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Extremely pleased with OneCause
Updated February 28, 2024

Extremely pleased with OneCause

Marty Lester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

We use the OneCause platform to run our online auction. This platform allows us to conduct our auction with online biddings and allows us to reach a wide array of bidders from across the nation.
  • Great customer service
  • Auction format easy to understand
  • Auction format is easy for patrons to use
  • Lower the price of auction package
  • Lower the credit card fees
  • Provide several different banking options
  • ROI was at a record level this year
  • Hosted our auction live featuring the online bidding and no issues occurred
  • OneCause staff were readily available which provided a sense of security if something went wrong
Extremely easy to understand and use. If I ever were to have a problem, the OneCause staff were ready to have to troubleshoot and answer any questions I may have had.
Customer service representatives are always available and knowledgeable about the product. I would call several times during the week of our auction looking for assistance which they were able to take care of every time. One representative went so far as to download some pictures to help as my computer was freezing up when trying to download the pictures on my end. Every representative was kind, patient, and attentive.
OneCause was hands down the best option for us compared to the other services provided by other companies. The other companies have similar functions, but OneCause was the easiest to understand while having affordable prices.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

Have recommended it to many colleagues about the software and how easy it is to use. Several colleagues have mentioned they went with OneCause over other auction platforms because they felt the end looked professional and easy to use as a bidder.

Using OneCause

2 - Our organization has two people assigned to use our OneCause portal. The two people are our Executive Director and our Special Events Coordinator. These two positions work hand in hand and OneCause keeps everything updated so no overlap is created between the two positions.
1 - Our organization has 1 full time staff person and 2 part time staff. The Executive Director is the full time staff person who makes sure all updates, billing cycle and programming are taken care of with the OneCause format. The OneCause team makes it easy and not overwhelming for the Executive Director.
  • Fundraising
  • Marketing
  • Ease of usage
  • The link is easy to place on social media pages
  • The link is easy to insert into marketing emails
  • Because of ease of use, we can market to our champions of all ages
  • We have thought about creating new fundraisers to utilize our year long contract.
We have renewed our subscription for several years.

Evaluating OneCause and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of you was the main reason. A board member utilized OneCause through another auction and was very impressed with it. As a result, we investigated and was very pleased with the quality of OneCause along with how easy it was to create.
We would not change either. We are very pleased with how the process went to research and sign up for OneCause.

OneCause Implementation

Implementation was quick and easy. Very satisfied with the process.
  • Implemented in-house
Change management was minimal
  • n/a

OneCause Training

  • Online Training
  • In-Person Training
Very thorough and made sure I understood the process. Staff were very patient as well listening to my questions and understanding certain procedures. As an older person, I can be scared of technology, but this process was very easy to understand and I feel very confident using it.
Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.

Configuring OneCause

This is just the right type of product for our needs.
No. Keep it the same.
No.

OneCause Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
To be honest, every time I call in with a question the support team steps up and helps out. Every time I have called in my question has been answered. Plus the staff is very patient.

Using OneCause

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Giving Center
  • Add auction items
  • n/a

OneCause Reliability

The product has everything I need.
Support staff is there to help out and it is nice knowing there are available on event day as well.
This feature is amazing. Nice to have reports immediately when the event (auction) is over.

Integrating OneCause

  • n/a
  • n/a
We have not integrated OneCause with another program.

Relationship with OneCause

The vendor was up front with pricing and no surprises came up.
The vendor is there to chat with whenever I need them.
We were able to get a discount for a three year term.
No, they are extremely easy to work with.

Upgrading OneCause