RingEX

Score8.6 out of 10

518 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Categories & Use Cases

Mobile app for Android
Android app
Category average: 8.6
Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9.2
Team document sharing
Documents can be shared with other team members.
Category average: 8.3

Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.6
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 7.8
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.7

#1 most frequent

Finance and Insurance

28.6%

6 installations of 21

#2 most frequent

Health Care and Social Assistance

23.8%

5 installations of 21

“The phones track all calls, so we can see whether someone has actually called the office and left a message.”
— Practice manager, Triangle Gastroenterology (11-50 employees)

#3 most frequent

Professional, Scientific, and Technical Services

14.3%

3 installations of 21

“RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.”
— IT, DiverseLynx (201-500 employees)

Cam Leas View profile

IT Administrator in Information Technology at Pioneer Physicians (501-1000 employees employees)

Use Cases and Deployment Scope

In our mid-sized Healthcare business we use Ring Central for all of our day to day operations for scheduling patients, taking payments, communicating between staff and much more. It is a critical component of how we are able operate and make sure our patients get the best care possible throughout the week

Pros

Reliable uptime of phone systems
Clear communication when using the service
Easy to manage admin portal

Cons

More features for call queues
Better management of individual phones
Quicker customer service

Return on Investment

More expensive than other options
Savings when removing phone lines as you can keep the numbers to use in inventory later
Massive time savings when changing menus or call hours in the portal

Other Software Used

Microsoft Teams, Zoho Desk, PDQ Deploy & Inventory

Monisola Alashi

Office Manager in Finance and Accounting at JMK Accounting CPA P.C. Inc. (1-10 employees employees)

Use Cases and Deployment Scope

RingCentral is used for all our business client calls and for some intra-organizational messaging. It helps us keep track of our incoming and outgoing calls. Additionally, because we have the app on our mobile phones, it comes in handy when we are on the move. We can pick up our calls and respond to clients on the go, which means fewer missed calls and communications. Additionally, we can keep our work communications separate from our personal calls without using 2 devices.

Pros

Keeps call notes with the call assistance.
I can view my text messages and calls at a glance on the desktop.
Connecting calls on the app seamlessly.
The customer service is particularly hands on and helpful.

Cons

It will be nice to have more text room monthly.
Providing clear instructions on how to access features, as most features are buried in the tabs.
The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Return on Investment

Direct number lines for each station, means better work productivity.
In app messaging also means better staff collaborations.
Dedicated call lines also mean wider client reach.

Other Software Used

Microsoft Teams, Beehively, QuickBooks Desktop Enterprise

Lori Langreck

Practice manager in Finance and Accounting at Triangle Gastroenterology (11-50 employees employees)

Use Cases and Deployment Scope

We use RingEX as our phone system, "Teams communication", and faxing. We love it for the ease of faxing and the confirmation receipt once the fax is complete. The phones track all calls, so we can see whether someone has actually called the office and left a message. The ability to modify office hours in the app is also easy to use and is a wonderful feature. The help desk is also very responsive and helpful.

Pros

Faxing and confirmation.
Support desk.
Answering service call forwarding.
Telephone calls tracked - both incoming and outgoing.

Cons

Can't think of any.

Return on Investment

Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Other Software Used

Veradigm EHR, Email to PDF for Outlook, Microsoft Teams

Naresh Kumar

IT in Information Technology at DiverseLynx (201-500 employees employees)

Use Cases and Deployment Scope

We use RingEX to manage our calls, messages, and meetings in one place, helping us to improve team communication and handle customer support efficiently. and keep our 24/7 operations running very smoothly.

Pros

RingEX works especially well in smart call routing so customers quickly reach the right team.
Secondly, seamless switching between calls and messages and video calls without interruption.
Easy collaboration with features like team chat, filesharing and mobile access.

Cons

RingEX could improve with a more user-friendly for new users
Provide better quality and consistency in low bandwidth
Providing more advance reporting and analytic reporting

Return on Investment

RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.
Improving team productivity by around 20 percent.
Call routing and quicker response time, ultimately helping us to handle more support requests.

Alternatives Considered

Vonage Business Communications

Other Software Used

Microsoft Teams, Vonage Business Communications, Dialpad Connect

Verified User

Employee in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

I use RingEx to reach everyone in the company. I work with every department and person, including outside the US, such as Canada, with RingEX. I have been able to get in contact via message or call without any issues. RingEX is a well-built, well-maintained platform that I would recommend to anyone.

Pros

Messaging is easy to use.
Calling is simple.
The texting feature allows me to contact outside vendors.
I am able to find contacts easily and the UI is good.

Cons

More options when away from work/desk.
More or simpler methods in finding group messages.
An option to see older messages easier.

Return on Investment

The ability to text vendors via RingEX has enabled us to schedule meetings, which has led to things getting done.
Since the app works as a secondary phone, it supports privacy, and allowing messaging enables HR and LC to contact people, ensuring they are heard and their needs are met.
The calling feature has enabled the company to make important calls to vendors and others when needed. Allowing for contracts and many other things to get done.