPhone
1 year of experience
We use OpenPhone as our primary business line and it works excellently. We are able to utilize our existing mobile phones and solely download the OpenPhone APP which is incredibly convenient. You can also text, call, and do a variety of things directly from the Mobile APP to communicate with customers.
  • Ease of use, setup, and interface
  • Texting directly from desktop OR mobile APP. Works on both.
  • Call Recording, IVR, voicemail recording, the whole 9.
Cons
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
OpenPhone is phenomenal for small businesses regardless of how many employees or users. If you're a one-man show, OpenPhone is great. If you're a small business with 25 employees, OpenPhone is still phenomenal. The more employees and lines you have, the easier it is to collaborate and communicate with one another. I would say it may not be as efficient for massive companies that are expecting crystal clear call clarity every call. But as long as your 4G or wifi connection is strong, you won't have any issues.
  • Texting
  • IVR
  • Call Recording
Cloud PBX (5)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
100%
10.0
Call reports
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
98%
9.8
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (2)
100%
10.0
Audio conferencing
100%
10.0
Instant messaging
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
  • It's miles better than most VOIP's on the market, fractions of the cost. 10/10.
OpenPhone is just as good, if not better than all the big boys, and gives you premium features at no extra cost. You cannot beat their amazing price and if you give them a shot, you will be glad you did. Why pay $40-50/mo for a business line in 2022? The world has changed, get with the times and be more competitive or OpenPhone will continue to take over.
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