Overall Satisfaction with OneCause
We use the OneCause platform to run our online auction. This platform allows us to conduct our auction with online biddings and allows us to reach a wide array of bidders from across the nation.
- Great customer service
- Auction format easy to understand
- Auction format is easy for patrons to use
- Lower the price of auction package
- Lower the credit card fees
- Provide several different banking options
- ROI was at a record level this year
- Hosted our auction live featuring the online bidding and no issues occurred
- OneCause staff were readily available which provided a sense of security if something went wrong
Do you think OneCause delivers good value for the price?
Yes
Are you happy with OneCause's feature set?
Yes
Did OneCause live up to sales and marketing promises?
Yes
Did implementation of OneCause go as expected?
Yes
Would you buy OneCause again?
Yes
Using OneCause
2 - Our organization has two people assigned to use our OneCause portal. The two people are our Executive Director and our Special Events Coordinator. These two positions work hand in hand and OneCause keeps everything updated so no overlap is created between the two positions.
1 - Our organization has 1 full time staff person and 2 part time staff. The Executive Director is the full time staff person who makes sure all updates, billing cycle and programming are taken care of with the OneCause format. The OneCause team makes it easy and not overwhelming for the Executive Director.
- Fundraising
- Marketing
- Ease of usage
- The link is easy to place on social media pages
- The link is easy to insert into marketing emails
- Because of ease of use, we can market to our champions of all ages
- We have thought about creating new fundraisers to utilize our year long contract.
Evaluating OneCause and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
Ease of you was the main reason. A board member utilized OneCause through another auction and was very impressed with it. As a result, we investigated and was very pleased with the quality of OneCause along with how easy it was to create.
We would not change either. We are very pleased with how the process went to research and sign up for OneCause.
OneCause Implementation
- Implemented in-house
Change management was minimal
OneCause Training
Configuring OneCause
No. Keep it the same.
OneCause Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | Slow Initial Response |
To be honest, every time I call in with a question the support team steps up and helps out. Every time I have called in my question has been answered. Plus the staff is very patient.
Using OneCause
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Giving Center
- Add auction items
OneCause Reliability
Integrating OneCause
We have not integrated OneCause with another program.
Relationship with OneCause
We were able to get a discount for a three year term.
No, they are extremely easy to work with.