OneCause

Better than any platform we have used by a long way.

Extremely easy to understand and use. If I ever were to have a problem, the OneCause staff were ready to have to troubleshoot and answer any questions I may have had.

The auction and events software is very easy to use. You are prompted through each field. The support from OneCause deals with any problems or concerns in an efficient manner.

It’s pretty easy to use on the back end to build your site year to year. On the donor side, it’s easy to navigate and do come back to for bidding and donating. The built in reports also help a great deal to pull data when you need to pull specific information.

It is super easy to use, you just click through each section and fill in the information, or you can copy the information over from previous campaigns, which saves a lot of time.

OneCause is very user-friendly and if the solution isn't evident, their help content and their customer support is outstanding. The planner checklist is a good example of a tool that supports usability. If you follow the checklist, it guides you through the process of setting up defaults, adding items, and managing the event.

Use of the software is generally fine, but the setup and implementation are not always intuitive. Though the knowledgebase is robust and covers a lot of areas (and the support team is pleasant and knowledgeable), the event setup process (particularly when setting up payment and bank information) can be a bit cumbersome and should really be streamlined.

would just like to get more info on what is offered for our in person auction

I give it this rating because when I first started using OneCause, I was concerned it might be complicated and I could make mistakes that would negatively impact our organization. OneCause's usability has made me feel confident and stress-free in every event we use it for because it is easy to use.

Again, the "old" version of the software is very usable for auction guests and bidders. It takes a minute for staff and back-end administrators to figure it out, but once you do, it's easy to use.

I have said it three times....its logical and easy to use.

OneCause offers online tutorials and makes the process very easy to learn the platform

They have good tutorial pages and videos to learn how to create your pages and set up prizes.

Our parent volunteers (who change from year to year) were able to jump in and navigate the software easily with little to no training.

Like anything new, it is going to take some time to figure out a whole new site. It took me a little bit but the resources OneCause has is so great. It's going to take some time to feel confident but trust the process!

Simple, lots of options, support always there to help

I think that OneCause is a very intuitive, user-friendly platform on the non-profit user's side and also from the donor's perspective. They have created a software that is good for both mobile devices and desktop computers. The customization allowed for your campaigns is also incredible - you can make each fundraising website feel like a true extension of your non-profit.

Super user friendly

The platform is user-friendly and intuitive.

For some reason, the site crashed as our guests were using it during the banquet. It did not come back online for most of our guests until after the major giving appeal.

Fairly user friendly, support team & documentation is easy to navigate

Both guests and staff commented on how easy it was to use.

Some things can be complicated to find, but overall usually it is intuitive to use. The addition of "One Cause U" helps for quick virtual help.

Overall, OneCause has everything needed to plan a successful event

Overall it is easy to use IF you a) have a general knowledge of how programs work or b) have the time to spend watching videos and reading articles. This would be a lot better if there were a zoom meeting or other training session a person can take to learn it all at once.