Nextiva For The Win
We use Nextiva across all the channels available, they make it so easy to use through regular phone, chat and on the app.<br>We have been …
Starting at $129 per month per user
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What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
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Popular Features
- Call forwarding (34)9.292%
- Historical reporting (35)9.292%
- Validate callers (33)9.292%
- Agent dashboard (35)8.989%
Reviewer Pros & Cons
Pricing
Essential
$129
Cloud
per month per seat
Professional
$159
Cloud
per month per seat
Premium
$199
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva Contact Center starts at $129.
Reviewers rate Call tracking highest, with a score of 9.8.
The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(47)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
June 12, 2024
Nextiva Contact Center: Your All In One Solution
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order or tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
- Nextiva allows you to set up the Contact Center to fit your exact needs.
- The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
- The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
- I would like the ability to change settings globally to update our three different call centers.
- Authentication on the mobile app could use some work. It makes me sign-in over and over again. I get a "Session Expired" message even when I am signed in.
- I would like there to be an easier solution for the Auto Attendant & DNIS connection. I often have to do the same thing in two or more different places.
94.54545454545455%
9.5
95%
9.5
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- With the Contact Center, we can have 4 - 5 reps support 50+ phone lines.
- Being able to have a dial by number directory has eliminated the need for a receptionist on our main line.
- Nextiva has given us the agility to support multiple events, customers, etc. at the same time, which ultimately boosts revenue.
We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also allowed us to expand our contact center as we grew. The contact center allowed us to set up each phone number in the specific way that we needed to.
27
Our Contact Center operates in two different ways. The first is for the main number of our company with a dial-by-number menu for each department. The second way that we use the Contact Center is a Call Center with 50+ lines of service. Our attendee support team can field calls from attendees on behalf of our customers.
3
In my opinion, anyone can learn how to support the Nextiva Contact Center. Nextiva offers a vast library of help articles and video walkthroughs. To support the Nextiva Contact Center, you need to be able to understand how Nextiva operates, be able to keep track of the licenses and lines of service you are using, and be able to quickly access the correct area of Nextiva if an issue should arise.
- To have a main phone number to assist our customers.
- To have a call center with dedicated numbers for our customers.
- To be able to run reports and review call analytics for quality assurance.
- We use Auto Attendants to route calls.
- We create different schedules for our main line and call centers.
- We create season call center queues for our Christmas customers.
- Utilize the Call Flow feature.
- Use the Chat feature to engage without a phone call.
- Learn more about Nextiva's AI feature
I am the IT administrator for a large organization that uses Nextiva Contact Center. The problems we encounter are very little to none. We use the phones to communicate with the public. I think Nextiva Contact Center is the best phone service company in the world. When we do have problems, Nextiva Contact Center support is very easy to get to and they help us right away. Incredible people that actually care about their clients and people!
- Communication
- Friendliness
- Reliability
100%
10.0
100%
10.0
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- Cool technology
- Allows for better integrations with existing technology
- saves a ton of money
- OnSIP
Nextiva Contact Center was cheaper and more reliable. They are highly rated in fortune 500 companies. Their price and reliability is the reason why. They make it affordable for small businesses because they actually care. Never have I dealt with an organization that had employees that actually cared for their clients. Have developed great relationships with these people and can trust them wholeheartedly.
100
They are all employees for a large non profit organization that helps the public. They provide lots of services to the public that is funded through grants and donations. They all have different roles and titles.
1
Need good IT skills
- Public Funding
- Friendlyness
- People Going
February 02, 2024
Nextiva VoIP Call Center Best Choice VOIP
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
- Mobile app is a seamless proxy for a users desk phone.
- Voicemail-to-email provides a clear, high quality recording.
- Fully functional desktop app makes the desktop phone unnecessary.
- Call audio quality is superb.
- I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
- Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
100%
10.0
97.77777777777779%
9.8
N/A
N/A
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- Nextiva VoIP Call Center rate is almost 50% cheaper than what we had with Mitel.
Compared to Mitel, Nextiva VoIP Call Center provides better quality calls. With Mitel we had daily dropped and garbled calls. With Nextiva VoIP Call Center, we have maybe one dropped call every couple of months, and zero garbled calls. Nextiva VoIP Call Center's mobile and desktop apps have a more intuitive interface, which has increased usage among staff and reduced training and IT time. Nextiva VoIP Call Center customer support has been three times faster than Mitel, on average. Knowledgeable CSRs rarely have to move our calls to another level, which makes getting help much quicker.
15
Office staff, Management, Engineers, and Service Techs.
1
I provide support as the office manager. I am able to make changes for users via the web portal, which is intuitive. I probably make a couple of support calls a year to get global blocks added for the occasional phone number.
- Desktop use
- Remote use for staff working from their home office.
- Remote use for service techs working in the field
- Ability to remotely answer the main call in number and transfer calls via the app.
- Better interaction between service techs in the field and office/remote staff.
- We have not yet integrated SMS messaging, but that's on my radar.
- Analytics provides a wealth of information I have yet to dive into.